Warranty

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CFS Solid Hardwood Flooring Warranties and Floor Care Guide 042-14 Page | 1

CFS SOLID HARDWOOD FLOORING WARRANTIES

AND FLOOR CARE GUIDE

The CFS warranties described below are for the original

purchaser, are not transferable, and are subject to the

procedures, limitations, disclaimers, and exclusions set forth

herein. The CFS warranties cover only approved product

applications as recommended by CFS. The warranties are only

valid when the CFS Solid Hardwood Flooring products are

used under normal, residential household conditions, with

the exception of the light commercial finish warranty,

providing all products are installed and maintained according

to the CFS Solid Hardwood Flooring Installation Instructions,

Exceptions and Required care and maintenance instructions

are strictly followed .

LIMITED LIFETIME RESIDENTIAL STRUCTURAL WARRANTY

CFS Solid Hardwood Flooring will be free of manufacturing

defects for 95% of the total flooring purchase for each

individual job. This limited manufacturing defects warranty

remains in effect for the life of the flooring. The remaining

5% of the flooring purchase is subject to the industry

standard 5% defect allowance, used under normal residential

use, and providing that proper installation, required climate

control, and recommended care and maintenance

procedures are followed. The recommendations and

exceptions are listed below.

LIMITED 25-Year Residential Finish Warranty

CFS warrants that the finish layer of CFS Solid Hardwood

Flooring will not release from the surface or wear through to

the decorative wood surface in a total area in excess of 5% of

the total surface of the job site for 25 years from the date of

purchase, used under normal residential use, where

recommended installation procedures, and all required care

and maintenance procedures are followed. This warranty

applies to all CFS Solid Hardwood Flooring products when

installed in normal residential household conditions.

Exception for Light Commercial (pre-approved installations only)

LIMITED 3-YEAR LIGHT COMMERCIAL FINISH WARRANTY

CFS warrants to the original purchaser that its finish layer will

not wear through or separate from the decorative wood

surface for a period of 3 years from the original date of

purchase. Finish wear through is defined as 100% finish loss

over a at least 5% of the total installation. This 3 Year Light

Commercial Finish Warranty is subject to the same limitations

and exclusions provided in the CFS Solid Hardwood Flooring

Warranty and Floor Care Guide, and apply ONLY TO CFS Solid

Hardwood Flooring products when used in the light

commercial locations. All Light Commercial Installations must

be pre- approved by CFS prior to final sale in order for the

Limited 3 Year Light Commercial Warranty to be valid.

The Following list of Light Commercial Locations, but not

limited to this list , are Excluded and will not be approved:

Restaurants, Lodging, Dining areas, Commons, Malls, Public

Schools and Universities, Health Care Facilities where

maintenance requires general mopping procedures and the

use of specialized cleaning processes that are not suitable to

be used for maintaining hardwood flooring. These locations

do not qualify for Light Commercial Flooring Warranties and

will not be approved.

CFS DOES NOT WARRANT SOLID HARDWOOD FLOORING

PRODUCTS INSTALLED OVER RADIANT HEAT SYSTEMS.

Warranty Exclusions

Do not install CFS Solid Hardwood Flooring Below Grade or

in Basements below Ground Level

Exclusions- Unapproved Installation Processes Resulting in

Failure and Noise

This CFS Solid Hardwood Flooring Warranty is valid only if the

flooring has been installed in accordance with instructions

that accompany the product, provided after the purchase,

and are present on the company website and customer

support sites. The flooring must be installed only in areas of

approved use and all required installation instructions and

care and maintenance procedures are strictly followed. This

warranty excludes the installation of flooring with defects

that are visible prior to installation, problems related to noise

from improper installations, use of unapproved adhesives

resulting in failure of adhesive bonds, improper use of

unapproved staples and staplers, Unapproved nails and

nailing tools, installation over unapproved concrete and

wood substrates, and loose substrates. This warranty

excludes all issues related to noise, hollow sounds, cracking

sounds, pops, and squeaks that may occur at any time

throughout the life of the floor.

Summary of content (5 pages)

PAGE 1
CFS SOLID HARDWOOD FLOORING WARRANTIES AND FLOOR CARE GUIDE The CFS warranties described below are for the original purchaser, are not transferable, and are subject to the procedures, limitations, disclaimers, and exclusions set forth herein. The CFS warranties cover only approved product applications as recommended by CFS.
PAGE 2
Exclusions - Finish Damage and Gloss Reduction The CFS Solid Hardwood Flooring Warranty excludes damage caused by tapes and or adhesives, indentations, scratches, or damage caused by misuse, negligence, damage from toys, accidents, fire, erosion, natural disasters, insects, pet accidents, untrimmed pet nails, damaged high heel shoes, taps, sports spikes, pebbles, sand, and other abrasives.
PAGE 3
blade and subsequently recoloring with a matching stain pen or putty stick – available at most home centers. Touch up and repair of splintered boards, rather than replacement of individual boards or the entire flooring area, is considered to be standard practice in the flooring industry as a repair option. Special Edge Treatments such as "French Bleed" are colored and textured in a separate process prior to the application of wear surface and final gloss coatings.
PAGE 4
where the product was purchased within 30 days from the date the problem occurs. Dealers and flooring owners are not authorized to make final decisions regarding repair or replacement of flooring without the consent of CFS. CFS has the exclusive right to make any decisions regarding warranty coverage or take any action regarding repairing or replacing defective flooring material.
PAGE 5
Claims Jurisdiction The parties hereby submit to the jurisdiction and venue of the Superior Court of Gwinnett County and the United States District Court for the Northern District of Georgia in the event of a dispute arising from or relating to this Agreement.