Warranty

CFS Engineered Hardwood Flooring Warranties and Floor Care Guide 042-14 Page | 4
Claims Process
This document is the complete and exclusive statement of
the CFS Engineered Hardwood Warranty, and supersedes all
other preexisting expressed and/or statutory warranties.
During the warranty period, should you have any problems
with your floor, please contact the authorized CFS dealer
where the product was purchased within 30 days from the
date the problem occurs. Dealers and flooring owners are not
authorized to make final decisions regarding repair or
replacement of flooring without the consent of CFS. CFS has
the exclusive right to make any decisions regarding warranty
coverage or take any action regarding repairing or replacing
defective flooring material. Contact CFS for written approval
concerning all potential claim related issues PRIOR to
attempting the repair, removal, or replacement of a flooring
product. In the unlikely event that any portion of your
flooring should be found defective with respect to the
provisions of the warranties, CFS, after complete review of all
issues, at its discretion, only to the original purchaser, will
repair, refinish, or replace such defective portion with the
same product or one of equal value. In the unlikely event that
CFS is not able to correct the failure after a reasonable
number of attempts, CFS will refund to the original purchaser,
if requested, the purchase price for that portion of the floor
that is determined defective by this warranty.
TO FILE A CLAIM:
The purchaser should contact the retailer where the CFS
Engineered Hardwood Flooring was purchased within 30 days
from the discovery of the defect. In some cases the retailer
may be able to correct your problem. If a resolution cannot
be reached, the dealer will take the appropriate steps to
communicate the problem to CFS. If, for any reason, you
need to contact CFS you may choose to do so, however, CFS
will work with your retailer only to determine the cause of
the issue (if your retailer is no longer in business, see the
details below).
CFS Corporation
Attn: Claims Department
3371 Martin Farm Road
Suwanee, GA 30024
Call us at - 1-866-751-4893
E-mail us at - [e-mail]
Claims must be filed in writing at the above address (or e-
mail) within the warranty coverage period. Proof-of-
purchase (sales receipt) is required to verify all warranty
claims. CFS reserves the right to have the floor inspected by
company personnel or a NWFA certified inspector and when
necessary, remove portions of the affected flooring for
technical analysis.
Use of Certified Independent Hardwood Flooring Inspectors
(must be certified by NWFA only)
For all claims – if either party cannot determine if the issue is
caused by a manufacturing defect, the retailer or end user
may elect to hire an independent NWFA Certified Flooring
Inspector to inspect the job and provide their conclusions and
suggestions for a remedy. Only inspections from a NWFA
certified inspectors will be recognized by CFS. All other
inspections may be determined to be invalid. If the affected
flooring problem is determined to be a manufacturing defect,
the end user and retailer should agree on requested
settlement from CFS prior to submitting to CFS. If a
settlement is reached regarding a claim, all parties must sign
the CFS Claim Approval Form as their acknowledgment of the
settlement agreement. CFS will review the claim and all
supporting documents provided. If CFS agrees with the
requested settlement, CFS will submit the claim approval
form (which will spell out the settlement in detail – including
all approved expenses and other settlement requests). Both
the customer and retailer should sign and return the letter to
CFS. Once the settlement agreement is signed by all parties
and received, a Credit Memo will be issued to the original
retailer. CFS reserves the right to acquire, for technical
analysis, pieces of the defect to provide to the manufacturer
for quality control purposes. If retailer is no longer in
business, the end user may contact CFS directly to determine
a corrective action. If no corrective action can be obtained,
the end user may elect to hire an independent third party
NWFA inspector to determine if it is necessary to proceed
with the claims process. To present a claim to CFS,
documentation must include proof of purchase of CFS
Flooring (sales receipt from the place of purchase, a photo of
the information located at the end of a carton of material), a
detailed list of expected expense reimbursements, and
settlement requests will be needed as well as the inspection
report detailing the findings.
Upon review of claim and CFS approves the claim, CFS will
then proceed to repair or replace your