Warranty

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CFS Engineered Hardwood Flooring Warranties and Floor Care Guide 042-14 Page | 1

CFS ENGINEERED HARDWOOD FLOORING

WARRANTIES AND FLOOR CARE GUIDE

The CFS warranties described below are for the original

purchaser, are not transferable, and are subject to the

procedures, limitations, disclaimers, and exclusions set forth

herein. The CFS warranties cover only approved product

applications as recommended by CFS. The warranties are only

valid when the CFS Engineered Hardwood Flooring products

are used under normal, residential household conditions,

with the exception of the light commercial finish warranty,

providing all products are installed and maintained according

to the CFS Engineered Hardwood Flooring Installation

Instructions, Exceptions and Required care and maintenance

instructions are strictly followed .

LIMITED LIFETIME RESIDENTIAL STRUCTURAL WARRANTY

CFS Engineered Hardwood Flooring will be free of

manufacturing defects for 95% of the total flooring purchase

for each individual job. This limited manufacturing defects

warranty remains in effect for the life of the flooring. The

remaining 5% of the flooring purchase is subject to the

industry standard 5% defect allowance, used under normal

residential use, and providing that proper installation,

required climate control, and recommended care and

maintenance procedures are followed. The recommendations

and exceptions are listed below.

LIMITED 25-Year Residential Finish Warranty

CFS warrants that the finish layer of CFS Engineered

Hardwood Flooring will not release from the surface or wear

through to the decorative wood surface in a total area in

excess of 5% of the total surface of the job site for 25 years

from the date of purchase, used under normal residential

use, where recommended installation procedures, and all

required care and maintenance procedures are followed. This

warranty applies to all CFS Engineered Hardwood Flooring

products when installed in normal residential household

conditions.

Exception for Light Commercial (pre-approved installations only)

LIMITED 3-YEAR LIGHT COMMERCIAL FINISH WARRANTY

CFS warrants to the original purchaser that its finish layer will

not wear through or separate from the decorative wood

surface for a period of 3 years from the original date of

purchase. Finish wear through is defined as 100% finish loss

over at least 5% of the total installation. This 3 Year Light

Commercial Finish Warranty is subject to the same limitations

and exclusions provided in the CFS Engineered Hardwood

Flooring Warranty and Floor Care Guide, and apply ONLY TO

CFS Engineered Hardwood Flooring products when used in

the light commercial locations. All Light Commercial

Installations must be pre- approved by CFS prior to final sale

in order for the Limited 3 Year Light Commercial Warranty to

be valid.

The Following list of Light Commercial Locations, but not

limited to this list , are Excluded and will not be approved:

Restaurants, Lodging, Dining areas, Commons, Malls, Public

Schools and Universities, Health Care Facilities where

maintenance requires general mopping procedures and the

use of specialized cleaning processes that are not suitable to

be used for maintaining hardwood flooring. These locations

do not qualify for Light Commercial Flooring Warranties and

will not be approved.

CFS DOES NOT WARRANT ENGINEERED HARDWOOD

FLOORING PRODUCTS INSTALLED OVER RADIANT HEAT

SYSTEMS.

Warranty Exclusions

Exclusions- Unapproved Installation Processes Resulting in

Failure and Noise

This CFS Engineered Hardwood Flooring Warranty is valid

only if the flooring has been installed in accordance with

instructions that accompany the product, provided after the

purchase, and are present on the company website and

customer support sites. The flooring must be installed only in

areas of approved use and all required installation

instructions and care and maintenance procedures are strictly

followed. This warranty excludes the installation of flooring

with defects that are visible prior to installation, problems

related to noise from improper installations, use of

unapproved adhesives resulting in failure of adhesive bonds,

improper use of unapproved staples and staplers,

Unapproved nails and nailing tools, installation over

unapproved concrete and wood substrates, and loose

substrates. This warranty excludes all issues related to noise,

hollow sounds, cracking sounds, pops, and squeaks that may

occur at any time throughout the life of the floor.

Summary of content (5 pages)

PAGE 1
CFS ENGINEERED HARDWOOD FLOORING WARRANTIES AND FLOOR CARE GUIDE The CFS warranties described below are for the original purchaser, are not transferable, and are subject to the procedures, limitations, disclaimers, and exclusions set forth herein. The CFS warranties cover only approved product applications as recommended by CFS.
PAGE 2
Exclusions - Finish Damage and Gloss Reduction The CFS Engineered Hardwood Flooring Warranty excludes damage caused by tapes and or adhesives, indentations, scratches, or damage caused by misuse, negligence, damage from toys, accidents, fire, erosion, natural disasters, insects, pet accidents, untrimmed pet nails, damaged high heel shoes, taps, sports spikes, pebbles, sand, and other abrasives.
PAGE 3
boards, rather than replacement of individual boards or the entire flooring area, is considered to be standard practice in the flooring industry as a repair option. Special Edge Treatments such as "French Bleed" are colored and textured in a separate process prior to the application of wear surface and final gloss coatings. The treated darkened edges (Bleed) are below the plane of the wear and gloss coatings and therefore do not directly come into contact with normal surface traffic.
PAGE 4
Claims Process This document is the complete and exclusive statement of the CFS Engineered Hardwood Warranty, and supersedes all other preexisting expressed and/or statutory warranties. During the warranty period, should you have any problems with your floor, please contact the authorized CFS dealer where the product was purchased within 30 days from the date the problem occurs.
PAGE 5
Flooring as provided in this warranty. If your floor is no longer available, CFS may choose to replace or repair your floor with a comparable product. CFS will reimburse all inspection fees paid by the purchaser on claims if the product failure was determined to be caused by a manufacturing defect. The receipt for inspection expenses must be included in the settlement request. flooring surface is cleaned.