Owner's Manual

TECHNICAL SUPPORT
Technical support and service is available directly from your distributor or call Portacool, LLC Technical Support Hot Line at 888-266-5243 for the distributor nearest you. You may also
contact the Support Hot Line for consultation on troubleshooting and parts replacement. Please have serial number and model number of product available.
WARRANTY AND REPLACEMENT PARTS
PORTACOOL™ Evaporative Cooler Limited Warranty
For three (3) years from date of purchase, Portacool, LLC (hereafter “Portacool”) warrants any original component part or parts of its Portacool™ Islander™ portable evaporative
cooler(the“Equipment”)thatarefound,uponexaminationbyfactory-authorizedpersonnel,tobedefectiveinmaterialorworkmanship.Alltransportationchargesforshipmentofthe
Equipmentand/oritscomponentpartsthataresubmittedforreplacementorrepairunderthiswarrantymustbebornebythepurchaser.IftheEquipmentand/oritsoriginalcomponent
partsdevelopadefectcoveredbythislimitedwarrantywithintheapplicabletimeperioddescribedabove,thesamewillberepairedorreplacedatPortacool’soption.Inthecaseofa
breachofanyimpliedorwrittenwarrantyrelatingtotheEquipmentand/oritscomponentparts,Portacoolshallnotbeliableforanyincidentalorconsequentialdamages,andthelimits
ofliabilityagainstPortacoolforanysuchbreachshallnotexceedthecostofreplacementorrepairoftheEquipment.ThiswarrantyisvoidiftheEquipmentand/oritscomponentparts
arefoundtohavebeenmisused,abused,repairedbyortamperedwithbyunauthorizedorunqualifiedpersonnel.
Returned Merchandise Authorization (RMA) Procedures
AllPortacoolevaporativecoolers,parts,ormaterialsbeingreturnedtoPortacool,LLCforwarrantyreplacementorrepairrequireanRMA(ReturnMerchandiseAuthorization)number.
Warranty parts can be replaced by:
1. The distributor can purchase the part with an RMA number and will only be charged for the cost of the part, not for the shipping. When the defective part is returned freight paid,
thedistributor’saccountwillbecreditedforthecostofthepart.
2. The defective part need to be returned to Portacool, LLC, labeled with the RMA number within 90 days of receipt of replacement parts.
3. The customer / distributor can call Tech Support to get an RMA number to send the defective part back to Portacool, LLC. Once the part is received by Portacool, a replacement
part will be sent at no charge.
Information needed to get an RMA number:
1. The product serial number or manufacturer date code 2. The product model number (ex. PAC2K363S) 3. The part number or description of the part to be replaced
OnlymajorcomponentpartsneedanRMAnumber,i.e.fans,motors,pumps,andsomeplumbingparts.Forreplacementofsmallparts,theserialandmodelnumbersarestillrequired,
but the parts do not need to be returned to Portacool, LLC.
For warranty replacement parts call Portacool® Technical Support at 1-888-266-5243. FAX: [phone]. Shipping Address: Portacool, LLC, 721 FM 2468, Center, Texas 75935.
TECHNICAL SUPPORT