Use and Care Manual

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All Portacool evaporative coolers, parts, or materials being returned to Portacool, LLC for warranty replacement or repair reTuire an RMA (Return Merchandise
Authorization) number.
Warranty parts can be replaced by:
1. The distributor can purchase the part with an RMA number and will only be charged for the cost of the part, not for the shipping. When the defective part is
returned freight paid, the distributorҋs account will be credited for the cost of the part.
2. The defective part need to be returned to Portacool, LLC, labeled with the RMA number within 90 days of receipt of replacement parts.
3. The customer / distributor can call Tech Support to get an RMA number to send the defective part back to Portacool, LLC. Once the part is received by
Portacool, a replacement part will be sent at no charge.
Information needed to get an RMA number:
1. The product serial number or manufacturer date code
2. The product model number (ex. PAC2K363S)
3. The part number or description of the part to be replaced
Only major component parts need an RMA number, i.e. fans, motors, pumps, and some plumbing parts. For replacement of small parts, the serial and model
numbers are still reTuired, but the parts do not need to be returned to Portacool, LLC.
For warranty replacement parts call Portacool® Technical Support at 1-888-266-5243. FAX: [phone].
Shipping Address Mailing Address:
Portacool, LLC Portacool, LLC
721 FM 2468 P.O. Box 2167
Center, Texas 75935 Center, Texas 75935
To expedite your reTuest, please submit the RMA form found on our website at info.portacool.com/returnshold
RETURNS
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