Product Manual

GAGNE, INC.
41 Commercial Dr, PO Box 487, Johnson City, NY 13790-0487, * Ph [phone] * Fax [phone] * www.gagneinc.com
Damaged Shipments and Shortages:
Please follow these instructions in case of damage to shipment or shortage:
1. If a package is received from UPS, Truck or Parcel service with visible damage then the package should
be signed for as damaged or refused.
2. If received by UPS and there is CONCEALED DAMAGE please keep cartons and call local UPS for
inspection.
3. If received by Truck
a. FOR CONCEALED DAMAGE, you must file a claim with the trucking company.
b. FOR SHORTAGES, sign for only the number of cartons delivered and turn in a claim to the
trucking company.
2. If received by Parcel Post and there is CONCEALED DAMAGE you must file a claim with the Post
Office.
3. If purchased from a distributor or retail store please do not return to manufacturer as the unit will be
returned to sender. Please return to the point of purchase.
Return of Merchandise:
1. No merchandise will be accepted without prior approval of Gagne Customer Service Department. All
merchandise must be returned prepaid.
2. Return copy of original invoice with all returned merchandise. This copy of invoice must be returned to
ensure proper credit.
3. A 25% restocking fee will be deducted from all authorized returns for credit except those units being returned
for repair due to a faulty component part within our warranty period.
4. No charge is made for repair of faulty component parts (incl. labor involved) within our warranty period on
those units obtaining return approval.
5. Regardless of “within warranty period” and return authorization, any misused or customer damaged unit will
be subject to standard repair fees and returned.