Use and Care Manual

PAGE 18 • PORT-A-COOL OWNER’S MANUAL
FREQUENTLY ASKED QUESTIONS
Q. WHAT ASSEMBLY IS REQUIRED?
A. None. PORT-A-COOL® units are ready to use right out of the box.
Q. HOW DO I PREPARE MY PORT-A-COOL® UNIT FOR STORAGE?
A. Drain the unit, dry out the pads and place the unit, preferably covered, in a
dry place for the winter season. For more details, please call our Tech Support
Hotline at 1-888-COOL-AID.
Q. I JUST HOOKED UP MY PORT-A-COOL® UNIT FOR THE FIRST TIME AND
THERE’S AN UNPLEASANT ODOR! WHAT’S WRONG?
A. A new unit will go through a break-in period during which it may emit some
odor. The pads, located in the back of your PORT-A-COOL® unit, have never
been wet. The resin in the pads will emit an odor the first time you wet them that
lasts approximately one to three weeks. Keep the unit in an open area until the
odor goes away or put a capful of laundry softener directly in the tank in the bot-
tom of your unit. After approximately two weeks of operation, the odor should
disappear. If the unit is not a new unit, algae or bacteria growth in the unit from
improper maintenance will cause odors. Please refer to your owner’s nanual for
proper cleaning and maintenance.
Q. MY PORT-A-COOL® UNIT ISN’T PUTTING OUT ANY COOL AIR.
A. First, make sure the water source and electricity source are connected and
working. Second, check the back of your unit to see if the pads are damp.
Adjust the water flow. For the evaporation process to occur, the pads must be
damp before you turn on the fan. Third, make sure there is water in the tank. It
should be allowed to fill before you turn the pump on. Fourth, if none of these
options fix the problem, call our Tech Support Hotline at 1-888-COOL-AID for
additional assistance.
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