Warranty Guide

Poly-Wood, Inc., (hereinafter “Poly-Wood”), warranties to the original purchaser
(“Purchaser”) that, for a period of twenty (20) years of residential use and one (1) year
for commercial use from the date of original purchase, under normal use and service
conditions, POLYWOOD
®
brand high-density polyethylene (HDPE) products shall
be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer
structural damage from insect infestation. Further, Poly-Wood warranties that for a
period of 30-days from date of purchase all POLYWOOD products shall be free from
defects related to workmanship.
Aluminum Frames:
• Welds and Joints are warranted to not break or crack for 5 years of residential
use, 1 year of commercial use
• Powder Coat Finish is warranted to not peel for 5 years of residential use, 1 year
of commercial use
Hardware:
• Hardware used in production or assembly of POLYWOOD products are
warranted to not break for 5 years of residential use, 1 year of commercial use
Woven Inserts:
• Woven inserts are warranted to not crack or rot for 5 years of residential use,
1 year of commercial use
Sling Fabric:
• Sling fabric is warranted from becoming non-functional because of loss of
dimensional stability from exposure conditions including sunlight, mildew, rot
and abnormal atmospheric conditions for 3 years of residential use, 1 year of
commercial use. Abnormal or excessive discoloration and fading is covered. It
does not cover discoloration from atmospheric pollution or other debris.
Cushions:
• Cushions are warranted to be free from workmanship or material defects for
30- days from purchase. This warranty does not apply to normal wear and tear
effects on the cushions, which are received by regular use of the cushions.
Neither does it cover damage due to unauthorized repairs or alterations,
negligence, misuse or abuse, improper assembly and acts of God
Umbrellas:
• Umbrellas are not covered under the POLYWOOD warranty
The following items are specifically excluded from the POLYWOOD limited warranty.
Poly-Wood shall not be liable for any failure, defect or damage resulting from or
connected with the following:
• Fading, color change, or color match – POLYWOOD HDPE products are made
with UV-stabilizers to minimize fading, however upon exposure to the sun all
colors will fade to some degree. To minimize possible fading keep product
covered, utilize cushions where applicable, minimize direct sunlight by storing
product when not in use or use a UV-protectant
• Rust or corrosion of stainless steel hardware – please see Cleaning/Maintenance
information for details on how to maintain your hardware
• Assembly or handling of products after they leave our factory, including any
lack of performance or improper performance in any way by the dealer or
assembler
• Abnormal use of the products
• The application of paint, varnish or other coating or chemical not approved by
Poly-Wood or the application of heat or radiation from an external source such
as a barbecue grill, another appliance, fire or reflection from windows or doors
• Any lack of compatibility between our products and any other product not
manufactured by us that causes damage to or failure of our products
• Labor, transportation or assembly costs
• Color or pattern variance between any new replacement section or pieces and
other sections or pieces. (We reserve the right to discontinue or modify any
product line or color without notifying the original purchaser. If the original
product is not available, we retain the right to choose to provide replacement
material of equal value or quality)
• Damage caused by, among other things, use of incompatible accessories,
intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot,
insurrection or civil disorder, accidents or corrosive atmospheres (such as
those contaminated by acid rain, harmful chemicals or vapors), or any act of
God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.),
environmental condition (such as air pollution, mold, mildew, etc.), staining
from foreign substances (such as dirt, grease, oil, etc.), or normal weathering
(defined as exposure to sunlight, weather and atmosphere which may cause
any colored surface to gradually fade, darken, chalk, or accumulate dirt or
stains)
• Assembly of hardware, accessory items or defects caused by their assembly
Proper maintenance of your product is required to support the benefits of this
warranty. This warranty is voided in the event that there are indications of abuse or
neglect to the furniture. This warranty does not apply to normal wear and tear effects
on the furniture, which are received by regular use of the furniture.
For service under this warranty contact the POLYWOOD retailer from whom you
purchased the product. When submitting a claim, you will be required to submit
the written description of the defect, proof of purchase receipt including the date,
and may be asked for photographs of the product to submit to Poly-Wood. Warranty
claims may be submitted by email to [e-mail] or by phone at
[phone]. Once documentation has been received and evaluated, Poly-Wood’s
sole responsibility shall be, at its option, to repair or replace defective component,
to repair or replace defective furniture, or authorize repairs by a third party, and the
Purchaser will be notified of the solution. Should defective product no longer be
available Poly-Wood may replace with similar product of our choosing. All returns
require a Return Merchandise Authorization prior to being returned. Poly-Wood
will provide a one-attempt call tag for those items it requires be returned under our
warranty. Failure to return product via Poly-Wood’s call tag will transfer responsibility
to return product to purchaser at their own cost. If product is not returned within 30
days of Return Authorization, Purchaser is responsible for all shipping charges that
may apply. All returns must have the RMA # clearly visible on outside of shipping box.
Failure to return requested defective product will result in forfeiture of any credit.
Under the POLYWOOD warranty, replacement of defective product will require the
purchaser to pay for the replacement. Once the defective product is returned to
Poly-Wood and evaluation confirms it is defective, credit will be issued to the
purchaser. Should purchaser return defective product to Poly-Wood prior to
shipment of replacement, any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not
be bound by any statement or representation as to the quality or performance of
POLYWOOD products other than as contained in this warranty. This warranty may
not be altered or amended except in a written instrument signed by Poly-Wood and
Purchaser.
UNDER NO CIRCUMSTANCES WILL POLYWOOD BE LIABLE FOR SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN
CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT
LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO
DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH
PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights that vary from state
to state.
This warranty shall only be applicable and enforceable in the United States of
America and Canada.
This warranty is effective for products purchased on or after 11/1/2013.
20-Year Limited Warranty