Warranty Guide

POLYWOOD
[phone] | 925A W. Brooklyn St., Syracuse, IN 46567
LIMITED RESIDENTIAL WARRANTY
EFFECTIVE 4/2/19
Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original
purchaser (“Purchaser”) that, for a period of twenty (20) years (except
as specified below) of residential use from the date of purchase, under
normal use and service conditions, POLYWOOD® furniture shall be free
from material defects, and shall not splinter, crack, chip, peel, or rot,
or suer structural damage from insect infestation.
METAL FRAMES
Welds and joints are warranted to not break or crack for five (5) years
of residential use. Powder coat finish is warranted to not peel for five (5)
years of residential use.
HARDWARE
Hardware used in production or assembly of POLYWOOD furniture
is warranted to not break for five (5) years of residential use.
WOVEN INSERTS
Woven inserts are warranted to not fail structurally, crack, unravel,
fade excessively, or rot for five (5) years of residential use.
SLING FABRIC
Sling fabric is warranted from tears and becoming non-functional
because of loss of dimensional stability from exposure conditions
including sunlight, mildew, rot and abnormal atmospheric conditions
for three (3) years of residential use. Abnormal or excessive discoloration
and fading is covered.
CUSHIONS, PILLOWS, & UMBRELLAS
Cushions, pillows, and umbrella canopies are warranted to be free
from workmanship or material defects for thirty (30) days from
purchase. The fabric on a cushion, pillow, or umbrella canopy is
warranted to not tear, mildew, or fade excessively for one (1) year
from purchase.
Umbrella frames and bases are not covered under the POLYWOOD
warranty. For service under the Treasure Garden, Inc. warranty, please
reach out to POLYWOOD or the POLYWOOD retailer from whom you
purchased your umbrella.
FIRE PIT TABLE COMPONENTS
The fire components used in fire pit tables, including Crystal Fire®
burners, ignitions, electronics, and glass guards, are not covered under
the POLYWOOD warranty. For service under the Outdoor GreatRoom
Company warranty, please reach out to POLYWOOD or the POLYWOOD
retailer from whom you purchased your fire pit table.
EXCLUSIONS
The following items are specifically excluded from the POLYWOOD
limited residential warranty. POLYWOOD shall not be liable for any
failure, defect or damage resulting from or connected with the following:
• Fading, color change or color match — POLYWOOD lumber
is made with UV-stabilizers to minimize fading; however, upon
exposure to the sun, all colors will fade to some degree. To
minimize possible fading: keep product covered, utilize cushions
where applicable, minimize direct sunlight by storing product
when not in use, or use a UV-protectant
• Color or pattern variance between any new replacement section
or pieces and other sections or pieces
• Rust or corrosion of stainless steel or zinc coated steel hardware
• Rust or corrosion of steel frames
• Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance
in any way by the dealer or assembler
• Abnormal use of products
• Improper use of products with fire components, such as
lighting a Crystal Fire burner without using the glass guard
• The application of paint, varnish or other coating or chemical
not approved by POLYWOOD or the application of heat or
radiation from an external source, such as a barbecue grill,
another appliance, fire or reflection from windows or doors
• Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or failure
of our products
• Post-delivery labor, transportation or assembly costs
• Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse, physical
abuse, permanent deformation or destruction by human or
animal, vandalism, riot, insurrection or civil disorder, accidents
or corrosive atmospheres (such as those contaminated by
acid rain, harmful chemicals or vapors), or any act of God
(such as fire, flooding, hurricane, earthquake, tornado, lightning,
ice, etc.), environmental condition (such as air pollution, mold,
mildew, etc.), staining from foreign substances (such as dirt,
grease, oil, etc.), or normal weathering (defined as exposure to
sunlight, weather and atmosphere which may cause any colored
surface to gradually fade, darken, chalk, or accumulate dirt
or stains)
• Assembly of hardware, accessory items, or defects caused
by their assembly