MGC WebCommander User’s Guide Version 8.
Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2136B Version 8.0 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc.
Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 About MGC WebCommander User’s Guide . . . . . . . . . . . . . . . . . . . 1-2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Cookies .
Table of Contents Duplicate Booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Defining a New Participant from the New Meeting Window . . . . . . . . . 4-19 Scheduling a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24 Creating a Recurrent Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 E-mail Update after Reservation Change . . . . . . . . . . . . . . . . . 4-36 Dialing into the Conference . . . . . . . . .
Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40 Reconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 Adding Participants to the Conference . . . . . . . . . . . . . . . . . . . . . . 5-42 Defining a New Participant During an On Going Conference . . . . 5-46 Adding a new T1-CAS participant during an On Going Conference .................................................................................................
Table of Contents Managing a Q&A Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-102 Enabling Q&A Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-102 Controlling Q&A Queues with the Q&A list buttons . . . . . . 5-102 Viewing the Q&A List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-103 Managing a Voting/Polling Session . . . . . . . . . . . . . . . . . . . . . . . 5-106 Sending the Voting Results Via E-mail . . . . . . . . . . . . . . . . .
Participant Connection to the Conference . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Conference Access for Dial-in Participants . . . . . . . . . . . . . . . . . . . . 7-9 Entry Queue Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Conference IVR Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 Direct Dialing and Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14 Dial-out Participants Access . . . . . . . . . . . . . . . . . . .
Table of Contents Conference Templates – Partial View Mode . . . . . . . . . . . . . 9-1 Defining a New Video Conference Template . . . . . . . . . . . . . . . . . . . . . . 9-2 Conference Template Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17 Conference Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17 Conference Templates Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19 Participant Template Menu . . . . . . . . . . . . . . . . . . . . . .
Default Conference Template Properties - Video-Switch . . . . . . .
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1 Introduction The MGC WebCommander is a browser-based application for monitoring, managing and scheduling video and audio conferences. WebCommander users have control over all aspects of setting up and running conferences using a standard Web browser.
Chapter 1 - Introduction Users can be assigned different permissions. Depending on your permissions, you may not be able to perform all of the WebCommander functions. The windows displayed throughout this guide show the default settings for a user with full permissions. Your application windows may look differently according to your site configuration and your permissions, however the functionality is the same as described in this manual.
MGC WebCommander User’s Guide • Chapter 5 - Monitoring On Going Conferences Describes operations that can be performed during conferences to accommodate almost any situation which might arise during the conference. • Chapter 6 - Reservation Calendar Enables viewing of scheduled conferences and their modification before the conference start. • Chapter 7 - Conference Types A summary of the Conference Types, together with important Audio and Video settings.
Chapter 1 - Introduction Conventions Before using MGC WebCommander, it is important for you to understand the terms and conventions used in this manual. • The term “select” is used when you highlight a part of the window, dialog box or menu that you want to be changed with your next action. • The term “click” is used when you click a button or a hyperlink with the mouse. • The term “right-click” is used when you press and release the right mouse button to open a pop-up menu.
MGC WebCommander User’s Guide Cookies Cookies must be enabled in the Web browsers, otherwise WebCommander will not function properly. Enabling Cookies in Microsoft Internet Explorer To enable cookies in Internet Explorer: 1. In the Microsoft Internet Explorer application, on the Tools menu, click Internet Options. The Internet Options - General window opens. 2. Click the Security tab. The Security tab opens.
Chapter 1 - Introduction 3. Click the Custom Level button. The Security Settings window opens. 4. Scroll down until the Cookies entry is shown and make sure that both options are set to Enable. 5. Click OK. The system returns to the Internet Options – Security window. 6. 1-6 Click OK.
2 Connecting to WebCommander You can connect to the WebCommander Web site in one of two ways using: • Windows Authentication • WebCommander User Login name and password Connecting to WebCommander Web Site using Windows Authentication The Windows Authentication mechanism allows users registered with the network servers to access the MGC WebCommander Web site using their Windows login name and password.
Chapter 2 - Connecting to WebCommander The Enter Network Password dialog box opens: 2. Enter your User Name, Password and network Domain as defined in your network. 3. Click OK. On first entry, the WebCommander Welcome window opens. When you access the WebCommander Web site for the first time, and the default language is other than the required language, select the language in Welcome window. With any subsequent log-on, the Welcome window does not appear.
MGC WebCommander User’s Guide 4. Select the language, and then click the Enter button. If the site is already displayed in the required language, click the Enter button. From this point on, the system remembers the selected language and will skip this window when logging into the WebCommander site, displaying the New Meeting window. To select another language later, click the Language Selection option in the Main menu. For more details, see Chapter 3, “Language Selection” on page 3-8.
Chapter 2 - Connecting to WebCommander The WebCommander Login window opens. 3. If the Web site page is not displayed in the desired language, click the button of the language to be used in the MGC WebCommander to display the screens, menus, and commands. For example, click the English button to display the Web site pages in English. Languages other than French and English can be enabled from the MGC Web Commander Configuration tool.
MGC WebCommander User’s Guide • Several On Going conferences - The Meeting Director window listing the On Going conference list opens, enabling you to select the conference to monitor: • One On Going conference - The Meeting Director window opens, enabling you to monitor this conference: 2-5
Chapter 2 - Connecting to WebCommander • No On Going conferences - The New Meeting monitor window opens, enabling you to start a new conference: Connecting to WebCommander Web Site using a WebPortal The WebCommander can be accessed using a WebPortal. Depending on the WebPortal configuration you may be prompted for a user name and password.
3 Main Menu In the WebCommander site, the Main Menu appears in the left pane of all screens enabling quick and easy access to all system modules. The items that appear on the menu vary according to your permissions. Main Menu The Web page display is optimized to desktop area of 768 x 1024 pixels. In Netscape Navigator, select Font Size →Small. In Internet Explorer, select View→Text Size, Medium.
Chapter 3 - Main Menu Main Menu Links The following links are available in the Main Menu. Clicking the link opens the appropriate window, as described below. 3-2 • New Meeting – Displays the New Meeting window to create and launch a new conference quickly. For more information, see Chapter 4, “New Meeting Window”. • On Going Conferences – Displays a list of On Going Conferences to which the user has access rights. For more information, see Chapter 5, “Monitoring an On Going Conference”.
MGC WebCommander User’s Guide personal details (E-mail address and WebOffice URL). For more information, see “Configuration” on page 3-5. • Login – Returns you to the Login window to login as a different user and to select another language. This link is available in the WebCommander user Log-in. • Language Selection – Opens the language selection window, enabling you to select a different language in which the WebCommander is displayed.
Chapter 3 - Main Menu Table 3-1: Main Menu Items: View Mode, Permission and Product Dependencies Menu Item 3-4 Required View Mode Required Permission Required Product Type Configuration Basic or Administrator Change Password Meeting Director, Meeting Scheduler or Professional Login/ Language Selection Basic or Administrator WebCommander user login/Windows authentication Meeting Director, Meeting Scheduler or Professional Database Basic or Administrator User must be defined in each of the dat
MGC WebCommander User’s Guide Configuration From the Configuration window, you can change your WebCommander Web site password and you can add/change/delete your E-mail address and WebOffice URL. • • This menu/window is not relevant to Windows Authentication users. In the Windows Authentication mode, the password can be changed within Windows. You can change the password only if the appropriate permission is set in the Web Server Manager.
Chapter 3 - Main Menu The Configuration window opens. This window is split into two areas: Change Password - To change your password to the WebCommander site. Personal Details - To add or update your E-mail address and WebOffice URL. The E-mail address and WebOffice URL are optional.
MGC WebCommander User’s Guide 7. To exit the Configuration window, click one of the options in the Main Menu pane. Database Selection If more than one database is configured in the WebCommander, you can select the database for the current session. The database box indicates the name of the database currently selected for retrieval and management.
Chapter 3 - Main Menu Language Selection In Windows Authentication mode, after first entry, the Welcome/Language Selection window is skipped. To change the WebCommander language, access the Language Selection window from the Main menu. To change the language of the WebCommander Web site: 1. In the Main Menu, click Language Selection.
MGC WebCommander User’s Guide The Welcome/Language Selection window opens. 2. Click the required language button. The Web site pages are refreshed and displayed in the selected language.
Chapter 3 - Main Menu Resizing the Window Panes The main window is comprised of two panes. Each pane can be resized by dragging the edge between the Main Menu pane and the List/parameters pane (rightpane), which enables you to view additional information. You can also display additional information in the List or Parameters pane (right pane) using the arrows and scroll bars.
4 New Meeting Window The New Meeting window is organized in a manner that enables you to quickly and easily start/schedule a new meeting. This window can be viewed only: • When using WebCommander Professional or Meeting Scheduler. Users using Meeting Director can only monitor On Going conferences, but cannot schedule them from the WebCommander. • With users with Permission to start schedule new Meetings.
Chapter 4 - New Meeting Window • Conference Launch Options – Contains command buttons that enable you to start the conference immediately or to schedule it to start in the future.
MGC WebCommander User’s Guide Participants Lists Area Various participants lists are used to quickly add participants to the conference. You can choose to view the list of available Participant templates by clicking one of the three tabs: • Directory • Recent • Favorites You can select participants from all the lists for any conference. The following figure details the actions that are common to all of the tabs in the Participants List area.
Chapter 4 - New Meeting Window Directory Participants List The Directory list displays pre-defined participant templates from the following sources: • Participant templates stored in the WebCommander database • PathNavigator registered endpoints • Polycom Datastore database templates Participant Templates List You can add new participants to this list. To access the Directory List: • Click the Directory tab and select a group from the list in the Participant Group.
MGC WebCommander User’s Guide PathNavigator and Polycom Datastore Templates List The Polycom PathNavigator is an enterprise gatekeeper that enables you to see when endpoints are online and to connect to them with a single click. In such a case, you do not need to define the endpoints, as the definition is taken from the gatekeeper. Polycom Datastore is a new central database, where all Polycom applications and endpoints interact and share stored information.
Chapter 4 - New Meeting Window Recent Participant List The Recent list is automatically created by the system. This list is made of participants who have recently attended a meeting. The list holds up to 20 names. You cannot add new participants to this list. If the Recent tab is selected and you define a new participant, the new participant is added to the Group currently selected in the Directory tab, even if it is not shown.
MGC WebCommander User’s Guide Favorites Participant List The Favorites list is used to facilitate the selection of participants to join a meeting. You can use one of the following methods to add a participant to the Favorites list: • During the definition of a new participant, select the Add to Favorites check box in the Participant Templates window. For more details, see Chapter 11, “Managing Participant Templates” on page 11-1.
Chapter 4 - New Meeting Window Participant Actions Area There are five command buttons that are used to add, remove or delete participants to the meeting, add participants to the Favorites list and define a new participant: • Add – Adds selected participants in Participant Lists area (left pane) to the Conference Details area (right pane). These participants are not automatically saved in the Conference template. • Remove – Removes selected participants from the Conference Details area (right pane).
MGC WebCommander User’s Guide Conference Details Area The Conference Details area displays the following information: • Template Group – The group in the database where the conference template is stored. • Template – The name of the Conference template containing the conference parameters. If the Conference template includes participants, they are listed below the template name. You can move one, several or all of these participants from the meeting without removing them from the template.
Chapter 4 - New Meeting Window Conference Launch Options Area There are two Conference Launch Options: • Start Immediately – Attempts to start the new meeting now, without changing the conference parameters on an MCU as defined in the Conference template. If the meeting is scheduled successfully, a message is displayed indicating the MCU on which the meeting was scheduled. If there is a problem with the meeting, a message is displayed indicating the nature of the problem.
MGC WebCommander User’s Guide Starting a New Meeting Starting a New Meeting Using a Default Conference Template The WebCommander is shipped with five default conference templates. These templates do not include participant templates and all participants must dial-in to the conference to participate in the Meeting. These participants are not defined prior to the conference start and are described as undefined participants. The system administrator can add templates to the Default group.
Chapter 4 - New Meeting Window • SW CP (Software Continuous Presence for H.323-only conferences) • Video-Switch The administrator can modify the Default templates name and parameters and can add new templates to the Defaults list. For more information about the Default Conference template parameters, see Appendix A. 3. Click the Start Immediately button. When starting a conference conflicts can occur between participants, for further information see “Duplicate Booking” on page 4-16.
MGC WebCommander User’s Guide MGC Web Server and the MCU field is set to Auto in the Conference template, the system selects the MCU to run the conference according to the order in which they are defined in the MCU table or in the MCU list assigned to the logged in user. If no MCU is connected to the MGC Web Server, an appropriate error message is displayed.
Chapter 4 - New Meeting Window Sending an E-mail to Conference Participants Following the successful launch of a reservation or On Going conference, the system enables you to send an E-mail with a meeting notification to conference participants. To send an E-mail: 1. Click OK to send an E-mail or click Cancel to move to the monitoring window without sending an E-mail. If you have clicked OK, the Send E-mail window opens.
MGC WebCommander User’s Guide information on Personal Details, refer to page 3-5. If no E-mail address was defined, you can add it manually. 4. The Subject field includes the conference parameters. 5. The E-mail body includes the conference start date and time, dial-in/dialout numbers, IP address or phone numbers, and the Conference Entry password. You can edit the information displayed and add your own text. 6.
Chapter 4 - New Meeting Window When the recipient of the conference invitation clicks the vCalendar attachment, the user's default appointment calendar opens. The conference is placed as an appointment in the calendar (or if there is already an appointment set for that time, the appropriate notification is given). If the Include ViaVideo Auto Connection option is selected a [conference name].plcm file is included as an attachment in the meeting invitation.
MGC WebCommander User’s Guide • Participants with the same ISDN phone numbers, or • Participants with the same IP address Depending on the connection type of a participant, different criteria are used to determine if indeed the “same” participant is double booked. The following table lists these criteria: Table 4-1: Duplicate Bookings Criteria for Duplicate Bookings Connection type Required criteria for a match Dial-out H.
Chapter 4 - New Meeting Window Table 4-2 details the information that is displayed: Table 4-2: Duplicate Booking options Field/Option Description Requested Participants Lists the names of conflicting participants requested to join the conference currently being created. Reserved Participants Lists the names of participants already scheduled in previously created conferences whose criteria match those of the newly requested participant.
MGC WebCommander User’s Guide Defining a New Participant from the New Meeting Window If you want to add a participant who was not previously defined, you can do this during the scheduling of the new meeting. You must have the appropriate permissions to define a new participant. To define a new participant from the New Meeting window: 1. In the Participant Actions pane, click the New Participant button to define a new participant.
Chapter 4 - New Meeting Window The Participant Dialog Page opens. 2. Define the parameters as detailed in Table 4-3. Table 4-3: Participant Dialog Page parameters 4-20 Option Description Name The system displays the default name defined in the currently active Participant Default set. Type the participant name using numerals and characters. You may include spaces, dashes and underscores. Up to 80 characters may be used. Only one participant by this name may be defined for the conference.
MGC WebCommander User’s Guide Table 4-3: Participant Dialog Page parameters Option Description Connection (con’t) • Dial-out - The MCU calls the participant at conference time. You must enter the participant’s phone number in the Participant Number box, or IP address/Alias when defining the participant. If the Manual Dial-Out option is selected for the conference in the Conference template, the meeting organizer/operator must initiate the call to the participant.
Chapter 4 - New Meeting Window Table 4-3: Participant Dialog Page parameters Option Description SIP Select the SIP option if the participant is an SIP participant/SIP phone participant. SIP Address sip: [user name]@[domain]. Note that the SIP URI adheres to URI rules: no spaces or special characters such as commas, quotation marks, inverted tags and so forth either in the user name or in the domain part. [To compare to H.
MGC WebCommander User’s Guide Table 4-3: Participant Dialog Page parameters Option Description Save Participant in the Database Select this check box to save the participant in the current group and database, creating a new Participant template for future invitations to conferences. Add to Favorites Select this check box to add this participant to the Favorites List in the New Meeting window. 3.
Chapter 4 - New Meeting Window Scheduling a Conference Using the New Meeting window, you can schedule a conference to Start Immediately (On Going conference) or to start automatically at a predefined date and time (Calender reservation). To schedule a conference from the New Meeting window: • Perform steps 1-5 in the New Meeting window. Each step is explained below. 4 1 2 3 5 4-24 1. Select the Template Group where the Conference template resides. 2.
MGC WebCommander User’s Guide contains pre-defined participants, they are listed in the Conference Details pane. 3. In the Participants List select the check boxes next to the participants to invite to the meeting. You can select participants from all participants lists (Directory, Recent and Favorites). 4. Click the Add> button to add the selected participants to the Conference Details. 5. Click the Schedule button. The Start window opens.
Chapter 4 - New Meeting Window 6. Define the following parameters:. Table 4-4: Start window parameters 4-26 Option Description Name A default conference name is automatically assigned to the new conference, composed of the name of template on which the conference is based, the user name or the user’s E-mail address, and a randomly generated number. When the conference name is based on the user’s name, the format is: TemplateName_UserName_Random Number. For example: Sales_Admin1_886.
MGC WebCommander User’s Guide Table 4-4: Start window parameters Option Description Numeric ID (cont.) Note: If the MCU is configured to support only automatic assignment of Numeric Conference IDs, then this field is disabled and the system will automatically assign a Numeric Conference ID after you save the conference on the MCU. Conf. Entry Password The password used by the participants to access a conference when an IVR Service is assigned to the conference.
Chapter 4 - New Meeting Window Table 4-4: Start window parameters 7. Option Description Duration The duration, in hours and minutes, of the conference. Repeat Meeting Sets a recurring reservation. A reservation can be repeated on a regular basis. To create a recurring reservation, you must define how often the conference should occur. The WebCommander automatically creates duplicates of the original reservation, scheduling them according to the selected recurrence frequency.
MGC WebCommander User’s Guide If the conference is started successfully on the MCU and the Meet Me Per Conference option is set for the conference, the system displays the dial-in number that should be used by the conference participants, for ISDN/T1-CAS and H.323 participants. The ISDN phone number is based on the dial-in phone numbers range defined for the MCU. If the PBX truncates the first digits, these digits have to be added to the number communicated to the conference participants. The H.
Chapter 4 - New Meeting Window Creating a Recurrent Reservation Recurrent reservations (reservations that occur repeatedly) are created from the Start window. You must define the start date and time of the first reservation, and specify the recurrence pattern. For example, if you plan a weekly reservation to occur every Monday, you need to select the date and time of the first Monday on which the conference occurs and specify the number of occurrences or the ending date.
MGC WebCommander User’s Guide The Reservation Recurrence pane opens. 3. Define the following parameters: Table 4-5: Recurring Reservations parameters Field Description Repeat Select the frequency (Daily, Weekly or Monthly) at which the reservation occurs. If Daily is selected, the system automatically highlights all the days of the week. To disregard a certain day of the week, for example, the weekend, click the desired days to clear its check box.
Chapter 4 - New Meeting Window Table 4-5: Recurring Reservations parameters Field Description Repeat (cont.) If Monthly is selected, the system automatically sets the current day as defined in the Scheduler dialog box. With Monthly you are required to choose either the “day” (default) of a month or a schedule sequence, the “first”, “thursday” of the x month. • Day x of every x month(s) - Repeats a conference on a specified day of the month at a specified monthly interval.
MGC WebCommander User’s Guide If the conference was started successfully on the MCU and the Meet Me Per Conference option is set for the conference, the system displays the dial-in number that should be used by the conference participants, for ISDN/T1-CAS and H.323 participants. The ISDN phone number is based on the dial-in phone number’s range defined for the MCU. If the PBX truncates the first digits these digits have to be added to the number communicated to the conference participants. The H.
Chapter 4 - New Meeting Window a. If not all the reservations are successfully scheduled on the MCU, a dialog box appears requesting whether to list the unscheduled conferences. b. Click OK to view the Recurrence Status List dialog box or click Cancel to continue without listing the unscheduled conferences. A list of unscheduled conferences is shown. c. Click OK to exit the Recurrence Status List dialog box.
MGC WebCommander User’s Guide When an E-mail is sent to participants, you can include a ViaVideo and vCalender/iCalender format attachments (for more information, see “Sending an E-mail to Conference Participants” on page 4-14) by selecting the appropriate check boxes. With recurrent reservations the email states the number of recurrent reservations and the recurrence pattern (monthly, weekly, daily).
Chapter 4 - New Meeting Window The name of each of the recurrent reservations cannot be modified. However, the parameters of an individual recurrent conference can be modified by double-clicking the specific reservation. E-mail Update after Reservation Change Based on the user permission, Partial Parameters View or Full Parameters View when you change the properties of an existing reservation and recurring reservation you can update participants by sending them an e-mail.
MGC WebCommander User’s Guide The Conference Reservation window opens. 3. Click the Send E-mail link. a. For users with the View mode: Basic permission, click the Send Email button.
Chapter 4 - New Meeting Window 4. When you do not select the Send E-mail link/button, the system prompts the organizer if he/she requires the sending of an E-mail. 5. Click OK, to send the E-mail. When you click Cancel, conference participants do not receive the e-mail.
MGC WebCommander User’s Guide Dialing into the Conference Defined ISDN Participants Dial-in ISDN participants can dial-in to a conference directly or via an Entry Queue. Alternatively, if the conference is defined as Meet Me Per Conference or Meeting Room, participants can simply dial-in to the number assigned to the conference. For more information about defining Entry Queue and accessing a conference via an Entry Queue, see the MGC Manager User’s Guide Volume I, Chapter 8.
Chapter 4 - New Meeting Window To display the list of On Going conferences: • In the Main Menu pane, click the On Going Conferences link. The ISDN phone number is based on the dial-in phone numbers range defined for the MCU. If the PBX truncates the first digits these digits have to be added to the number communicated to the conference participants. If the conference is assigned an IVR service that prompts for conference and chairperson passwords, the appropriate passwords are also displayed.
MGC WebCommander User’s Guide Defined H.323 Participants Dial-in The dialing string that should be used by participants to connect to the conference is displayed when the conference is saved on the MCU and is also sent to participants in the E-mail (if you have selected to send one). When the conference is defined as Entry Queue access, the dialing string of the first Entry Queue in the list of Entry Queues is indicated as the IP address or alias.
Chapter 4 - New Meeting Window Figure 4-1: Typical SIP Conferencing Layout Dial-in Scenario—SIP Environment Participants can dial in to an Entry Queue, or directly to a conference or to a Meeting Room. Using an Entry Queue minimizes the number of conferences that require registration with the SIP server, as it can use a single URI address or a limited number of addresses for all the dial-in connections. A new conference reservation or Entry Queue is defined.
MGC WebCommander User’s Guide Direct Dial-in Scenario—SIP Environment If the IP address of the MCU IP card is known, a direct endpoint to MCU connection is possible, but not recommended. This direct connection uses the Redirect mode only. The SIP endpoint dials the IP address of the IP card or its host name. SIP UA conf1@polycom.com conf1@polycom.com SIP UA MCU endpoint1@polycom.
Chapter 4 - New Meeting Window Mixed Environments Conference Scenario In mixed environments, participants can connect to the same conference on the MCU either over ISDN or over IP. SIP Proxy SIP UA Gatekeeper MCU (media mixer) IP participant PBX switch ISDN participant Figure 4-3: SIP Mixed Environment After establishing a connection to the conference (each over its corresponding network), the signaling and media channels reach the MCU. The processed media is sent back by the MCU to H.
5 Monitoring an On Going Conference The Meeting Director module is available only if you have purchased and installed the MGC WebCommander Professional or MGC WebCommander Meeting Director software and if you have access rights to Meeting Director module. The access rights are defined in the MGC Web Server Manager Permissions. For more details, see the MGC Web Server Manager User’s Guide, Chapter 4.
Chapter 5 - Monitoring an On Going Conference In all conferences, you may connect and disconnect participants, mute and unmute the participant’s audio channel, change the participant’s audio volume, add new participants to the conference, extend the conference duration, terminate the conference before its scheduled time and lock the conference to dial-in participants. General Monitoring You can monitor a conference to keep track of its participants and its progress.
MGC WebCommander User’s Guide Special icons are used to indicate the participant status in an On Going conference. Dial-out participants are usually connected directly to the conference. Dialout participants are called by the MCU and are connected to the conference when the connection between the MCU and the endpoint is established. Dial-in participants can also connect directly to the conference depending on the conference settings.
Chapter 5 - Monitoring an On Going Conference The Meeting Director Pane The Meeting Director pane lists the On Going conferences running on all connected MCUs. To access the Meeting Director from the WebCommander site: 1. In the Main Menu pane, click the On Going Conferences link. 5-4 • If there are no On Going conferences running that you have permission to monitor, the Meeting Director On Going Conferences List opens with no conferences in the list.
MGC WebCommander User’s Guide • If there are more than two On Going conferences running that you have permission to monitor, the list of these conferences opens in the Meeting Director window: Click the hyperlink to monitor the conference.
Chapter 5 - Monitoring an On Going Conference If you have administrator rights to view all On Going conferences, the list can include all the On Going conferences started by all the users on all the connected MCUs. A” key” icon next to the conference name indicates that the conference can be monitored only if you enter the appropriate password. 2. To monitor a conference, click the conference name.
MGC WebCommander User’s Guide Following is the Meeting Director monitoring window for a video conference: Conference name Conference menu Participant Status Display Pane Scroll Bars Toolbar Video Layout Toolbar Video Layout Pane Following is the Meeting Director monitoring window for an Audio Only conference: Toolbar Participant Status Display Pane Number of connected participants Remaining Conference Time 5-7
Chapter 5 - Monitoring an On Going Conference Conference Icons and Indications Various icons and ToolTips are used to indicate the conference and participant status, enabling you to concentrate on those participants that require your help in connecting or disconnecting to/from the conference. Toolbar Buttons and Icons The toolbar at the top of the Meeting Director window for a video conference contains the following buttons and icons: Table 5-1 describes the buttons and icons.
MGC WebCommander User’s Guide Table 5-1: IVR-enabled conference toolbar options Button/ Indication Description Lecture Mode - To select the Lecture mode for the conference starts a lecture in the conference. Clicking this button opens the Lecture Mode window. You are able to select the Presentation Mode or None. For more details see the MGC Manager User’s Guide, Volume I, Chapter 10.
Chapter 5 - Monitoring an On Going Conference Table 5-1: IVR-enabled conference toolbar options Button/ Indication Description Extend Conference Time - Manually extends the conference duration. Terminate Conference - Manually terminates the conference. Secure Conference (IVR-enabled conferences only) Indicates that the conference is in Secure Mode. For details, see page 5-24. Export to Participants List to Excel File - Export the participants list from on going conferences to an .
MGC WebCommander User’s Guide Participant Icons and Indications Conference participants can have different roles: a standard participant, a chairperson, or an operator. • Standard participants take part in the conference. They perform operations via their telephone using the touch-tone signals (DTMF codes). They can control their broadcasting and listening volume, mute or unmute their line, request operator’s assistance, invite new participants to the conference, vote and ask questions.
Chapter 5 - Monitoring an On Going Conference Participant Icons Participant icons are used to indicate the status and the type of the participant. Participant icons Table 5-2 describes the icons that are used to indicate the type of conference participant. Table 5-2: Participant icons Icon Description Standard Connected Participant (blue) - Dial-in or dialout participant that is connected to the conference. Conference Chairperson - The participant is defined as the conference Chairperson.
MGC WebCommander User’s Guide Table 5-2: Participant icons Icon Description VIP (Very Important Person) - A participant designated as VIP will be displayed with a special VIP icon. You can designate a VIP participant from the Participant Properties dialog box during the conference definition or during the On Going conference. Exclusive Speaker - This participant is the conference’s Exclusive Speaker. In this mode, all other participants are automatically muted by the system.
Chapter 5 - Monitoring an On Going Conference Connection Status Icons ToolTips are used to indicate statuses and the functionality of buttons. To Display the ToolTips, point to the status button or the icon. For more information on the ToolTips, see page 5-25. Connection status icons Table 5-3 describes the icons that are used to indicate the status of the participant connection to the conference.
MGC WebCommander User’s Guide Table 5-3: Connection status icons Status Icon/ Button Description The connection is problematic. In video conferences it may be caused when the synchronization is lost or when the participant is connected as secondary (the video channel could not be connected so the participant is connected via is audio channel only). Clicking the button while this status is shown disconnects the participant from the conference. Connected Noisy Line.
Chapter 5 - Monitoring an On Going Conference Audio Connection Status Icons Audio status icons Table 5-4 describes the icons that are used to indicate the status of the audio channel connection of the participant to the conference. These icons are relevant to video conferences. Most of the icons are relevant to Audio Only conferences. Table 5-4: Audio status icons Status Icon/ Button Description The audio channel of the participant is connected. (green) The audio channel is disconnected.
MGC WebCommander User’s Guide Table 5-4: Audio status icons Status Icon/ Button Description The audio channel of the participant is muted by the participant and the MCU. The audio channel of the participant is muted by the operator and the transmission of audio to the participant site is blocked. (Applicable to video conference only.) The audio channel of the participant is muted by the operator. Click this button to unmute the participant.
Chapter 5 - Monitoring an On Going Conference Table 5-4: Audio status icons Status Icon/ Button Description The audio channel of the participant is muted by the operator and MCU and the transmission of audio to the participant is blocked. (Applicable to video conference only.) The audio channel of the participant is muted by the participant, operator and the MCU. The audio channel of the participant is muted by the participant, operator and MCU and the transmission of audio to the participant is blocked.
MGC WebCommander User’s Guide Table 5-5: Video connection status icons Status Icon/ Button (green) (gray) Description The video channel of the participant is connected. The video channel is disconnected, and therefore the icon is grayed-out and does not appear as a button. The video channel is connected as secondary, meaning the video channel could not be connected correctly and the participant is connected using audio only. This icon is not a button and you cannot select it to change the status.
Chapter 5 - Monitoring an On Going Conference Q&A Buttons The Q&A buttons are enabled during an On Going Conference in the Q&A list. These buttons must be activated in the MGC Web Server Manager Permission Properties - Setting2 tab. The following Q&A buttons are available:The following Q&A buttons are available: Table 5-6: Q&A Buttons & Functions Button 5-20 Menu Function Description Clear Q&A Removes all participants from the Q&A queue. Add participant to Q&A Adds a participant to the Q&A queue.
MGC WebCommander User’s Guide Table 5-6: Q&A Buttons & Functions Button Menu Function Description Next questioner Sets the participant as the next questioner in the queue. Connection Type Icons Connection type icons Table 5-7 describes the icons that are used to indicate the participant connection to the conference; dial-in, dial-out or direct. Table 5-7: Connection type icons Status Icon Description Broadcasting volume - Indicates the level of the broadcasting volume of the participant.
Chapter 5 - Monitoring an On Going Conference Table 5-7: Connection type icons Status Icon Description Q&A The Q&A session organizes participant's questions or comments during an On Going conference. The conference moderator can see who is currently asking a question, who is in the queue to ask a question, the order of the participants in the queue, what number a participant is in the queue, and how much time a participant has been in the queue waiting to ask a question.
MGC WebCommander User’s Guide Sorting Participant Properties When monitoring an On Going conference, particularly conferences with a long participant list, the participant properties - Name, Status, Mute/Un-mute, Volume, Party Phone, Connection Type and Q&A - can be sorted in ascending or descending order. To sort the Participant Properties: • In the participants Status pane, click the arrow next to the property according to which the participants are sorted.
Chapter 5 - Monitoring an On Going Conference Secure Conference Mode Secure Conference Mode completely locks a conference and denies outside parties from monitoring and controlling the conference including system administrator and MGC Manager operator. The Secure Conference Status is indicated by a yellow shield in the top row of the Meeting Director toolbar. The conference can only be secured by the conference chairperson using the appropriate DTMF code from his/her endpoint.
MGC WebCommander User’s Guide Only the conference chairperson can cancel the secure mode from his/her endpoint using the appropriate DTMF code. For more details see the MGC Manager User’s Guide, Volume I, Chapter 6. ToolTips When pointing to the Participant icon, a ToolTip is displayed, indicating the participant status. When pointing to the participant Name hyperlink, a ToolTip is displayed, indicating the participant Properties.
Chapter 5 - Monitoring an On Going Conference The following participant statuses may be indicated in the Participant ToolTip: • Stand By - In a dial-out conference, the participant waits to be connected to the conference by the operator. When connecting, the status changes to Connecting. • Connected - The participant is connected to the conference. • Partially connected - The connection process is not yet complete.
MGC WebCommander User’s Guide Table 5-8: ToolTip options ToolTip Indicates The top segment in ToolTip pop-up window indicates the button functionality, i.e. Mute Video indicates that if you click this button you will mute the participant’s video channel. The bottom segment indicates the current status of the video channel; whether the video channel was muted by the operator, participant, or MCU. The top segment in ToolTip pop-up window indicates the button functionality, i.e.
Chapter 5 - Monitoring an On Going Conference General Conference Information Pointing to the Information icon lists the conference general settings and status. To view the conference status from the Information icon: • On the Toolbar area of the Meeting Director/Conference Manager window, point to the Information icon. Table 5-9 describes the information that is displayed. Table 5-9: Conference Status Information 5-28 Status Field Description Start Time The conference start time.
MGC WebCommander User’s Guide Table 5-9: Conference Status Information Status Field Description IP Dial-in number The IP dialing string that participants use to access the conference. The dialing string is composed of the H.323 Network Service Prefix and the conference ID. Numeric ID The Numeric ID of the conference. A numeric ID may be added manually or allocated automatically by the system. Conf Entry Password The password used by participants to enter the conference.
Chapter 5 - Monitoring an On Going Conference Table 5-9: Conference Status Information Status Field Description Same Layout Whether the Same Layout option is enabled for the conference. This is relevant for video conferences only. Auto Layout Whether the Auto Layout option is enabled for the conference. This is relevant for video conferences only. Billing The Billing code for the conference that is also added to the CDR.
MGC WebCommander User’s Guide The Video Layout pane enables you to select the participant that will be viewed in each video layout window (video forcing). The forcing can be done at the conference level or per participant. In addition, you can view and modify each participant’s Personal Layout and select the conference layout. Personal Layout for selected participant Conference Layout Video Layout toolbar. All options other than Full Screen are disabled in Video Switching and Transcoding conferences.
Chapter 5 - Monitoring an On Going Conference To hide the Video Layout pane: • Point to the Conference Actions menu, and click Hide Layout Pane. The layout pane is hidden. To show the Video Layout pane: • 5-32 Point to the Conference Actions menu and then click Show Layout Pane.
MGC WebCommander User’s Guide Operations Performed during On Going Conferences Operations performed during Audio and Video conferences If you have the appropriate permissions the following operations may be performed while monitoring an On Going conference (both Audio Only and video conferences): • View the Conference Numeric ID - for details see “Viewing Conference Numeric ID” on page 5-38 • Make dial-out connections - for details see “Connecting Dial-out Participants” on page 5-39 Disconnect participa
Chapter 5 - Monitoring an On Going Conference Lock or unlock the conference to dial-in participants - for details see “Locking and Unlocking a Conference for Dial-in Participants” on page 5-64 • Modify the conference Billing Code, user defined fields and remarks for details see “Adding or Viewing the Conference’s Additional Information During an On Going Conference” on page 5-66 • Change the Conference Entry Password and Web/Chairperson Password - for details see “Changing the Conference Entry Password and
MGC WebCommander User’s Guide Select the Lecture option to be used for the conference - for details see “Controlling the Lecture Mode” on page 5-94 • Mute and unmute the video channel of a participant - for details see “Muting/Unmuting a Participant” on page 5-61 • Block the audio transmission from the conference to the participant’s site - for details see “Blocking/Unblocking the Audio Transmission” on page 5-98 Operations performed during Audio conferences • The following additional operation may be per
Chapter 5 - Monitoring an On Going Conference Selecting Options The participant level operations are performed by selecting the appropriate option from the Participant menu. Other operations are performed by clicking the appropriate button in the participants list. Most of the conference level operations are performed by selecting the appropriate option from the Conference Actions menu.
MGC WebCommander User’s Guide Other operations are performed by clicking the appropriate button in the Meeting Director toolbar. Each of the menu options and the operations performed in the Meeting Director module is available only to users with the appropriate permissions.
Chapter 5 - Monitoring an On Going Conference Viewing Conference Numeric ID A Conference Numeric ID is a unique number assigned to a conference, identifying it to the system. It can be used by participants to access the conference. A Conference Numeric ID can be assigned via two methods: Automatic or Manual. For additional information “Participant Connection to the Conference” on page 7-7.
MGC WebCommander User’s Guide Connecting Dial-out Participants When the Dial-out Manually option is selected for the conference, the operator has to initiate the connection from the MCU to the dial-out participant. For further information on the connectivity options see “Participant Connection to the Conference” on page 7-7. To connect the participant: • In the Status column, click the Connection button. Alternatively, point to the participant’s arrow, and then click Connect Party.
Chapter 5 - Monitoring an On Going Conference Disconnecting Participants On occasion, a participant will not need to continue with a conference. In such a case, you can disconnect the participant. When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters remain in the system memory. You can therefore easily reconnect the participant if necessary.
MGC WebCommander User’s Guide Reconnecting Participants A disconnected participant can be reconnected to the conference. To reconnect a disconnected participant: • In the Status column, click the Connection button. Alternatively, point to the participant’s arrow, and then click Connect Party. The participant is reconnected.
Chapter 5 - Monitoring an On Going Conference Adding Participants to the Conference You can add a Participant template to an On Going conference. To add a participant to the On Going conference: 1. Point to the Conference Actions menu, and click Add Participants. In iPower installations, you may add participants from an LDAP directory. In such a case, select the Add Participants from Public Directory or the Add Participants from Private Directory option (according to your installed directory).
MGC WebCommander User’s Guide The Add Participant window opens, letting you select the Participant template(s) from the list. For more information on Participant templates, see the MGC Manager User’s Guide, Volume II, Chapter 7. The system displays the Database Name as a reference. The Add Participants list includes all the Participant templates currently assigned to the selected Group to which you have access rights.
Chapter 5 - Monitoring an On Going Conference 3. If the list is very long, you can narrow your search to display a shorter, more concise list by clicking the Filter button. The Filter window opens. — Define the filter options as described in Table 5-10. Table 5-10: Filter window 4. 5-44 Option Description Name Select this check box to search the database for predefined participants by their name. Enter the name of the predefined participant(s) to be listed.
MGC WebCommander User’s Guide 5. Select the check box next to the name of the participant to add to the conference. You can add several participants in one operation by selecting their check boxes. 6. Click OK to add the participant(s) to the conference. The Add Participants window closes and the selected participants appear in the participants list in the Meeting Director/Conference Manager window.
Chapter 5 - Monitoring an On Going Conference Defining a New Participant During an On Going Conference You can define a new participant during the monitoring of an On Going conference. The participant is automatically added to the conference. If desired, the participant can also be added to the database. To define a new participant during an On Going conference: 1. Point to the Conference Actions menu, and then click New Participant. Alternatively, click the New Participant Director toolbar.
MGC WebCommander User’s Guide For users with View Mode: Basic Permission, the Participant Dialog Page window opens. Different fields are enabled for Video and Audio Only participants. — Define the participant properties as described in Chapter 4, “Defining a New Participant from the New Meeting Window” on page 4-19.
Chapter 5 - Monitoring an On Going Conference For users with the View Mode: Administrator permission, the Participant Properties – Basic window opens. — 2. Define the participant properties as described in Chapter 4, “Defining a New Participant from the New Meeting Window” on page 4-19. For users with the View Mode: Administrator permission you can add the participant to the Participants List in the database. Select the Add this participant to the list of participants in the DB check box.
MGC WebCommander User’s Guide 3. For users with the View Mode: Administrator permission, the Advanced tab is available for defining additional parameters. If required, click the Advanced tab. The Participant Properties - Advanced window opens. 4. Define the Advanced Participant Properties as described in Chapter 4, “Defining a New Participant from the New Meeting Window” on page 419. 5. Click OK. The participant is automatically added to the participants list in the Meeting Director window.
Chapter 5 - Monitoring an On Going Conference To define a new T1-CAS participant during an On Going conference: 1. Point to the Conference Actions menu, and then click New Participant. Alternatively, click the New Participant button from the Meeting Director toolbar. For users with the View Mode - Basic (Permission Properties - General) Different fields are enabled for Video and Audio Only participants.
MGC WebCommander User’s Guide permission the Participant Dialog Page window opens. 2a. Define the participant properties as described in Chapter 4, “Defining a New Participant from the New Meeting Window” on page 4-19. For users with the View Mode - Administrator permission, the Participant Properties – Basic window opens. 2b. In the Interface Type list, select T1-CAS. T1-CAS participants are audio only participants, therefore the Audio Only check box is automatically selected and cannot be cleared.
Chapter 5 - Monitoring an On Going Conference 3. In the Connection Type list, select Dial-out. Only dial-out T1-CAS participants may be defined. Undefined dial-in T1-CAS participants may join Meeting Rooms, Meet Me Per conferences and Entry Queues by dialing the appropriate T1-CAS dial-in number allocated to these conferences. 4. If you want to add the participant to the Participants List in the database, select the Add this participant to the list of participants in the DB check box.
MGC WebCommander User’s Guide Viewing the Participant Properties You can view the basic properties of a participant. To view the participant properties: • In the Name column, click on the participant hyperlink. Alternatively, point to the arrow to the right of the participant’s name and then click Properties. Click to display Properties The Participant Dialog Page opens. The same window opens for Video and Audio Only participants. Audio Only participants are indicated by a selected Audio Only check box.
Chapter 5 - Monitoring an On Going Conference If the participant is disconnected, you may change the connection type from dial-in to dial-out. Usually, you do this to connect the participant if there are connection problems. For details on changing a dial-in participant’s name, see “Viewing the Participant Properties” on page 5-53. Modifying the Participant Properties You can change a participant’s properties who was not defined but automatically named by the system and connected to the conference.
MGC WebCommander User’s Guide The Participant Dialog Page opens. 2. Delete the name currently displayed in the Name field and enter the new participant name. 3. Click OK. The name is changed in the Name column.
Chapter 5 - Monitoring an On Going Conference Viewing and Modifying the Participant’s Properties during an On Going conference During an On Going conference you can view the Participant Properties of any participant. To view the Participant Properties: 1. Point to the participant’s arrow, and click Properties. The Participant Dialog Page window opens. 5-56 2. The Participant Dialog Page window opens displaying the participant’s parameters. 3.
MGC WebCommander User’s Guide Designating Participant as VIP You can designate participant as VIP in the Participant Properties dialog box defined during the participant’s template definition or during the conference definition. A participant or chairperson designated as VIP is displayed with a special VIP icon. The participant’s icon is changed to VIP . To designate a participant as VIP: 1. Point to the participant’s arrow, and click Properties. The Participant Dialog Page window opens. 2.
Chapter 5 - Monitoring an On Going Conference Monitoring VIP Participants during an On Going conference During an On Going conference a participant designated as VIP, appears with the VIP icon.
MGC WebCommander User’s Guide Designating a Participant as the Chairperson During an On Going IVR-enabled conference a participant can request to become the conference chairperson through one of the following methods: • Entering the appropriate DTMF code from the participant’s DTMFenbabled endpoint. • Requesting that the Operator to change his/her status to chairperson via the MGC Manager application. For more details, see the MGC Manager User’s Guide Chapter 6.
Chapter 5 - Monitoring an On Going Conference Deleting a Participant from an On Going Conference When a participant no longer needs to be part of a conference and there is no need to reconnect him/her, you can release the resources allocated to the participant (freeing them for use by other end users). You do this by deleting the participant from the conference. To delete a participant from the On Going conference: 1. Point to the arrow to the right of the participant’s name and click Delete Party.
MGC WebCommander User’s Guide Muting/Unmuting a Participant Occasionally, a conference organizer may want to exclude the audio and/or video channel of a particular participant from part of an On Going conference. A participant’s audio and/or video signals can be muted. A participant whose audio and/or video signal is muted hears and sees the other participants. However, the other participants cannot hear or see the muted participant.
Chapter 5 - Monitoring an On Going Conference To Mute/Unmute the participant’s video channel: • In the Participants list - Multimedia column, click the Video button. When the participant is muted by the operator, a red diagonal line appears on the Video button in the Multimedia column. To unmute the video channel, click this button again. Alternatively, in the Participants list, point to the participant’s arrow and click Mute Video or Unmute Video.
MGC WebCommander User’s Guide Controlling the Participant’s Broadcasting and Listening Volume The Broadcasting and Listening volume of the participant’s can be changed during an On Going conference. You can modify the volume of the audio transmitted from the participant’s endpoint to the conference (Broadcasting Volume) and from the conference to the participant’s endpoint (Listening Volume). The scale is between 1 to 10, where 1 is the weakest and 10 is the strongest.
Chapter 5 - Monitoring an On Going Conference Locking and Unlocking a Conference for Dial-in Participants You can lock or unlock an On Going conference to dial-in participants. The Lock/Unlock option is dynamic and can be applied any time before or during the conference.
MGC WebCommander User’s Guide To unlock a conference: • Point to the Conference Actions menu, and then click Unlock. Alternatively, unlock the conference by clicking the Lock button on the toolbar. The icon in the toolbar changes to an unlocked state.
Chapter 5 - Monitoring an On Going Conference Adding or Viewing the Conference’s Additional Information During an On Going Conference You can add or modify the conference Billing code, the Conference General Information as it appears in the User Defined fields and Remarks. Remarks and notes added during an On Going conference can be read by operators displaying the conference properties. In addition, remarks can also be added from the MGC Manager application.
MGC WebCommander User’s Guide The Conference Additional Information window opens. Type a new remark in the Remarks field Displays remarks previously entered by users or MGC Manager Operators with access to the conference are displayed.
Chapter 5 - Monitoring an On Going Conference Table 5-11: Conference Additional Information Properties 5-68 Option Description Conference User Defined 1-3 There are 3 User Defined fields that enable you to enter general information for the conference, such as the company name, the contact person name, the contact person’s E-mail or telephone number, or any required information.
MGC WebCommander User’s Guide Changing the Conference Entry Password and Web/ Chairperson Password During an On Going Conference You can change the Conference Entry Password and the Web/Chairperson Password during an On Going conference. This is useful for adding extra security to a conference whose password may have been compromised or for disallowing additional participants to join a conference. To change the Conf. Entry Password or Web/Chairperson Password: 1.
Chapter 5 - Monitoring an On Going Conference 2. Type a new password (digits only), and then click OK. These passwords also may be modified from the endpoint using DTMF codes. Changing the Duration of a Conference It is often necessary to manually extend the duration of a conference or terminate a conference before its scheduled completion time.
MGC WebCommander User’s Guide The End Time window opens. 2. Set the new time the conference should end using a 24-hour format; select the new hour and minutes. You can end the conference before its predefined time, or you can extend it. The maximum conference duration allowed is 99 hours and 59 minutes. If you try to select a a duration that exceeds 100 hours you get an error message.
Chapter 5 - Monitoring an On Going Conference To extend the conference duration: 1. Point to the Conference Actions menu, and then click Extend Conference Time. Alternatively, in the Meeting Director toolbar, click the Extend Conference Time icon. The Extend Time window opens. 5-72 2. Select the number of minutes by which the conference duration should be extended. For example, if you select 00:15, the conference duration will be extended by 15 minutes.
MGC WebCommander User’s Guide Terminating a Conference If a conference ends before its scheduled end time, you can manually terminate it. To terminate a conference: 1. Point to the Conference Actions menu, and then click Terminate. Alternatively, in the Meeting Director toolbar, click the Terminate icon. A confirmation dialog box opens. 2. Click OK to confirm or Cancel to abort this operation.
Chapter 5 - Monitoring an On Going Conference 3. If you click OK, the following dialog box opens. 4. Click OK to exit to the Meeting Director window. Selecting the Video Layout The MGC WebCommander enables you to select a different video layout during Continuous Presence conferences. You can select the video layout for the conference or for specific participants. Selecting the Conference Layout Chairpersons in Click&View-enabled conferences can change the conference video layout using DTMF codes.
MGC WebCommander User’s Guide 2. Point to the icon with the number of video windows to be displayed on the screen. A pop-up menu appears, listing the available layouts for the selected number of windows. On the layouts menu, click the icon of the desired layout arrangement. All participants who are viewing the conference layout see the newly selected layout.
Chapter 5 - Monitoring an On Going Conference Table 5-12: Video layout options Number of Video Windows Available Layouts 1 Classic Mode Quad Views mode 2 Classic mode Quad Views mode Software mode 3 Classic mode Note: This window is only available in CP Classic mode.
MGC WebCommander User’s Guide Table 5-12: Video layout options Number of Video Windows Available Layouts 5+ Classic mode Quad Views mode 10+ Quad Views mode Note: This window is only available in the Quad Views mode. In a Classic Continuous Presence conference, the maximum number of windows is nine. If there are 10 or more participants, voice activated switching may occur.
Chapter 5 - Monitoring an On Going Conference To enable the Auto Layout mode: • In the Video Layout pane, click the Auto Layout button. When you select Auto Layout all other layout formats are disabled. To select a specific layout for the conference you have first to cancel the Auto Layout mode.
MGC WebCommander User’s Guide • • Software CP conferences cannot be set to Auto Layout. • Auto Layout can be used with “Same Layout” and Conference On Port (COP). In this mode, the system selects the layout as if one additional participant was added to the conference to show the self view of the speaker. For example, if the there are five participants in the conference in a standard CP conference, the system will show only four windows as the speaker does not see himself/herself.
Chapter 5 - Monitoring an On Going Conference 2. Select the Conference radio button to have the participant view the Conference layout. Select the Personal radio button to have the participant view his/her Personal layout. Select the Conference or Personal radio button Select the participant’s name Select a new layout for the participant 3.
MGC WebCommander User’s Guide Video Forcing You can select the participant to appear in each of the video layout windows. Video forcing can be performed at the conference level or at the participant level. Video forcing at the conference level applies to all the conference participants but it may be modified for individual participants. Video forcing at the participant level applies only to the participant’s whose video layout properties are being modified.
Chapter 5 - Monitoring an On Going Conference Video Forcing at the Conference Level Video forcing is done interactively by dragging and dropping the participant icon onto the desired video window in the Video Layout pane. To video force: 1. In the Participants list, click the participant’s icon and drag it to the desired video window in the Video Layout pane. The selected window is highlighted. 2. Drop the participant’s icon on the window.
MGC WebCommander User’s Guide To cancel the video forcing: • Click the rotated pin. The text box is reset to Auto, indicating that automatic switching is activated. To set a window to appear as a black screen: • Drag and drop the Black Screen icon from the Meeting Director toolbar to the desired window.
Chapter 5 - Monitoring an On Going Conference Video Forcing at the Participant Level For each conference participant you can select the participants to be viewed in each of the video layout window assigned to them. To force a participant’s layout: 1. In the Viewed by list, select the participants name. 2. Select the Personal radio button to have the participant view his/her Personal layout. 3. If desired, select a new layout for the participant by selecting the desired layout.
MGC WebCommander User’s Guide 6. To cancel the video forcing in a desired window, click the participant’s pin. Select the pin to unforce the participant Video Forcing at the Conference level overrides the video forcing at the participant level.
Chapter 5 - Monitoring an On Going Conference Endpoint’s Visual Conference Indications Visual Indications (text and icons) can be displayed on the participant’s endpoint, either in addition to or instead of audio messages. The visual indications are displayed on the top of the endpoint’s screen and the text is displayed on a contrasting background, as shown in Table 5-13.
MGC WebCommander User’s Guide The display of the visual indications and voice messages can be configured and set in the system.cfg. For a detailed description see the MGC Manager Release Notes, version 8.0. The visual indications require Video+ and Audio+ cards in the MCU. Text messages are available only in English. Enabling Visual Indications Roll Call settings for the audio and voice indications apply to the visual indications.
Chapter 5 - Monitoring an On Going Conference Visual Effects Visual Effects are available only for Continuous Presence conferences running on the Video+ card. Visual Effects allow you to modify the appearance of the background and borders of the video images sent to endpoints in a Continuous Presence conferences.
MGC WebCommander User’s Guide The Set Visual Effects dialog box opens. Click the arrow next to the Background color box to select the Background color Select the check box and click the arrow next to the Layout Border color box to select the Layout Border color Select the check box and click the arrow next to the Speaker Notation color box to select the Speaker Notation color To modify the Background color: 2. Click the arrow next to the Background color box. The Color dialog box opens. 3.
Chapter 5 - Monitoring an On Going Conference 6. To modify the border colors, click the arrow next to the Layout Border color box. The Color dialog box opens. 7. Select a color for the Layout Border. For details, see “Background Color” above. 8. Click OK. The selected color is displayed in the Layout Border color box in the Set Visual Effects dialog box. To modify the Speaker Indication color: 9. To enable the display of the speakers indication, select the Speaker Notation check box. 10.
MGC WebCommander User’s Guide Using Chat Messaging Conference moderators can chat with one another during a meeting using text messaging. User’s are required to login into the WebCommander using Moderator Permissions. There are two ways to chat: • Public • Private By default, “Public” chat is when no moderator is selected and text messages are displayed to all conference moderators. Selecting one or several users in the Conference Managers pane enables “Private” chat.
Chapter 5 - Monitoring an On Going Conference 2. Press the Clear button to erase all previously typed messages. Moderator selection* Chat board Message box Clear Messages button New messages appear first in the Chat board and include the time (local) the message was posted.
MGC WebCommander User’s Guide Enabling the Chat option: “Chat” can only be enabled/disabled in the MGC Web Server Manager Permission Properties - Setting2 tab, by selecting the Moderators Chat check box.
Chapter 5 - Monitoring an On Going Conference Controlling the Lecture Mode The Lecture mode includes several lecturing options which can be enabled or disabled during an On Going conference. If the Lecture Mode is enabled for this conference during the conference definitions, the conference switches to the Lecture Mode as soon as the lecturer connects to the conference. If Lecture Mode was not enabled, you can still enable and disable it during the On Going conference.
MGC WebCommander User’s Guide • During an On Going conference set to Presentation Mode that is running on the standard Video card, asymmetric conference layouts are blocked and unavailable for selection. • When a conference set to both Auto Layout and Presentation Mode is run on the Standard Video card, the definition of the layouts selected for Auto Layout changes. For more details, see MGC Manager Release Notes, the Auto Layout section.
Chapter 5 - Monitoring an On Going Conference The Lecture mode window opens. 2. In the drop-down box, select any of the following modes: — Lecture Mode Presentation Mode — None (when selected disables the mode) — 5-96 3. To enable the automatic switching between participants on the Lecturer monitor, select the Timer check box to enable/disable the timed switching. A check mark indicates that the Timer is enabled. 4.
MGC WebCommander User’s Guide During Lecture Mode or Presentation Mode, the Lecture Mode button in the toolbar is pressed. In Lecture Mode the participant selected as the lecturer appears with the Lecturer icon. Indicates the participant is the Lecturer The Lecture Mode button is pressed, indicating that either Lecture Mode or Presentation Mode is enabled for the conference To disable the Lecture Mode or Presentation Mode: In the Lecture Mode dialog box, in the Lecture Mode list, select None.
Chapter 5 - Monitoring an On Going Conference Blocking/Unblocking the Audio Transmission The Audio block feature enables the WebCommander user to block the audio transmission from the conference to the participant’s endpoint, preventing this participant from hearing any audio. Blocking the audio sent to the endpoint does not mute the endpoint’s audio and the other conference participants can still hear the participant.
MGC WebCommander User’s Guide Exclusive Speaker One participant can be designated as the conference lecturer/speaker, while all the other participants are muted so they do not interrupt the lecture. When designating a participant as Exclusive Speaker, the system automatically mutes all other participants.
Chapter 5 - Monitoring an On Going Conference 2. From the Exclusive Speaker list, select the name of the participant to be the conference exclusive speaker. 3. Click OK. The participant is set as an Exclusive Speaker and all other participants are muted. An icon indicating that the participant is an exclusive speaker appears in the Audio column in the list of conference participants. The Muted by MCU icon is displayed in the Audio column of all other participants.
MGC WebCommander User’s Guide Placing the Conference On Hold An On Going conference can be placed on hold. When a conference is on hold, all participants hear background music. A conference can be placed on hold and released during an On Going conference. To place a conference On Hold: • Point to the Conference Actions menu, and then click Hold.
Chapter 5 - Monitoring an On Going Conference Managing a Q&A Session The Q&A session organizes participant's questions or comments during an On Going conference. When a participant wants to ask a question or comment on the subject being discussed, the participant presses the appropriate DTMF code on the touchtone telephone. (The DTMF code is defined in the IVR Message Services (created in the MGC Manager application).
MGC WebCommander User’s Guide Viewing the Q&A List The conference moderator can see who is currently asking a question, who is in the queue to ask a question, the order of the participants in the queue, what number a participant is in the queue, and how much time a participant has been in the queue waiting to ask a question.
Chapter 5 - Monitoring an On Going Conference on the Q&A toolbar, click: — • Move Participant to First Position in Q&A or button — Move Participant to Last Position in Q&A button Alternatively, change the position of a participant in the Q&A queue by right-clicking the Participant icon, clicking Q&A Management, and then clicking the position to which the participant should move.
MGC WebCommander User’s Guide Letting the participant ask a question: • Point to the Conference Actions menu, and then click Next Questioner. Alternatively, click the Next questioner button on the toolbar: The first participant in the queue can now ask his/her question. Clearing all participants from the Q&A queue: Point to the Conference Actions menu, and then click the Clear Q&A button on the toolbar: • The Question-and-Answer session is terminated.
Chapter 5 - Monitoring an On Going Conference Managing a Voting/Polling Session A voting session allows participants to vote on a set of choices presented to them by the conference chairperson or system operator. This feature is available only in IVR-enabled conferences. To vote, the participant requires access to a DTMF-enabled phone or endpoint. A voting session is comprised of up to 10 choices for one item/subject. Each choice is assigned a digit (between 0 to 9) and a title describing the option.
MGC WebCommander User’s Guide Alternatively, click the Voting button on the toolbar: The Voting window opens. Voting Settings area Voting Results area The Voting window is divided into two main sections: Voting Settings: where the voting session parameters, such as the voting subject and choices, are defined, and whether the voting is anonymous. Voting Results: where the system displays the voting results and updates them as the voting session progresses.
Chapter 5 - Monitoring an On Going Conference Table 5-14: Voting Settings pane Field Description Choices (0-9) The digits (0 to 9) represent the digit that should be pressed on the telephone keypad. These digits cannot be selected or modified. Enter a descriptive text for each of the choices to be selected during the voting session. For example, for digit 0 enter the first choice, for digit 1 enter the second choice, etc. Anonymous Vote Select this check box to conduct an anonymous voting session.
MGC WebCommander User’s Guide Table 5-15: Voting results pane Field Description Show Results as a percentage with reference to Select this check box to display the results in percentage. If checked, select one of the following options: Voters Only - displays the percentage of participants that have voted for each choice out of the total number of voters. All Participants - displays the percentage of participants that have voted for each of choice out of the total number of connected participants.
Chapter 5 - Monitoring an On Going Conference Sending the Voting Results Via E-mail Voting results can be sent by the conference administrator, via E-mail, to conference participants. To send voting results by E-mail: 1. In the Voting window, click the Send E-mail button. The Send E-mail window opens with the voting results. 5-110 2. Additional participants can be added to receive the E-mail, and the text of the E-mail can be modified. 3. Click Send to send the E-mail message.
MGC WebCommander User’s Guide Mute “Meet Me” Parties This feature is available in Audio Only conferences. It is not available in Video conferences. A conference can be set to mute all “Meet Me” (undefined dial-in) participants. “Meet Me” participants connect to a conference by dialing a predefined conference number or the Entry Queue number. They are usually 'undefined' participants, taking part in a “Meet Me Per Conference” conference or Meeting Room.
Chapter 5 - Monitoring an On Going Conference Participant/Chairperson Operations via DTMF Codes During an On Going conference the chairperson and participants can perform various operations using the touch-tone signals (DTMF codes). • Participants can perform various operations using DTMF codes only if an IVR Service is assigned to the conference. • The DTMF codes and the permission to use them can be modified for individual IVR Services.
MGC WebCommander User’s Guide Table 5-16: Operations performed during a conference using DTMF codes DTMF Code Permission Mute all except me - To mute all participants except yourself, press: star, five. Cancel Mute all except me - To cancel mute settings of all participants except yourself, press: pound, five. *5 Chairperson #5 Chairperson Change Password - To change your password, press: star, seven, seven.
Chapter 5 - Monitoring an On Going Conference Table 5-16: Operations performed during a conference using DTMF codes DTMF Code Permission Cancel all questions - To cancel all questions, press: star, two, four. *24 Chairperson Dial out to Invitee - To dial out to invitee, press: star, four. *4 Chairperson Admit invitee and continue dial-out - To admit an invitee and continue dial-out press: star, one.
MGC WebCommander User’s Guide Table 5-16: Operations performed during a conference using DTMF codes DTMF Code Permission Start Click & View - To start the Click & View application, press: star, star. ** Everyone Change to Chairperson - To change the status of a participant to Chairperson, press: star, seven, eight. *78 Everyone Increase my listening volume - To increase your volume, press: star, nine. Decrease my listening volume - To decrease your volume, press: pound, nine.
Chapter 5 - Monitoring an On Going Conference Request DTMF Help Menu A participant in an On Going conference can request a playback of the list of all available operation and their assigned DTMF codes that can be performed during an On Going conference. The IVR Message Service can be configured to play the list of operations and their respective DTMF Codes to participants requesting it.
MGC WebCommander User’s Guide Dialing out to Invite Participants to Join the Conference In an Invite session, the Chairperson in a conference can dial out to a number and invite the called person to participate in the conference. Using this option, the Operator is moved to a side area (a sub-conference), where a private conversation may be held. To dial out to an individual, press *4 on your touch-tone telephone. You are moved to a side area and a dialing tone is heard.
Chapter 5 - Monitoring an On Going Conference Changing the Conference Password During an On Going conference the conference password or the chairperson password can be modified by the chairperson or participant (depending on the permission configuration) using DTMF codes. When the chairperson enters the DTMF code that activates the password modification process, a voice message is played, instructing the chairperson to select wether to modify the conference password or chairperson password.
MGC WebCommander User’s Guide If the chairperson/participant exits prior to password confirmation the password is not updated.
Chapter 5 - Monitoring an On Going Conference Securing the Conference The Secure Mode locks the conference and denies outside participants, including operators, from joining the conference, monitoring and controlling the conference in any way. However, the Operator or the conference chairperson can terminate the conference even when the conference is in a “secure” mode.
MGC WebCommander User’s Guide Roll Call If the Roll Call option is enabled in the in the IVR Service assigned to the On Going conference, using the appropriate DTMF code, the chairperson can request the system to play the names of all connected conference participants at the beginning of the conference, or at any time during the conference.
Chapter 5 - Monitoring an On Going Conference Table 5-18: Roll Call DTMF options Operation Default DTMF Code Description Roll Call Review Names *33 Entering *33 on the DTMF input device activates a Roll Call and the system plays the recorded names of the participants connected to the conference, one after the other, in the order in which they entered the conference. Roll Call Stop Review Names #33 Entering #33 on the DTMF input device ends the Roll Call playback.
6 Reservation Calendar The Reservation Calendar allows you to view the scheduled conferences for the groups to which you have access rights. If you have the appropriate Permission, you can view and/or modify the reservation properties before the conference’s scheduled start time. The Reservation Calendar includes all the conference reservations that you have scheduled. It can also include reservations scheduled by other users using templates assigned to groups to which you have access rights.
Chapter 6 - Reservation Calendar Reservation Calendar is available to user of WebCommander Professional and WebCommander Meeting Scheduler with the appropriate Permission. The Reservation Calendar is automatically accessed when scheduling a reservation from the New Meeting window. The Reservation Calendar window opens in the last view displayed Monthly, Weekly or Daily. The first time a user opens the WebCommander site, the Monthly view is displayed.
MGC WebCommander User’s Guide Viewing the Reservation Properties Reservation Properties enables the viewing of a conference’s properties scheduled to start at a specific date and time. Based on your access rights defined in the Web Server Manager Permission Properties you can view the Reservation in two ways: • Basic permission (User) • Administrator You can change the view in the Web Server Manager if you have the Administrator’s permission.
Chapter 6 - Reservation Calendar For users with the View Mode - Basic permission, the New Meeting window opens. The Template and Template Group are displayed Saves changes and closes the Meeting screen Deletes the Reservation For users with the View Mode - Administrator permission, the Reservation Properties window opens.
MGC WebCommander User’s Guide The reservation properties are the same as those described in the Conference template definition. For details, see Chapter 9 (Partial View) and Chapter 10 (Full View). Adding Participants to the Conference Reservation Users with the View Mode - Basic permission can add participants by selecting participants from the Participants Lists or by clicking the New Participant button.
Chapter 6 - Reservation Calendar Sending an e-mail after you change the Properties of an Existing Reservation: 1. Access the WebCommander and click Calendar. The Reservation Calendar window opens. 2. Double-click any existing reservation link. You may be prompted to enter the conference web/chairperson password. The Conference Reservation window opens. 3. 6-6 Click the Send E-mail link.
MGC WebCommander User’s Guide a. For users with the View mode: Basic permission, click the Send Email button. 4. When you do not select the Send E-mail link/button, when a change has is made, the system prompts the organizer if he/she requires the sending of an E-mail. 5. Click OK, to send the E-mail. When you click Cancel, conference participants do not receive the e-mail.
Chapter 6 - Reservation Calendar 6-8 6. The Send E-mail dialog box opens. 7. Enter required details in the E-mail and click Send. The E-mail is sent to conference participants.
MGC WebCommander User’s Guide Viewing the Properties of a Protected Reservation If you have administrator permission to view all reservations in the calendar, you can see reservations scheduled by other users using templates assigned to Groups to which you have access rights. These conferences are displayed with a “key” icon in the calendar and are reservations with limited access. You must enter the appropriate password to view the properties of these reservations.
Chapter 6 - Reservation Calendar Viewing a Specific Conference Reservation Reservations that are assigned to Groups to which you do not have access rights do not appear in the calendar. However, you can view a reservation by entering the reservation name and password. To view a specific conference reservation: 1. In the Reservation Calendar window, click the More Reservations link. A dialog box opens. 2. 6-10 Enter the Conference Name and Web/Chairperson Password, and click OK.
MGC WebCommander User’s Guide Additional Calendar Views You can display the reservation calendar in monthly, weekly or daily views. To change the view of the reservation calendar: • In the Reservation Calendar window click the Monthly, Weekly or Daily button.
Chapter 6 - Reservation Calendar Customizing Background View Colors The background color as well as other colors in the calender can be modified using the MGC Web Configuration Tool, which is installed with the MGC Web Server Manager on the network server. For more information, refer to the MGC WebCommander Web Manager Installation and Configuration Guide, Chapter 7. Week Start Day You can select the displayed week start day of the calendar; either Sunday or Monday. To select the week start day: 1.
7 Conference Types The MGC WebCommander provides various methods to set up and schedule conferences. The following Scheduling Methods are available: • New Meeting/On Going Conferences • Reservation Templates • On demand conferences - Meeting Rooms and Ad-hoc enabled Entry Queues The Ad Hoc enabled Entry Queue can only be defined in the MGC Manager application but can be used with the WebCommander application. After the scheduling method is determined, you select the conference type.
MGC WebCommander User’s Guide Conference Scheduling Methods The system supports both scheduled and on-demand conferences. Reservation Templates containing conference parameters can be used to schedule conferences saving the need to define conferences for each time a new conference with the same parameters is defined. Different templates can be defined for different conference settings.
Chapter 7 - Conference Types On-demand Conferences (Reservation-less Conferencing) Reservation-less conferencing enables participants to immediately start and connect to an On Going conference from their endpoint, with no advanced scheduling. The MGC Manager offers two methods for Reservation-less conferencing: • Ad Hoc Conferencing • Meeting Rooms Ad Hoc Conferencing In Ad Hoc conferencing, the participant connects to an Ad Hoc-enabled Entry Queue.
MGC WebCommander User’s Guide Conference Entry Password and Chairperson Password (when applicable), billing code and Conference general information (corresponding to the User Defined 1 field in the Profile properties). In addition each user is assigned a PIN code, and his/her VIP status may be defined.
Chapter 7 - Conference Types Conference Types Conferences may be defined as one of the following types: • Standard - is a conference that includes all the audio and video parameters. It is scheduled once, and when the conference ends, it is deleted from the MCU. You can schedule a recurring reservation with the same parameters for each of the reservation in the series.
MGC WebCommander User’s Guide Entry Queue An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned. A different Entry Queue may be defined for Video and for Audio Only participants, or the same Video Entry Queue may be used by all participants provided that the audio algorithm is set to G.711 (telephone standard).
Chapter 7 - Conference Types Participant Roles Conference participants can have different functions: a standard participant, a chairperson, or an operator. • Standard participant - takes part in the conference, performing operations via the telephone using the touch-tone signals (DTMF codes). Participants can control their broadcasting and listening volume, mute or unmute their line, request operator’s assistance, invite new participants to the conference, vote and ask questions.
MGC WebCommander User’s Guide Participant Connection to the Conference Conference participants can call the conference (dial-in) or can be called by the system (dial-out) at the conference start or during the On Going conference. The method in which participants connect to the conference influences the definition of the conference and the required caller information. A conference can include only dial-in participants, only dial-out participants or both dial-in and dial-out participants.
Chapter 7 - Conference Types Conference Access for Dial-in Participants A conference can be accessed by dial-in participants via Entry Queue, conference IVR queue or directly. Conference IVR Interactive Voice Response (IVR) is an application that allows callers to communicate with the conferencing system over the DTMF input device such as telephone (audio participants) or the endpoint’s remote control (video).
MGC WebCommander User’s Guide Entry Queue Access When the Entry Queue Access option is designated for an Audio Only or Video conference, all the participants connecting to that conference follow a two-stage process: 1. First they connect to an Entry Queue, where they are routed to their conference in one of two ways: — According to the Numeric ID (NID) or the conference/chairperson password they enter or Wait for the Operator’s assistance.
Chapter 7 - Conference Types In addition, an IVR Service may be assigned to the conferences accessed from the Entry Queue.
MGC WebCommander User’s Guide Conference1 Numeric ID: 1234 Password: 34567 Chairperson: 89900 MCU 92 51 IP Endpoint 22 2 9251222 ISDN/PSTN Endpoint 9 ISDN/PSTN Endpoint 12 25 Network 22 IP Network Service Prefix - 925 Numeric ID: 1222 Conference2 Numeric ID: 1300 Password: 71356 Figure 7-2: Conference Access via Entry Queue using the Conference Password and Conference IVR As shown in Figure 7-2, one or several dial-in numbers are allocated to an Entry Queue.
Chapter 7 - Conference Types Entry Queue Access can be defined for: • A Standard conference with or without IVR service • A Meeting Room with or without IVR service Video conferences that are accessed from an Entry Queue must have the same video, audio algorithm and line rate properties as defined for the Entry Queue used for accessing these conferences.
MGC WebCommander User’s Guide queue where they are requested to enter the conference password and other information using the telephone touch-tone keypads. The callers are admitted to the conference when they have keyed in the appropriate conference password and/or chairperson password.
Chapter 7 - Conference Types The Meet Me Per Conference is the basis for Meeting Rooms definition. MCU 92 Conference1 Numeric ID: 1222 Dial-in number: 9251222 2 51 IP Endpoint 22 9251222 ISDN/PSTN Endpoint ISDN/PSTN Endpoint 2 51 92 Network 23 IP Network Service Prefix - 925 Conference2 Numeric ID: 1223 Dial-in number: 9251223 Figure 7-4: Direct Conference Access In Figure 7-4, the dial-in number assigned to conference1 is 9251222 and the dial-in number assigned to conference2 is 9251223.
MGC WebCommander User’s Guide Dial-out Participants Access In video conferences or unattended Audio Only conferences with no IVR service assigned to them, a dial-out participant is connected directly to the conference without going through an Entry Queue or an IVR Queue.
Chapter 7 - Conference Types Operator Assisted Conference An Operator Assisted conference is a service designed usually for large conferences that require the personal touch. In many attended conferences, the name and the telephone numbers of each dial-out participant are given to the operator at the time the reservation is made.
MGC WebCommander User’s Guide Greet and Guide conference (Welcome Queue) Greet and Guide Video conferences (with an AV Message Service assigned to them) can either run unattended, or may be managed by an Operator. However, because no IVR Service is available, the participants or the meeting organizer cannot control the conference from their endpoint. For a detailed description, see the MGC Manager User’s Guide Volume II, Chapter 3.
Chapter 7 - Conference Types Conference Media Settings Conferences are based on the two Media categories: Audio Only and Video and Audio. Table 7-1 details the different conference options available.
MGC WebCommander User’s Guide Table 7-1: Conference Type Options Media Conf Type Network Video Session Notes Video Standard and Meeting Room All (ISDN, ATM, IP, MPI) • Video Switching • Transcoding • Continuous Presence T1-CAS participants are only supported in Audio Only conferences depending on the MCU configuration — Classic — Quad Views IP only • Video Switching • Transcoding • Continuous Presence Software CP is available for IP only conferences — Classic — Quad Views — Software
Chapter 7 - Conference Types Audio Only Conference Types In an Audio Only conference, the participant can connect to the conference using different network connections: PSTN lines, cellular phones, VoIP, or via T1-CAS lines. These conferences allow the use of VoicePlus capabilities.
MGC WebCommander User’s Guide Video Conference Types Video Conferences can include both video and audio only participants. In a video conference, the participant can connect to the conference using different network connections: ISDN, H.323, ATM, MPI (serial connection) and T1-CAS (if the MCU is configured to accept T1-CAS participants in video conferences). One conference is defined for all the interface types.
Chapter 7 - Conference Types • Continuous Presence (CP) - A conference in which several participants can be viewed simultaneously. In this type of session, each connected endpoint uses its own highest video, audio and data capabilities. This option also enables special video layouts to be selected for viewing the conference participants. The following video layout options are available: Classic, Quad Views and Software.
MGC WebCommander User’s Guide The Highest Common mechanism is enabled in the Conference Properties Settings dialog box by setting the Video Protocol option to Auto. The other video parameters that are part of the Highest Common mechanism (Video Frame Rate, Video Format and Annexes) are automatically set to Auto The Highest Common mechanism in Video Switching conferences supports: • Video Protocol (including H.263 and H.264) • Video Format • Frame Rate • H.
Chapter 7 - Conference Types For example, in a conference defined with a line rate of 768 Kbps, a participant with a line rate of 128 Kbps connects as Secondary (audio only) Participants attempting to connect at rates below the set minimum threshold are connected as Secondary in order to maintain the video quality of the conference. Table 7-1 lists the required minimum line rates that participants may use to connect to a Conference On Port.
MGC WebCommander User’s Guide In Lecture mode, while the lecturer is speaking, the system automatically switches between participants in predefined time intervals, showing them sequentially in the lecturer’s video window. Lecture Mode is set in the conference level only. The following features are available in Lecture Mode: • Selection of the conference lecturer • Available in Video Switching, Transcoding and Continuous Presence except for those asymmetrical video layouts (i.e.
Chapter 7 - Conference Types For more details regarding H.243 and MIH Cascading conferencing, see the MGC Manager User’s Guide Volume II, Chapter 4. H.243 Chair Control Chair Control enables an endpoint to control the conference and other conference participants. The endpoint that has control over the conference (the chairperson) can perform the following operations: • Disconnect participants • Video Force – select the endpoint to be seen by the other participants. Only one participant can be selected.
MGC WebCommander User’s Guide The LSD channel is allocated from the video channel bandwidth, resulting in a lower line rate for the conference. In a Video Switching conference, if an endpoint does not support LSD and cannot open the LSD channel, the participant connects as audio only (Secondary). In Continuous Presence and Transcoding conferences, endpoints that do not support LSD remain connected in their initial line rate. The Far End Camera Control protocol H.
Chapter 7 - Conference Types the data token is invoked by an operator connected to the slave MCU, the slave MCU checks if another participant possesses the data token. If yes, the request is rejected. If no, the request is transferred to the Master MCU, which opens the FECC/LSD channel of all the participants in the Master conference.
MGC WebCommander User’s Guide T.120 Conferences The MGC WebCommander enables you to define T.120 conferences. The T.120 is a standard that contains a series of protocols and specifications describing application sharing in multi-point data communication. The following options may be available, depending on the participant equipment and software: • Application sharing, allowing two or more conference participants to work on the same document/application even if only one participant has the application.
Chapter 7 - Conference Types H.239/People+Content (H.239/P+C) Options H.239 and People+Content are very similar in function, but differ in the type of signaling used for each protocol. People+Content is the Polycom proprietary protocol while H.239 is the industry standard. When an endpoint can support both H.239 and People+Content protocols, H.239 is selected as the preferred communications protocol. In the Reservation Template Settings - Dual Stream mode drop down box, three H.239 People+Content (H.
MGC WebCommander User’s Guide • 4CIF • Encryption • FECC (H.320 and H.323) • The H.239 standard is enabled/disabled in the system.cfg file. For For more information see the MGC Manager documentation • The H.239 protocol is not supported by the SIP standard Limitations • In Continuous Presence conferences - Software and Quad View modes are disabled • H.239 is not supported in: — ISDN (H.320) calls — H.
Chapter 7 - Conference Types ISDN IP Figure 7-5: Possible configuration using Visual Concert PC In order to use the Visual Concert feature the following conditions must be met: • In the WebCommander - Conference template Properties (Dual Stream Mode), the Visual Concert PC option is selected for the conference. • Polycom Visual Concert application is installed in the source computer and is configured correctly.
MGC WebCommander User’s Guide Polycom Visual Concert FX The Visual Concert FX (VCFX) feature enables you to view simultaneous live video and content (data) presentation using high resolution graphics. It is available with ViewStation FX endpoints. VCFX transmits the video stream in H.263 format and in a high frame rate (CIF 30 FPS). The data video stream is transmitted in a higher resolution SXGA (1280 x 1024 pixels) and lower frame rate (CIF 15 FPS).
Chapter 7 - Conference Types Duo Video Duo Video supports two simultaneous ISDN conferences - a regular video conference, and content conference. A Tandberg DuoVideo capable endpoint accommodates two calls, one for the participant conference and the second for a demo/presentation on a second monitor. Using Duo Video, participants at the remote site can simultaneously watch the presenter on one screen and view a live presentation on an adjoining screen.
MGC WebCommander User’s Guide Table 7-3: Media options by conference type (Continued) Media Conf Type Network Session Type Notes Video Standard and Meeting Room All (ISDN, ATM T1-CAS, IP, MPI) • Video T1-CAS supports Audio Only conferences only.
Chapter 7 - Conference Types Table 7-4 lists the currently available conference types and functionalities as applicable to specific MCU configurations. Table 7-4: Conference types according to MCU configuration MCU Configuration Available Conference Types Functionality • Audio+ • Net-2/4/8 ISDN Audio Only • Enables Standard/Meeting Rooms/Meet Me Per Conference Audio Only conferences • IVR enabled features (VoicePlus capabilities) • Entry Queues • Enables VoIP participants (if an H.
MGC WebCommander User’s Guide Table 7-4: Conference types according to MCU configuration (Continued) MCU Configuration Available Conference Types • Audio+ • Audio (optional) Audio Only Video and Audio Video+ • Net-2/4/8 • H.
Chapter 7 - Conference Types Based on connection and access methods, the following conference types are available for Video conferences using the Standard Audio card: • Standard - No Meet Me Per Conference, No IVR Service or Entry Queue Access • Standard - with Meet-Me per Conference • Standard - Greet and Guide (Attended) conference • Meeting Room • Operator conference All the conference types available with the Standard Audio card are also available with the Audio+ card.
MGC WebCommander User’s Guide 7-40
8 Meeting Rooms List A Meeting Room is a reservation set to Meet Me Per Conference, without resource allocation. The reservation is saved in the MCU memory and is inactive and remains inactive for an unlimited time, until the first participant connects to it. Other participants may join the conference by dialing in. Meeting Rooms may be defined in the MGC Manager application and the MGC WebCommander application.
Chapter 8 - Meeting Rooms List An IVR-enabled Meeting Room can be configured to start only when the chairperson connects to the Meeting Room. In such a case, participants connecting to the Meeting Room prior to the chairperson connection are placed on hold and hear background music (when available) and see the Welcome video slide (in video Meeting Rooms). If the chairperson does not connect in a predefined time period the conference is automatically terminated.
MGC WebCommander User’s Guide Viewing the Meeting Rooms List You can view the Meeting Rooms list only if you have the appropriate permission and the appropriate software product (Professional or Meeting Scheduler). To view the list of currently defined Meeting Rooms: • In the Main Menu pane, click the Meeting Rooms link. The Meeting Rooms window opens.
Chapter 8 - Meeting Rooms List Table 8-1 lists the icons used to describe the various Meeting Room types and their status. Table 8-1: Meeting Room Types and Icons Icon Description Meeting Rooms - A category in the MCU tree that lists the Meeting Rooms defined in the system. (green) Active Meeting Room - Video A video Meeting Room that was activated when the first participants or chairperson connected to it.
MGC WebCommander User’s Guide Viewing the Properties of a Meeting Room To view the properties of a Meeting Room: 1. Click the Meeting Room link. The Meeting Room Properties window opens. If you have clicked a Meeting Room with a “key” icon, the following window opens: 2. Enter the Meeting Room Name and Password, and then click OK. The Meeting Room Properties window opens, displaying the properties according to the selected media.
Chapter 8 - Meeting Rooms List Figure 8-2: Audio Only Meeting Room Properties For more details on conference’s, see Chapter 7, Conference Types. Viewing the Properties of a Specific Meeting Room You can view Meeting Rooms that are not assigned to your group, as long as you know the Meeting Room name and password. To view the properties of a specific Meeting Room: 1. 8-6 In the Meeting Room window, click the More Meeting Rooms button.
MGC WebCommander User’s Guide The following window opens. 2. In the Conference Name field, enter the Meeting Room name. 3. In the Web/Chairperson Password field, enter the password assigned to the Meeting Room during its definition. 4. Click OK. The Meeting Room Properties (Audio Only or Video) window opens. For more information on conference properties, see “Defining a New Video Conference” on page 10-4.
Chapter 8 - Meeting Rooms List 8-8
9 Conference Templates – Partial View Mode The user permission Partial View mode simplifies the process of defining a new Conference template by displaying only a limited number of fields to be defined. All the other parameters are taken from the active set of Reservation Defaults defined in the database. The administrator defines which users see Partial View mode in the MGC Web Server Manager.
Chapter 9 - Conference Templates – Partial View Mode Defining a New Video Conference Template The following section details defining a new Conference template for a video conference. You must have the appropriate permissions to define a new conference template. If you do not have permissions, the Reservation Templates link does not appear in WebCommander. To define a new video conference template: 1. 9-2 In the Main Menu pane, click the Reservation Templates link.
MGC WebCommander User’s Guide The Conference Templates window opens. List of Conference templates assigned to selected Group Selected Group in database Conference Template actions Menu Conference Parameters pane Participants pane The left pane displays the name of the Group to which the new Conference template will be assigned and lists other Conference templates already assigned to this Group. The top right Conference Parameters pane displays the conference parameters.
Chapter 9 - Conference Templates – Partial View Mode 3. In the menu bar, point to the Conference Template menu, and then click New Conference Template. The Conference Properties - Basic window opens. 4. Define the conference basic parameters as detailed in Table 9-1. Table 9-1: Basic Conference Parameters - Partial View 9-4 Option Description Name This field displays the default conference name. The default name is taken from the Reservation Defaults defined in the Web Server Manager application.
MGC WebCommander User’s Guide Table 9-1: Basic Conference Parameters - Partial View 5. Option Description Conf. Entry Password Enter a password to be entered by participants to join the conference. This password is required only in IVR-enabled conferences which are configured to prompt for the conference password.
Chapter 9 - Conference Templates – Partial View Mode 6. Define the conference Advanced parameters as described in Table 9-2. Table 9-2: Advanced Conference Parameters - Partial View 9-6 Option Description Duration Displays the default duration as defined in the WebCommander Server Manager - > Reservation Defaults. To modify the default duration, enter the new duration using the format HH:MM. For example, to define a duration of 30 minutes, enter 0 in the hours box and 30 in the minutes box.
MGC WebCommander User’s Guide Table 9-2: Advanced Conference Parameters - Partial View Option Description End Time Alert Tone x Min Select this option to enable the End of Conference reminder tone to be played once to all the connected participants, n minutes before the end of the conference. This tone is different from other tones. The tone is embedded in the MCU's software.
Chapter 9 - Conference Templates – Partial View Mode Table 9-2: Advanced Conference Parameters - Partial View Option Description Line Rate (con’t) For more details regarding the Line Rate settings for Software CP conferences, see MGC Manager User’s Guide Volume II, Chapter 1. Note: The high line rate transmission is enabled with the standard video card (version 1.43 and up) or with the Video+ card. The line rate of incoming ISDN/ H.
MGC WebCommander User’s Guide Table 9-2: Advanced Conference Parameters - Partial View Option Description Audio Alg. (cont.) When Siren7 (16, 24 or 32 bit) is available, select the audio algorithm in the following order: Siren 7 (16), G.728, G.722, G.711, Siren7 16 bit and G.728 algorithms are interchangeable, and a participant using either one will be fully connected when one of them is selected as the audio algorithm.
Chapter 9 - Conference Templates – Partial View Mode Table 9-2: Advanced Conference Parameters - Partial View Option Description Video Session (cont.) Up to 100 participants at 128Kbps can take part in a conference running on the Audio+ card. Transcoding - A conference in which participants use different line rates, video, audio and data formats, while maintaining the highest video and audio capability each participant can achieve with his or her endpoint.
MGC WebCommander User’s Guide Table 9-2: Advanced Conference Parameters - Partial View • Quad Views - The Quad Views mode requires the Video+ card. It includes layouts for large video conferences. This mode should be selected when the conference includes 10 par tic pants or more. • Software - Software Continuous Presence is implemented in IP networks only and is a software solution that resembles the Continuous Presence feature in terms of functionality, without using video card resources.
Chapter 9 - Conference Templates – Partial View Mode The Conference Properties – Video Layout window opens. The video layout determines the number of video windows displayed on the endpoints screen, their arrangement and who they see on in each window. The selection of a video layout for the conference is applicable to Continuous Presence conferences.
MGC WebCommander User’s Guide Table 9-3: Continuous Presence Layout Options CP Video Mode Layouts View Software (IP conferences only) b. Click on the desired layout. There are 25 layouts available for selection, as described in Table 9-4. Table 9-4: Video Sources Layout Views Number of Video Windows Automatic Selection (Auto Layout Available Layouts Automatic selection of the video layout based on the number of participants connected to the conference.
Chapter 9 - Conference Templates – Partial View Mode Table 9-4: Video Sources Layout Views Number of Video Windows Available Layouts 4 Classic mode Quad Views mode Software mode 5+ Classic mode Quad Views mode 10+ Quad Views mode Note: This window is only available in the Quad Views mode. To use the Auto Layout option it must be enabled in the MCU configuration file. For more details, see the MGC Administrator’s Guide, Chapter 5, “Edit system.cfg”.
MGC WebCommander User’s Guide Table 9-5: Default Auto Layout for CP Classic and Quad Modes Number of Video Participants Selected Layout for Classic CP Selected Layout for Quad Mode CP 1x1 1x1 1x2 1x2 2x2 2x2 2x2 2x2 1+5 2x2 1+5 2+8 1+7 2+8 1+7 2+8 1+7 2+8 1+7 2+8 1+7 4x4 2 3 4 5 6 7 8 9 10 11 12+ Software CP conferences cannot be set to Auto Layout.
Chapter 9 - Conference Templates – Partial View Mode the participant will be viewed in the selected window by all the participants when the conference starts. 11. Click the Video Layout tab to display the video layout windows. To video force in the particular window where the participant is to be viewed, click the arrow to display the list of currently defined participants and select the name of the participant to be seen in this window.
MGC WebCommander User’s Guide Conference Template Menus At this point, depending on your permissions, additional menus may be enabled: Conference, Conference Templates and Participant Templates. When placing the cursor on top of the menu name, a pop-up menu appears.
Chapter 9 - Conference Templates – Partial View Mode Table 9-6: Conference Menu Options Option Description Request a Meeting Select this option to save the meeting to the database and to enable the administrator to view and start your requested Meeting. A confirmation window opens.
MGC WebCommander User’s Guide Table 9-6: Conference Menu Options Option Description Request a Meeting con’t. • The Requested Meetings in AccordDB window opens. In the Default template, start the requested meeting. Conference Templates Menu Depending on the user’s Permissions, the following options may be available in the Conference Templates menu: Table 9-7: Conference Template Menu Options Option Description New Conference Template Select this option to define a new Conference template.
Chapter 9 - Conference Templates – Partial View Mode Table 9-7: Conference Template Menu Options Option Description New Conference Template (cont.) Click OK to save the current Conference template in the database or Cancel to define a new Conference template without saving the current conference. In such a case, the current Conference template will be lost. Save Select this option to save the Conference template in the database.
MGC WebCommander User’s Guide Table 9-8: Participant Templates Options Option Description Add Participant This option appears in the menu if the Participants - Add option is set to New and Predefined Participants list or Predefined Participants list only in the user Permissions. Select this option to link participants from the database to the conference. The Add Participants window opens, letting you select the participants to be linked to this Conference template.
Chapter 9 - Conference Templates – Partial View Mode Defining an Audio Only Conference Template Audio Only conference templates can be defined in Partial Parameters View if the Media option in the Conference Defaults (in the Web Server manager application) is set to Audio Only. Only fields and options that are relevant to an Audio Only conference are displayed. Options relevant to video conferences are hidden or disabled.
MGC WebCommander User’s Guide The Conference Templates window opens. List of Conference templates assigned to selected Group Conference Parameters pane Participants pane The left pane displays the name of the Group to which the new Conference template will be assigned and lists other Conference templates already assigned to this Group. The top right pane (Conference Parameters pane) displays the conference parameters.
Chapter 9 - Conference Templates – Partial View Mode The Conference Properties - Basic window opens. 4. Define the conference basic parameters as described in Table 9-9. Table 9-9: Audio Only Basic Conference Parameters - Partial View 9-24 Option Description Name This field displays the default conference name. The default name is taken from the Reservation Defaults defined in the Web Server Manager application.
MGC WebCommander User’s Guide Table 9-9: Audio Only Basic Conference Parameters - Partial View 5. Option Description Web/Chairperson Password Enter a numeric password that will be used by the participant to identify himself/herself as the conference chairperson (special privileges may be available to the conference chairperson). The same password is also used to access the conference properties and to monitor the conference via the Web browser (in the Meeting Director module).
Chapter 9 - Conference Templates – Partial View Mode 6. Define the conference Advanced parameters as described in Table 9-10. Table 9-10: Audio Only Advanced Conference Parameters - Partial View 9-26 Option Description Duration Displays the default duration as defined in the WebCommander Server Manager - > Reservation Defaults. To modify the default duration, enter the new duration using the format HH:MM.
MGC WebCommander User’s Guide Table 9-10: Audio Only Advanced Conference Parameters - Partial View Option Description End Time Alert Tone x Min Select this option to enable the End of Conference reminder tone to be played once to all the connected participants, n minutes before the end of the conference. This tone is different from other tones. The tone is embedded in the MCU’s software.
Chapter 9 - Conference Templates – Partial View Mode 9-28
10 Conference Templates – Full Parameters View Full Parameters view enables user to define or modify all the conference properties. It is intended for system administrators and experienced users with background in video conferencing who are acquainted with the video parameters.
Chapter 10 - Conference Templates – Full Parameters View The Conference Templates window opens.
MGC WebCommander User’s Guide — Define new participants for the conference and, if desired, add them to the database Assign participants from the database to the Conference template — Edit the parameters of a Participant template or an embedded participant — Start an On Going conference or schedule a conference to start in the future based on a Conference template — — Delete a participant from the Conference template (if the appropriate option is enabled in the Permission type assigned to the current u
Chapter 10 - Conference Templates – Full Parameters View Defining a New Video Conference The following section details defining a new Conference template for a video conference. When Audio is selected in the Media field creating a new Audio Only conference, different tabs and parameters are available. See “Defining a New Audio Only Conference” on page 10-57.
MGC WebCommander User’s Guide To define a new conference template: 1. Define the conference General parameters as described in Table 10-2. Table 10-2: General Conference Parameters Option Description Name This field displays the default conference name. The default name is taken from the Reservation Defaults defined in the Web Server Manager application. As the conference name should be unique in the Group, you may need to modify it if it was used for another template.
Chapter 10 - Conference Templates – Full Parameters View Table 10-2: General Conference Parameters 10-6 Option Description Entry Queue Access Select this check box to force participants to access the conference via an Entry Queue. When selected, the participant must dial the Entry Queue dial-in number and enter the correct conference password in order to be transferred to this conference. An Entry Queue is a special routing lobby queue to which one or more dial-in numbers are assigned.
MGC WebCommander User’s Guide Table 10-2: General Conference Parameters Option Description Numeric ID A Numeric ID is a unique number assigned to a conference that identifies it to the system. It can be used by the participants routed and accessing the conference. A Numeric ID can be assigned in two ways: Manual or Automatic. To manually assign the Numeric ID, use the number of digits defined in the appropriate flag in the System.cfg file.
Chapter 10 - Conference Templates – Full Parameters View Table 10-2: General Conference Parameters Option Conf. Type Description Select the type of conference you are defining: Standard - a conference other that a Meeting Room or Operator conference. • 10-8 • Meeting Room - a Meeting Room is a passive conference that is reserved for up to 99 hours without resource allocation. The reservation remains inactive for an unlimited time until the first participant connects.
MGC WebCommander User’s Guide Table 10-2: General Conference Parameters Option Description Video Session Select the appropriate Video Session: Video Switching - To set a conference in which all the participants use the same video and audio formats, by setting the communication parameters to the common capabilities. Whenever a participant starts to speak, he/she appears on all screens as the conference is a voice activated video switching conference.
Chapter 10 - Conference Templates – Full Parameters View Table 10-2: General Conference Parameters Option Description Video Session (cont.) If the number of participants is less than or equal to the number of participants displayed, each participant can see all of the other participants.
MGC WebCommander User’s Guide 2. Click the Basic tab to define basic conference settings. The Conference Properties - Basic window opens. 3. Define the conference basic parameters as described in Table 10-3. Table 10-3: Basic Conference Parameters Option Description Restricted Select this option if all conference participants are using restricted lines whose line rate for each channel is 56 Kbps instead of 64 Kbps.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-12 Option Description Line Rate Specify the transfer rate in Kbps. Video Switching - you must select the highest transfer rate common to all participants. For example, if two participants can connect at a transfer rate of 384 Kbps and one participant can connect at a transfer rate of 128 Kbps, set the Line Rate to 2B or 128 Kbps (2B in Bonding mode).
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Video Rate In/Out This field is relevant to Software Continuous Presence conferences. It displays the ratio between the incoming video rate of a single endpoint and the video rate of the outgoing stream (4 times the incoming video rate of a single endpoint). The Video Rate is in correlation to the Line Rate this is for informational purposes only and cannot be changed.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-14 Option Description Same Layout Same Layout is a feature that imposes an identical video layout for all participants. It also allows conference participants to view his/her own video image. During the reservation stage, the meeting organizer is able to select a specific layout of his/her choice and apply the selected layout settings to all conference participants.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Lecture Mode Select the Lecture Mode from the drop-down list: Note: Lecturer selection is mandatory at the reservation stage. The lecturer cannot be changed or deleted during the On Going conference. • None - Select this option to disable the Lecture Mode option. • Lecture Mode - Enables the speaker to be seen by all other participants in full screen.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-16 Option Description Lecture Mode (con’t.) Presentation Mode In Continuous Presence conferences you can select the Presentation mode. In this mode, the active speaker is displayed in full screen on all the conference participant monitors while the layout of the current speaker displays the previous speaker of the conference.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description FECC/LSD Rate Using certain video cameras and their accompanying software, a participant can control a far-end camera. This field is used to define the FECC/LSD mode. A conference can be set to one of the following LSD modes: • LSD Dynamic - The On Going conference starts with the LSD data channel closed.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters Option Description T.120 Rate (cont.) If the conference Line Rate is set to 2B, the following T.120 rates are available for selection: • MLP - 6.4k • • • • • • • • • • • MLP - 14.4k • If the conference is set to a higher Line Rate, the following T.120 rates are available: MLP - 16k MLP - 22.4k MLP - 24k MLP - 30.4k MLP - 32k MLP - 38.4k MLP - 40k MLP - 46.4k MLP - 14.4k MLP - 62.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Audio Alg. Select the preferred audio algorithm. The available audio algorithms are: 8 (G.729/G.723.1), 16 (G.728/ Siren7), 24 (Siren14/G.722.1/Siren7), 32 (Siren14/ G.722.1/Siren7), 48 (Siren14/G.722/G.711), 56 (G.722/G.711), or 56 (G.711). Siren 7 and Siren14 are Polycom proprietary audio algorithms. Siren14 may be used if the system is configured to Wideband.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-20 Option Description Audio Alg. (cont.) In Transcoding or Continuous Presence conferences, you can set the audio algorithm to any of the available audio algorithms as in a Video Switching conference. If set to "Auto", the system will try to connect the participants using the best possible audio algorithm selecting it in the order described for Video Switching conferences.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Pro-Motion Interlaced Video is enabled only in the Video Switching mode. Pro-Motion is a video encoding mechanism that improves the video quality in Video Switching (VSW) conferences, set to NTSC or PAL (4CIF) resolution. Select either 50 Fields (PAL) or 60 Fields (NTSC). Pro-Motion is sent to the endpoint at 60 Fields Per Second (FPS) for NTSC and 50 FPS for PAL systems.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters Option Description Dual Stream Mode (con’t) When an endpoint can support both H.239 and People+Content protocols, H.239 is selected as the preferred communications protocol. In the Reservation Template Settings - Dual Stream mode drop down box, three H.239 People+Content (H.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Dual Stream Mode (con’t) Description • • • • MIH Cascading conferences Simple cascading conferences T.120 conferences Double Gateway configurations Using this feature the People video stream and the Content video stream are treated differently by the endpoints. For more information, see WebCommander User Guide Chapter 7, “Dual Stream Modes” on page 7-30.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-24 Option Description Video Protocol The Video Protocol, Video Format and QCIF Frame Rate are parameters that determine the highest common video used by all the conference participants. The Video Protocol determines the video compression standard used by the endpoints.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Video Protocol (con’t) H264 - The H.264 standard provides better compression of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences. When the conference line rate is up to 384 Kbps, and the Video Protocol is set to Auto (in both VSW and CP conferences) the system tries to connect the participant using H.264 video protocol first.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-26 Option Description Video Format (cont.) • Using the H.263 protocol, you can select one of the following options: Auto, QCIF, CIF, 4CIF, 16CIF, VGA, SVGA, XGA and NTSC. 4CIF - High Quality 4CIF video resolution available in Continuous Presence conferences running at 512 Kbps or higher line rates. In this mode, the endpoints transmit CIF (or QCIF) and receive 4CIF images from the MCU.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Frame Rate The Frame Rate is enabled only in Video Switching mode and the Video Protocol is set to H.261 or H.263. If you have selected QCIF, CIF, 4CIF, 16CIF, VGA, SVGA, XGA, or NTSC, select the number of frames per second rate to define the quality of the video transmission. 7.5 indicates a video quality of lower than 30 frames per second.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 10-28 Option Description Annexes - P, N and F Annexes are additions to the Video Format when using H.263 Video Protocol and increases the quality of the video display. Annexes N, P and F are enabled only when you are in Video Switching mode and the Video Protocol is set to H.263. The Video Format may be set to QCIF, CIF, 4CIF, 16CIF, VGA, SVGA, XGA, or NTSC.
MGC WebCommander User’s Guide Table 10-3: Basic Conference Parameters Option Description Roll Call Roll Call is a feature of the IVR Message Service used to record the participants name and play it back when entering and leaving a conference. The chairperson can request the system to play the names of all connected conference participants at the beginning of the conference, or at any time during the conference.
Chapter 10 - Conference Templates – Full Parameters View Table 10-3: Basic Conference Parameters 4. 10-30 Option Description End time Alert Tone Select this option to enable the End of Conference reminder tone, which is to be played once to all the connected participants, n minutes before the end of the conference. The tone is embedded in the Main Control Module's software.
MGC WebCommander User’s Guide 5. Define the Advanced parameters as described in Table 10-4.
Chapter 10 - Conference Templates – Full Parameters View Table 10-4: Advanced Conference Parameters 10-32 Option Description Allow undefined Participants Select this check box to allow undefined participants to connect to the conference without prior settings of the participant parameters. In such a case, participants will be able to connect to the conference until the maximum number of participants in a conference is exceeded, or the MCU resources are depleted.
MGC WebCommander User’s Guide Table 10-4: Advanced Conference Parameters Option Description Max number of Participants Enter the maximum number of participants that can connect to the conference at one time, taking into account both the defined and undefined participants. Use this option to save resources for other conferences.
Chapter 10 - Conference Templates – Full Parameters View Table 10-4: Advanced Conference Parameters 10-34 Option Description Chair Control Chair Control is an option that enables an endpoint to control the conference and other conference participants. Select this check box to enable the Chair Control mode. When the Chair Control option is enabled, any participant with an H.243-compliant endpoint can request the control during the conference.
MGC WebCommander User’s Guide Table 10-4: Advanced Conference Parameters Option Description Message Service Type (con’t) If both the IVR check box and the Entry Queue Access check box (General Tab) are cleared, dial-in participants can only connect to the conference once dialing the conference dial-in number (Meet Me conference) or if they are defined prior to the conference start. When you enable the IVR option the following options become available: • Start Conf.
Chapter 10 - Conference Templates – Full Parameters View Table 10-4: Advanced Conference Parameters 10-36 Option Description Mute “Meet Me” Parties Select this check box to automatically mute all dial-in participants once they are connected to the conference. The participants can then be individually un muted by the operator or the conference chairperson. Note: This option is available only when the Audio+ card is installed with the MCU.
MGC WebCommander User’s Guide Table 10-4: Advanced Conference Parameters Option Description Talk Hold Time Indicate the minimum period in seconds that a participant has to speak to become the main conference speaker. During this period, no other participant is allowed to become the main speaker. This parameter is designed to prevent participants from becoming the main speakers when coughing or laughing or when there are fast and frequent changes of the main speakers.
Chapter 10 - Conference Templates – Full Parameters View Table 10-4: Advanced Conference Parameters 6. Option Description Encryption Encryption is a process of disguising information into “ciphertext,” or data that will be unintelligible to an unauthorized person attempting access to the media. In the WebCommander the behavior of the system at a conference and participant level is dependant on MCU system.cfg flag settings set in the MGC Manager.
MGC WebCommander User’s Guide The Conference Properties - Meeting Me Per Conference window opens. In this window you assign dial-in numbers to the conference. Callers wishing to participate in such a conference must dial one of the dial-in numbers, and will be automatically connected to the appropriate conference. The conference participants do not have to be defined prior or during the conference settings – they are automatically detected and are assigned the conference parameters.
Chapter 10 - Conference Templates – Full Parameters View 7. Define the following Meet Me Per Conference parameters: Table 10-5: Meet Me Per Conference Parameters 8. Option Description Meeting Room – Limited Occurrences This field is enabled if you are defining a Meeting Room (selecting Meeting Room in the Conference Type box in the General window). Select this check box to limit the number of times that the Meeting Room can be activated.
MGC WebCommander User’s Guide dial-in number is the MCU number defined in the Network Service. If no number is defined for the MCU in the Network Service, the system allocates the first free number in the dial-in numbers range defined in the Network Service. The Network Service is defined in the MGC Manager application. For more information, refer to the MGC Administrator’s Guide, Chapter 3. 9.
Chapter 10 - Conference Templates – Full Parameters View The Conference Properties – Video Layout window opens. The video layout determines the number of video windows displayed on the endpoint screens, their arrangement and who they see on in each window. The selection of a video layout for the conference is applicable to Continuous Presence conferences.
MGC WebCommander User’s Guide Table 10-7: Video Sources CP Layout Options CP Video Mode Layouts View Quad Views Software (IP conferences only) b. Click on the desired layout. There are 25 layouts available for selection, as described in Table 10-8. Table 10-8: Video Sources Layout Views Number of Video Windows Auto Layout Available Layouts The system automatically selects the conference layout based on the number of participants connected to the conference.
Chapter 10 - Conference Templates – Full Parameters View Table 10-8: Video Sources Layout Views Number of Video Windows Available Layouts 2 Classic mode Quad Views mode Software mode 3 Classic mode Note: This window is only available in CP Classic mode.
MGC WebCommander User’s Guide Table 10-8: Video Sources Layout Views Number of Video Windows Available Layouts 10+ Quad Views mode Note: This window is only available in the Quad Views mode. In conferences where the Video Layout is set to “Auto Layout" the system automatically selects the conference layout based on the number of participants connected to the conference.
Chapter 10 - Conference Templates – Full Parameters View Table 10-9: Default Auto Layout for CP Classic and Quad Modes Number of Video Participants Selected Layout for Classic CP Selected Layout for Quad Mode CP 2x2 2x2 1+5 2x2 1+5 2+8 1+7 2+8 1+7 2+8 1+7 2+8 1+7 2+8 1+7 4x4 5 6 7 8 9 10 11 12+ When you select Auto Layout all other layout formats are disabled. To select a specific layout for the conference you have first to cancel the Auto Layout mode. 12.
MGC WebCommander User’s Guide The following Visual Effects options are available: — Background color - the color displayed when a video layout is empty. This may happen when the video layout contains more windows than connected participants. Layout Border - the borders frame of each window in the video layout. The thickness of the border is fixed. — Speaker Indication - you can use a different color for the border to highlight the window of the current speaker.
Chapter 10 - Conference Templates – Full Parameters View The Color dialog box opens. 14. Click on a predefined color, or you can create your own color by entering the color values in the Red, Green and Blue boxes. If you create your own color, click Select to view the color and use it. 15. Click OK. 16. To apply borders to the video windows displayed on the endpoints screen select the Layout Border check box. The borders are three dimensional and their default color is gray. 17.
MGC WebCommander User’s Guide 21. To modify the default Speaker Indication color, click the arrow next to the Speaker Notation color box. The Color dialog box appears. 22. Select a color for the Speaker Indication border, using the same method described for the background color. 23. Click OK. 24. If you have added participants to the conference, you can force a participant to a particular video window.
Chapter 10 - Conference Templates – Full Parameters View 26. Click the Recording tab. The Conference Properties - Recorder window opens. Table 10-10: Audio Only Conference Recorder parameters Option Description Recording Enable Recording Enables the recording of audio in a audio or video conference by the Polycom Conference Recorder. The setting in the Default Reservation/ Start Recording define when the Polycom Conference Recorder is activated when the conference is On Going.
MGC WebCommander User’s Guide 27. From the Conference menu, click Start Immediately to start the conference, click Start At to start the conference at a later time, or from the Conference Templates menu click Save to save it in the database for future use.
Chapter 10 - Conference Templates – Full Parameters View The ISDN phone number is based on the dial-in phone number’s range defined for the MCU. If the PBX truncates the first digits these digits have to be added to the number communicated to the conference participants. The H.323 dialing string is composed of the H.323 Network Service Prefix and the conference Numeric ID.
MGC WebCommander User’s Guide Table 10-11: Conference Menu Options Option Description Start Immediately This option appears in the menu if the Start Conference – Start immediately option is selected in the Web Server Manager, Permissions, Permission Properties - Setting1 tab. Select this option to start the conference immediately. The system starts the conference on an MCU currently connected to the Web server.
Chapter 10 - Conference Templates – Full Parameters View Table 10-11: Conference Menu Options Option Description Start con’t. In the MGC Manager application the Administrator accesses the reserved Meeting. • On the Database menu, select Open D.B. Request Meeting Template and choose the WebCommander’s Database, AccordDB. The Requested Meetings in AccordDB window opens. In the Default template, start the requested meeting.
MGC WebCommander User’s Guide Conference Templates Menu Depending on the user’s permissions, the following options may be available in the Conference Templates menu: Table 10-12: Conference Template Menu Options Option Description New Conference Template Select this option to define a new Conference template.
Chapter 10 - Conference Templates – Full Parameters View Participant Template Menu Depending on the user’s permissions, the following options may be available in the Participant Templates menu: Table 10-13: Participant Templates Options Option Description New Participant This option appears in the menu if the Participants - Add option is set to New and Predefined Participants list in the user permissions Use this option to define a new participant and add the participant to the conference.
MGC WebCommander User’s Guide Defining a New Audio Only Conference The following section details defining a new Conference template for an Audio Only conference. If your site is configured to Audio Look and Feel in the MGC Web Server Manager - Web Configuration dialog box, or if your Defaults -Conference Defaults are set to Audio Only, when you define a new Conference template, the Audio Only conference settings are shown. The system displays only fields and options relevant to an Audio Only conference.
Chapter 10 - Conference Templates – Full Parameters View To define the parameters of an Audio Only conference: 1. Define the conference general parameters as described in Table 10-14. Table 10-14: Audio Only General Conference Parameters 10-58 Option Description Name This field displays the default conference name. The default name is taken from the Reservation Defaults defined in the Web Server Manager application.
MGC WebCommander User’s Guide Table 10-14: Audio Only General Conference Parameters Option Description Meet Me Per Conf Select the Meet Me Per Conf check box if the conference is a dial-in conference accessed directly (with no Entry Queue) or if you want to allow a few participants to dial the conference dial-in number directly without going through the Entry Queue while other participants in the same conference must connect to the conference via the Entry Queue.
Chapter 10 - Conference Templates – Full Parameters View Table 10-14: Audio Only General Conference Parameters 10-60 Option Description Entry Queue Access (con’t) When this check box is selected, the participant cannot connect directly to the conference, but must dial the Entry Queue dial-in number and enter the correct conference ID to be transferred to this conference.
MGC WebCommander User’s Guide Table 10-14: Audio Only General Conference Parameters Option Description Numeric ID A Numeric ID can be assigned in two ways: Automatic or Manual. Manual - Use the number of digits defined in the appropriate flag in the System.cfg file. If the Numeric ID is already in use in another Entry Queue or a conference, an error message is displayed.
Chapter 10 - Conference Templates – Full Parameters View Table 10-14: Audio Only General Conference Parameters 2. 10-62 Option Description Conference Type Select the type of conference you are defining: Standard - Click this option if you are defining a conference other that Meeting Room or Operator conference. Meeting Room - Click this option to define a new Meeting Room.
MGC WebCommander User’s Guide 3. Define the conference advanced parameters as described in Table 10-15. Table 10-15: Audio Only–Advanced Conference Options Option Description Auto Termination Select this check box to automatically terminate the conference when: • No participant has connected to the conference during a predefined time period. The period is defined in the Before First Join x Min field.
Chapter 10 - Conference Templates – Full Parameters View Table 10-15: Audio Only–Advanced Conference Options 10-64 Option Description Allow undefined Participants Select this check box to allow undefined participants to connect to the conference without prior settings of the participant parameters. In such a case, participants will be able to connect to the conference until the maximum number of participants in a conference is exceeded, or the MCU resources are depleted.
MGC WebCommander User’s Guide Table 10-15: Audio Only–Advanced Conference Options Option Description Max number of Participants Enter the maximum number of participants that can connect to the conference at one time, taking into account both the defined and undefined participants. Use this option to save resources for other conferences.
Chapter 10 - Conference Templates – Full Parameters View Table 10-15: Audio Only–Advanced Conference Options Option Description IVR Select one of the following options: None - No Attended services are used during the audio only conference. Welcome (No Wait) - Select this option for a Greet & Guide conference in which the participant is greeted by an audio message and after a pre-defined period, and automatically connects to the appropriate conference.
MGC WebCommander User’s Guide Table 10-15: Audio Only–Advanced Conference Options Option Description IVR Service Name If you have enabled the IVR Service, enter the name of the IVR Message Service to be used for this conference. The IVR Message Service includes the voice prompts that are played when the participant enters the IVR queue, and enables operations during the conference. If left blank, the default IVR Service will be used if an IVR Service was set as default. Start Conf.
Chapter 10 - Conference Templates – Full Parameters View Table 10-15: Audio Only–Advanced Conference Options 10-68 Option Description Enable Invite This check box is enabled if the IVR option is selected from the IVR dropdown box. Select this check box to enable the Invite functionality with an enabled IVR service. When selected, participants in the conference can invite new participants during the On Going conference.
MGC WebCommander User’s Guide Table 10-15: Audio Only–Advanced Conference Options 4. Option Description Entry Tone Select this option to enable the Entry Tone. This tone is played when a participant connects to the conference and is heard by all the conference participants currently connected to the conference (but not by the connecting participant). The tone is embedded in the MCU software.
Chapter 10 - Conference Templates – Full Parameters View The Conference Properties - Meet Me Per Conf window opens. The Meet Me Per Conference option allows participants to connect to a conference by simply dialing a pre-defined conference number. Up to 16 dial-in numbers (usually one or two phone numbers) can be assigned to the conference. Participants wishing to participate in such a conference must dial one of these numbers, to automatically be connected to the appropriate conference.
MGC WebCommander User’s Guide initiating call. Otherwise, the conference is deleted from the system once the conference ends. The conference is saved on the MCU in passive mode, without using any of the system resources. The Chairperson that dials into the conference automatically activates the conference. Other participants may join the conference by dialing in.
Chapter 10 - Conference Templates – Full Parameters View If no dial-in number is defined, the system allocates the dial-in number according to the settings in the Web Configuration dialog box in the MGC Web Server Manager application. When the Web Defaults – Allocate Permanent Dial-In number is enabled in the Web Configuration dialog box, the MGC Web Server allocates a dial-in number for the “Meet Me Per Conference” conference when the conference is saved to the database.
MGC WebCommander User’s Guide Network Services are defined in the MGC Manager application. For more information, refer to the MGC Administrator’s Guide, Chapter 3. The list of dial-in numbers assigned to the conference is displayed in the Meet-Me Services table. The first column displays the ISDN Network Service name. The Phone 1 and Phone 2 columns display the first and second dial-in numbers assigned to the conference, for each listed Network Service.
Chapter 10 - Conference Templates – Full Parameters View 8. Click the Recording tab. The Conference Properties - Recorder window opens. Table 10-18: Audio Only-Conference Recorder parameters Option Description Recording Enable Recording Enables the recording of audio in a audio or video conference by the Polycom Conference Recorder. The setting in the Default Reservation/ Start Recording define when the Polycom Conference Recorder is activated when the conference is On Going.
MGC WebCommander User’s Guide To start the conference immediately: 1. Click Start Immediately to start the conference, click Start to start the conference at a later time, or click Save to save it in the database for future use.
Chapter 10 - Conference Templates – Full Parameters View 2. Click OK. The system prompts you whether to send an E-mail with the conference parameters to the conference participants. For more details, see Chapter 4, “Sending an E-mail to Conference Participants” on page 4-14. The conference dial-in numbers appear in the Phone1 field in the Meet Me per Conf window. At this point additional menus are enabled: Conference, Predefined Conferences and Predefined Participant.
MGC WebCommander User’s Guide Adding Participants to Conference Templates There are two ways to add participants to a Conference template: • Define the participant directly during the Conference template definition (the participant may be Embedded in the Conference template or Linked, depending on the selected mode). For details, see “Defining a New Participant during Conference Template Definition” on page 10-82.
Chapter 10 - Conference Templates – Full Parameters View The Add Participants window opens. 10-78 2. In the Group drop-down list, select the Group to which the Participant template is assigned. The Groups list displays only the groups to which you have access rights. 3. If the list is very long, you can narrow your search to display a shorter more concise list, by clicking the Filter button. The Filter window opens.
MGC WebCommander User’s Guide The following search criteria can be used: Table 10-19: Filter Option Description Name Select this check box to search the database for predefined participants by their name. Enter the name of the predefined participant(s) to be listed. You can search the database for a group of participants using the wildcards “?” and “*”.
Chapter 10 - Conference Templates – Full Parameters View The selected participants appear in the Participants pane of the Conference Templates List window. Table 10-20 details the icons that can appear in the leftmost column to indicate the participant type. Table 10-20: Participant Type Icons Icon Description A linked Audio Only participant. A linked Video participant. An embedded Audio Only participant. An embedded Video participant. 7.
MGC WebCommander User’s Guide Modifying the Properties of a Linked Participant The properties of participants linked to a Conference template may be viewed and modified by clicking on the participant name hyperlink in the Participant pane. The Participant Properties window opens. For more information regarding the participant parameters, refer to Chapter 11, “Managing Participant Templates” on page 11-1.
Chapter 10 - Conference Templates – Full Parameters View Defining a New Participant during Conference Template Definition This option is enabled if you have the appropriate permission. To define a new participant during the Conference template definition: 1. Display the Conference template properties. 2. Point to the Participant Templates menu, and then click New Participant on the pop-up menu. The Participant Properties - Basic window opens.
MGC WebCommander User’s Guide 4. Define the participant properties as described in Chapter 11, “Defining a New Participant” on page 11-4. 5. Once all the participant properties are defined, you can do one of the following: — Click OK to register the participant properties in the Web Server and return to the Conference template definition window. — Click Apply to register the participant in the Web Server and remain in the Participant Properties window.
Chapter 10 - Conference Templates – Full Parameters View Deleting a Participant from a Conference Template You can delete participants from a Conference template, provided you have the appropriate permission. To delete a participant: 1. 10-84 Click the participant name in the Participant pane of the Conference template.
MGC WebCommander User’s Guide The Participant template opens. 2. Click Delete Participant from the Participant Templates menu. A confirmation dialog box opens. 3. Click OK to delete the participant or Cancel to abort the operation.
Chapter 10 - Conference Templates – Full Parameters View Deleting the Current Conference Template from the Database To delete the current Conference template: 1. Display the conference parameters by clicking on the Conference template name in the Conference Templates List in the Main Menu pane.
MGC WebCommander User’s Guide The Conference template parameters are displayed in the Conference Template Definition pane. 2. Point to the Conference Templates menu in the menu bar and click Delete Conference Template from the pop-up menu. A confirmation window appears. 3. Click OK to confirm or Cancel to abort this operation.
Chapter 10 - Conference Templates – Full Parameters View Modifying a Conference Template The option to modify conference parameters before starting it is available only to users with the appropriate permissions. To modify a conference template: 1. To modify the parameters of a Conference template, click on the Conference template name in the Conference Templates List in the Main Menu pane. 2. 10-88 Modify the desired parameters as described earlier in this chapter.
MGC WebCommander User’s Guide 3. Once you have modified all the required parameters, point to the Conference Templates menu and then click Save to save the new parameters in the database. You can then start an On Going conference or schedule the conference to start at a future date and time by clicking the appropriate option (Start Immediately, Start At or Start) from the Conference pop-up menu.
Chapter 10 - Conference Templates – Full Parameters View 10-90
11 Managing Participant Templates Participant templates are managed from the Participants Templates window. There are two types of participants, linked and embedded. Linked Participant A linked participant is stored in the database. When a linked participant is added to a Conference template, a pointer to that participant is added to the Conference template without copying the participant’s parameters to the conference.
Chapter 11 - Managing Participant Templates Participant Templates Participant templates are organized into Groups. To increase security, users are assigned access rights to Groups and can view only those templates assigned to Groups in which they have access rights. When you define new templates in the database, they are assigned to a selected Group. The Groups are defined in the Web Server Manager. For more information, refer to the MGC Web Server Manager User’s Guide.
MGC WebCommander User’s Guide The Participant Templates window opens. The Group to which the participant is assigned The Participants Properties pane The Participants List pane Split Bar You can resize the Participant Properties and the Participant List panes by moving the Split bar between the two panes. • You can view the main participant properties in the Participant List pane by moving the scrolling bar or using the scrolling arrows.
Chapter 11 - Managing Participant Templates Defining a New Participant Video participants and Audio Only participants have different configurations and options. Only users with the appropriate permissions can define new participants. A participant can be defined in three ways: 11-4 • From the New Meeting window. For more information, q • From the Conference template. For more information, see Chapter 10, “Adding Participants to Conference Templates” on page 10-70. • Directly in the database.
MGC WebCommander User’s Guide Defining a Participant Template in the Database To define a new participant directly in the database: 1. In the Main Menu pane, in the Group list, select the Group where you want to assign the new Participant template. Only the Groups to which you have access rights are listed. 2. In the Menu bar, point to the Participant Templates menu, and then click New Participant.
Chapter 11 - Managing Participant Templates The Participant Properties - Basic window opens. The default values for many of the fields in the Participant Properties pane are taken from the Participant Defaults defined in the currently loaded Defaults set in the MGC Web Server Manager. These parameters can be modified according to the particular participant parameters. In Audio Look and Feel mode, the system displays only the fields relevant to Audio Only participants. 3.
MGC WebCommander User’s Guide Table 11-1: Connection parameters for all participants 4. Option Description E-mail Enter the E-mail address of the participant if you want to send him/her an E-mail message when setting up an On Going conference or scheduling a conference Reservation. The E-mail message includes conference start date and time and the dialin number, if required. For more information, see Chapter 4, “Sending an E-mail to Conference Participants” on page 4-14.
Chapter 11 - Managing Participant Templates Defining ISDN, ATM, or MPI Video Participants To define ISDN/ATM/MPI video participants: 1. Define the connection parameters in Participant Properties - Basic tab as described in Table 11-2. Table 11-2: Basic Connection Parameters for Video ISDN/ATM//MPI Option Description Connection Select the appropriate connection type from the drop-down list.
MGC WebCommander User’s Guide Table 11-2: Basic Connection Parameters for Video ISDN/ATM//MPI Option Description Party Phones (con’t) In order to support Bonding with specific Telecommunication switches, the pound key (#) symbol needs to be added to the dial-out number sequence. MCU Phones This field is enabled when Dial-in is selected for the Connection type, and when Party or Channel is selected for Meet Me Per. Enter the phone number to be dialed by the participant to connect to the MCU.
Chapter 11 - Managing Participant Templates Table 11-2: Basic Connection Parameters for Video ISDN/ATM//MPI 11-10 Option Description Participant User Defined 1-4 There are 4 User Defined fields that enable you to enter general information for the participant, such as the participant’s: E-mail address, telephone number, company name, location, or any required information.
MGC WebCommander User’s Guide Table 11-2: Basic Connection Parameters for Video ISDN/ATM//MPI Option Description Meet Me Per This field is applicable to ISDN conferences only. This field is enabled when Dial-in is selected for the Connection type. Channel - the participant dials a unique number for each video channel. Party - the participant dials a unique number for each group of channels he/she will use. MCU - a single phone number is assigned to all the conferences running on a certain MCU.
Chapter 11 - Managing Participant Templates 2. Click the Advanced tab. If you are defining a T1-CAS participant see “Advanced T1-CAS Participant Window” on page 32. The Participant Properties - Advanced window opens.
MGC WebCommander User’s Guide 3. Define the connection parameters in Participant Properties - Advanced tab as described in Table 11-3. Table 11-3: Advanced Connection Parameters for Video ISDN/ATM/MPI Option Description Aggregation Select the aggregation method: Auto – Select this option to connect the participant’s endpoint according to his/her aggregation capabilities, as identified by the MCU during the connection process.
Chapter 11 - Managing Participant Templates Table 11-3: Advanced Connection Parameters for Video ISDN/ATM/MPI Option Description Video Protocol Select the Video compression standard: Auto - Select this option to use the conference’s Video Protocol settings and enable the dynamic adjustment of the Video Protocol in Video Switching conferences. H261 – The video compression standard mandatory to all codecs.
MGC WebCommander User’s Guide Table 11-3: Advanced Connection Parameters for Video ISDN/ATM/MPI Option Description Service Name Type the name of the Network Service that will be used to connect the participant to the conference exactly as it is defined in the Network Service function (the system is case sensitive). If left blank, the default Network Service is used, depending on the selected Connection Type. If the selected Connection Type is ISDN, the default ISDN Network Service is used.
Chapter 11 - Managing Participant Templates Table 11-3: Advanced Connection Parameters for Video ISDN/ATM/MPI Option Encryption Description Choose any of the following Encryption options: Auto - When participants connect to a conference, the conference/Entry Queue encryption settings are automatically applied to the participant. For example, when a conference/ Entry Queue is set to encryption the participant is also encrypted (if the flag in the MGC Manager ALLOW_ENCRYPT_IN_PARTY_LEVEL is set to YES).
MGC WebCommander User’s Guide Table 11-3: Advanced Connection Parameters for Video ISDN/ATM/MPI Option Description Restrict Only Select this check box to indicate that the participant is using a restricted line whose transfer rate per channel is 56 Kbps (instead of 64 Kbps). This option is valid for a Transcoding or Continuous Presence conferences only. Sub-Service Name This field is applicable to ISDN participants only.
Chapter 11 - Managing Participant Templates Defining H.323 Video and SIP Audio Participants When selecting H.323 or SIP in the Participant Properties - Basic, Interface Type field, the Participant Properties fields change.
MGC WebCommander User’s Guide To define the properties of an H.323 Video or SIP Audio Participant: 1. Define the connection parameters in Participant Properties - Basic tab as described in Table 11-4. Table 11-4: Basic connection parameters for H.323 Audio-Only ISDN/H.323 Option Description Connection Select the appropriate connection type from the drop-down list.
Chapter 11 - Managing Participant Templates Table 11-4: Basic connection parameters for H.323 Audio-Only ISDN/H.323 Option Description Alias Name (H.323) Select the alias name format from the drop-down list. E.164 and H.323ID are the formats supported by the system. E.164 format includes only digits, * and #. H.323ID format supports letters and numerals. SIP Address (SIP) sip: [user name]@[domain].
MGC WebCommander User’s Guide Table 11-4: Basic connection parameters for H.323 Audio-Only ISDN/H.323 2. Option Description Address Type (SIP) SIP URI: A SIP URI uses the format of an email address, typically containing a user name and a host name, sip:user@host. For example, sip:dan@polycom.com. TEL URL: "Tel" means that a voice call is opened. TEL URL may be used when the UA does not wish to specify the domain that should interpret a telephone number that has been input by the user.
Chapter 11 - Managing Participant Templates 3. Define the connection parameters in Participant Properties - Advanced tab as described in Table 11-5. Table 11-5: Advanced Parameters for H.323 Video Participant Option Description Service Name Type the name of the H.323 Network Service handling the call (the system is case sensitive). If left blank, the default H.323 Network Service is used. Auto Video Bit Rate Select this option to use the Line Rate defined for the conference.
MGC WebCommander User’s Guide Table 11-5: Advanced Parameters for H.323 Video Participant Option Description Video Protocol Select the Video compression standard: Auto - Select this option to use the conference’s Video Protocol settings and enable the dynamic adjustment of the Video Protocol in Video Switching conferences. H261 – The video compression standard mandatory to all codecs. H263 - A compression standard that provides improved video quality at a line rate lower than 384 Kbps.
Chapter 11 - Managing Participant Templates Table 11-5: Advanced Parameters for H.323 Video Participant Option Description Enhanced Video This option is applicable to standard Video cards and is not required for participants connecting to conferences running on the Video+ cards (the VIdeo+ card provides the high quality video combined with high Line Rates using one video codec).
MGC WebCommander User’s Guide Table 11-5: Advanced Parameters for H.323 Video Participant 4. Option Description Enable PSTN Dial-in For internal use only. To save the Participant template, refer to “Saving the Participant Template” on page 11-28. Quality of Service Parameters Quality of Service (QoS) can be set for H.323 participants. The purpose of QoS is to prioritize IP packet transport from the MCU to the endpoint.
Chapter 11 - Managing Participant Templates The Participant QoS window opens. 2. Fill in the parameters for IP Quality of Service as described in Table 11-6: Table 11-6: H.
MGC WebCommander User’s Guide Table 11-6: H.323 Participant IP Quality of Service Parameters Option Description Audio The operator can prioritize audio IP packets, ensuring that all participants in the conference hear each other and ensure that each participant is clearly heard. Select the desired priority. The scale is from 0 to 5, where 0 is the lowest and 5 is the highest. The priority at the time of connection is 5.
Chapter 11 - Managing Participant Templates Saving the Participant Template To save the Participant template • Point to the Participant Template menu, and then click Save. The new template is added to the list of Participant templates assigned to the selected Group. Defining Audio Only Participants The Audio Only participant definition begins with the selection of the Audio Only option.
MGC WebCommander User’s Guide The Participant Properties options change accordingly. 2. Select the Participant Connection type. Select either Dial-in if the participant calls the conference/MCU or Dial-out if the MCU calls the participant. If the participant interface type is T1-CAS, you can only select Dial-out for defined participants. T1-CAS participants can dial-in and connect to a conference as an undefined participant. 3. In the Interface Type box, select ISDN, T1-CAS, H.
Chapter 11 - Managing Participant Templates The Participant Properties - Advanced window opens. 6. Define the connection parameters in Participant Properties - Advanced tab as described in Table 11-7. Table 11-7: Advanced Parameters for Audio-Only ISDN/H.323/SIP 11-30 Field Description Service Name Type the name of the Network Service that will be used to connect the participant to the conference exactly as it is defined in the Network Service function (the system is case-sensitive).
MGC WebCommander User’s Guide Table 11-7: Advanced Parameters for Audio-Only ISDN/H.323/SIP Field Description Recording This field is used to indicate whether the participant being defined is a standard participant or it is a port that will be used for conference recording. • None - indicates that this participant is a standard participant. This is the default setting. • AGC 7.
Chapter 11 - Managing Participant Templates Advanced T1-CAS Participant Window The T1-CAS participant’s window differs from a ISDN, ATM or MPI participant as participant’s connect using Audio Only. 1. Click the Advanced tab. The Participant Properties - Advanced window opens. 2. Define the connection parameters in Participant Properties - Advanced tab as described in Table 11-8.
MGC WebCommander User’s Guide Table 11-8: Advanced Parameters for T1-CAS Participants Option Description Recording This field is used to indicate whether the participant being defined is a standard participant or it is a port that will be used for conference recording. • None - indicates that this participant is a standard participant. This is the default setting. • AGC 3.
Chapter 11 - Managing Participant Templates Deleting a Participant from the Database A participant can be deleted from the database. To delete a participant, the participant properties must be displayed. To delete the participant from the database: 1. In the Participant Templates window, click the Participant link in the Participants List pane.
MGC WebCommander User’s Guide The Participants Properties window opens. 2. Point to the Participant Template menu, and click Delete Participant. The following confirmation box opens: 3. Click OK to delete the participant from the database, or click Cancel to cancel the operation.
Chapter 11 - Managing Participant Templates Modifying the Participant Template in the Database You can modify the properties of a Participant template stored in the database even if the participant was defined during the Conference template definition. To modify the participant template in the database: 1. Open the Participant Templates window. 2. In the Participant Templates window, in the Group drop-down list, select the Group where the Participant template that you want to modify is located.
MGC WebCommander User’s Guide The template is saved with the modified parameters.
Chapter 11 - Managing Participant Templates 11-38
A Appendix A: Default Templates There are five default Conference templates included in the MGC WebCommander database: • COP (Default_COP) • Video (Default_Video) • Audio (Default-Audio) • Software Continuous Presence (SW CP) • Video Switching (Video-Switch) For a detailed description of these fields, refer to the MGC Manager User’s Guide Volume I.
Appendix A: Default Templates Default Conference Template Properties - Default_COP Parameter Value General Name Default_COP Remarks (empty) Duration 2:00 Hours Billing (empty) Meet Me Per Conf. Yes Entry Queue Access No Conference Entry Password (empty - to be allocated by system) Web/Chairperson Password (empty - to be allocated by system) Start on MCU Auto Numeric ID (empty) Conference User Defined 1-3 (empty) Conf.
Parameter Value Same Layout Yes (greyed out) Lecture Mode None Lecturer Name Auto select (greyed out) Timer (disabled) Interval 10 sec. (greyed out) FECC/LSD Rate None T120 Rate None Audio Alg.
Appendix A: Default Templates Parameter Value Auto Termination Yes Minutes Before First Join 25 Minutes After Last Quit 5 Dial-Out Manually No Allow undefined Participants Yes Min Number of Participants 3 Max Number of Participants Auto Cascade None Master None Chair Control None Label None Attended None Message Service Name Empty Start Conf.
Parameter Value Number of Occurrences (disabled) Video Layout Video Layout 5+ Background (enabled) Layout Border Yes Speaker Notation Yes Recording Enable Recording No Recording Link Name Empty Start Recording Immediately (greyed out) A-5
Appendix A: Default Templates Default Conference Template Properties - Default_Video Parameter Value General Name Default_Video Remarks (empty) Duration 2:00 Hours Billing (empty) Meet Me Per Conf. Yes Entry Queue Access No Conference Entry Password (empty - to be allocated by system) Web/Chairperson Password (empty - to be allocated by system) Start on MCU Auto Numeric ID (empty) Conference User Defined 1-3 (empty) Conf.
Parameter Value Same Layout No Lecture Mode None Lecturer Name Auto select (greyed out) Timer (disabled) Interval 10 sec. (greyed out) FECC/LSD Rate None T120 Rate None Audio Alg.
Appendix A: Default Templates Parameter Value Auto Termination Yes Minutes Before First Join 25 Minutes After Last Quit 5 Dial-Out Manually No Allow undefined Participants Yes Min Number of Participants 3 Max Number of Participants Auto Cascade None Master None Chair Control None Label None Attended None Message Service Name Empty Start Conf.
Parameter Value Number of Occurrences (disabled) Video Layout Video Layout 5+ Background (enabled) Layout Border Yes Speaker Notation Yes Recording Enable Recording No Recording Link Name empty Start Recording Immediately (greyed out) Default Conference Template Properties - Default-Audio Parameter Value General Name Default_Audio Remarks (empty) Duration 2:00 Hours Billing (empty) Meet Me Per Conf.
Appendix A: Default Templates Parameter Value Numeric ID (empty) Conference User Defined 1-3 (empty) Media Audio Networks IP, ISDN, ATM, MPI Participants None defined Advanced A-10 Auto Termination Yes Minutes Before First Joint 25 Minutes After Last Quit 5 Dial Out Manually No Allow undefined Participants Yes (greyed out) Min number of Participants 3 Max Number of Parties Auto Audio Mix Depth 3 Encryption No Label None Audio Alg. 56(G.
Parameter Value Lock No On Hold No Enable Invite Yes Roll Call No Entry Tone Yes End Time Alert Tone Yes - 5 Minutes Exit Tone Yes Meet Me Per Conf Limited Occurrences greyed out Number of Occurrences 1 Recording Enable Recording No Recording Link Name Empty Start Recording Immediately (greyed out) A-11
Appendix A: Default Templates Default Conference Template Properties - Software CP Parameter Value General Name SW CP Remarks (empty) Duration 2:00 Hours Billing (empty) Meet Me Per Conf. Yes Entry Queue Access No Conference Entry Password (empty - to be allocated by system) Web/Chairperson Password (empty - to be allocated by system) Start on MCU Auto Numeric ID (empty) Conference User Defined 1-3 (empty) Conf.
Parameter Value Same Layout Yes (greyed out) Lecture Mode None Lecturer Name Auto select (greyed out) Timer (disabled) Interval 10 sec. (greyed out) FECC/LSD Rate None T120 Rate None Audio Alg. Auto VTX1000 No (greyed out) SilenceIT Yes (greyed out) Pro-Motion None (greyed out) Dual Stream Mode None (greyed out) Video Protocol H.264 (greyed out) Video Format CIF (greyed out) Frame Rate 30 pic/sec.
Appendix A: Default Templates Parameter Value Auto Termination Yes Minutes Before First Join 25 Minutes After Last Quit 5 Dial-Out Manually No Allow undefined Participants Yes Min Number of Participants 3 Max Number of Participants Auto Cascade None Master None Chair Control None Label None Attended None Message Service Name Empty Start Conf.
Parameter Value Number of Occurrences (disabled) Video Layout Video Layout 2, 4 (depending on the number of connected participants) Background No Layout Border No Speaker Notation No Recording Enable Recording No Recording Link Name Empty Start Recording Immediately (greyed out) A-15
Appendix A: Default Templates Default Conference Template Properties - Video-Switch Parameter Value General Name Video-Switch Remarks (empty) Duration 2:00 Hours Billing (empty) Meet Me Per Conf. Yes Entry Queue Access No Conference Entry Password (empty - to be allocated by system) Web/Chairperson Password (empty - to be allocated by system) Start on MCU Auto Numeric ID (empty) Conference User Defined 1-3 (empty) Conf.
Parameter Value Same Layout Yes (greyed out) Lecture Mode None Lecturer Name Auto select (greyed out) Timer (disabled) Interval 10 sec. (greyed out) FECC/LSD Rate None T120 Rate None Audio Alg. 56 (G.722/G.
Appendix A: Default Templates Parameter Value Auto Termination Yes Minutes Before First Join 25 Minutes After Last Quit 5 Dial-Out Manually No Allow undefined Participants Yes Min Number of Participants 3 Max Number of Participants Auto Cascade None Master None Chair Control None Label None Attended None Message Service Name Empty Start Conf.
Parameter Value Number of Occurrences (disabled) Video Layout Video Layout 1x1 (full screen) Background (enabled) Layout Border Yes Speaker Notation Yes Recording Enable Recording No Recording Link Name Empty Start Recording Immediately (greyed out) A-19
Appendix A: Default Templates A-20
