User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
2-37
Resolving Scheduling Conflicts
Upon completion of scheduling a Reservation or an On Going Conference,
the system checks for scheduling conflicts for individual participants.
A scheduling conflict for a participant results when two or more conferences
are set up to occur at the same time or at overlapping times and contain one
of the following parameters:
• Participants with the same name
• Participants with the same ISDN or T1-CAS phone numbers
• Participants with the same IP address or Alias
Depending on the connection type that was defined for the participant, MGC
Manager looks for specific conflict criteria to determine if the participant is
double-booked. Table 2-5 lists these criteria:
Table 2-5: Scheduling Conflict Criteria by Connection Type
Connection Type Conflict Criteria
Dial-out (ISDN/
PSTN/T1-CAS
Name or phone number(s).
Dial-out IP Name and IP address or Alias.
IP address and Alias (when both provided).
Dial-in Name or phone number.