User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
2-23
Enable IVR
Service
Select this option to enable IVR (Interactive Voice
Response) Services for the conference. IVR Services
enable voice menus for guiding participants’
connections to conferences and interacting with the
conference from the participant or chairperson
telephone using touch-tone telephone codes (DTMF).
When the IVR Service option is enabled, additional
fields are activated.
When the IVR Service is disabled, the participants are
unable to use DTMF codes to control the conference or
perform any operation during the conference.
If IVR Service is disabled and the Entry Queue Access
is enabled, participants connect to the conference
directly from the Entry Queue.
If IVR Service and Entry Queue Access are disabled,
only defined participants can connect to the conference.
Undefined dial-in participants can connect only if the
Meet Me Per Conf option is enabled for the conference.
For detailed information about IVR Message services
and setup, see Chapter 5, “IVR and Entry Queue
Services”.
Message
Service Name
Select the IVR Service to be used during this
conference from the list of currently defined IVR
Message Services. The IVR Message Service includes
voice messages to be played when participants wait in
the IVR queue or during the conference. It also includes
DTMF codes for operations participants can perform
during the conference.
Note: If left blank, the default IVR Service is used (if
one is set as default). For more details, see Chapter 5,
“Setting an IVR Message Service as Default”.
Table 2-2: Conference Properties - Basic Settings (Continued)
Field/Option Description