User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - Volume I
i
Table of Contents
VoicePlus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
About the MGC Manager User’s Guide VoicePlus Edition ................1-2
VoicePlus Main Features .....................................................................1-3
System Requirements ...................................................................1-5
Prerequisites .................................................................................1-6
VoicePlus Commands Shortcut Keys ...........................................1-6
User’s Guide Conventions ............................................................1-9
Audio Look & Feel ............................................................................1-11
Audio Only Conferences ....................................................................1-12
Reservation Templates ...............................................................1-12
Default Reservation Templates ..................................................1-12
Connecting to an On Going Conference ............................................1-16
Dial-in SIP Participants .......................................................1-17
Defining Standard Audio Only Conferences and
Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
About Conferences ...............................................................................2-1
Conference Scheduling Methods ..................................................2-1
Scheduled Conferences ..........................................................2-1
On Demand Conferencing .....................................................2-1
Attended and Unattended Conferences ........................................2-2
Unattended Conference ..........................................................2-3
Attended Conference .............................................................2-3
Conference Types .........................................................................2-4
IVR and Entry Queue Services ....................................................2-5
MCU Configuration and Audio Only Conferences ......................2-6
Participant Roles ..................................................................................2-7
Participant Connection to Conference ..........................................2-8
Participant Connection Types ................................................2-8
Conference Access for Dial-in Participants ...........................2-8
IVR Access ..........................................................................2-12