User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
2-11
— Wait for the Operator’s assistance. The Entry Queue Service is set to
Attended mode (on hold for Operator assistance).
2. Participants join the conference in one of the following ways:
— Directly, without any additional operation from the participant’s
endpoint.
— Through the conference IVR queue where they enter the conference
entry password, chairperson password or additional information.
— Wait for the Operator’s assistance. The IVR Service assigned to the
conference is set to Attended mode (On Hold for Operator
Assistance).
Figure 2-2: Dial-in connection via Entry Queue with Numeric ID
In the example in Figure 2-2, one or several dial-in numbers are allocated to
an Entry Queue. In addition, a numeric ID is assigned to each conference and
a conference password and chairperson password may be defined. Conference
participants are provided with the dial-in number string (H.323) or URI (SIP)
and the appropriate conference numeric ID and passwords. When participants
dial-in using the number they were given, they connect to the Entry Queue
where they are requested to enter the appropriate conference Numeric ID or
password, depending on the MCU configuration. According to this numeric
ID or passwords, participants are routed to the appropriate conference.
Network
Conference1
Numeric ID: 1234
Password: 34567
Conference2
Numeric ID: 1300
P
ass
w
o
r
d
: 71
356
Numeric ID: 1222
9
2
5
1
2
2
2
9251222
9
2
5
1
2
2
2
1
2
3
4
1
2
3
4
1
3
0
0
MCU
IP Network Service
Prefix - 925
IP Endpoint
ISDN/PSTN
Endpoint
ISDN/PSTN
Endpoint