User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 7 - Attended Conferencing
7-28
Include On Hold
Participants
Select this check box to include participants placed
on hold in the list of participants to which the Auto
Attend Next Participant option applies. When
selected, the participants placed on hold will be
attended according to the selected sort order (Next
By), as all other participants waiting in the queue.
When cleared, participants placed on hold will not be
automatically moved to the Operator conference for
assistance and you have to manually select them in
the Participants Queue.
To Home Conf. /F3 Click this button to move the participant back to his/
her Home conference when the participant was
moved from the conference to the Participants
Queue for assistance, or was placed on hold during
the On Going conference. In this case the name of
the Home conference is automatically displayed
(and selected) in the conferences list.
Hold /F4 Click this button to place the participant on hold.
When placed on hold, the participant hears
background music and an icon indicating that the
participant is on hold is displayed in the Status
column of the Monitor and Status panes. In addition,
the participant icon in the Participants Queue
window changes to On Hold.
Note: When placing a participant on hold, the
waiting time in the queue is reset to zero.
Move /F5 Click this button to move the participant to the
selected conference in the Conferences list.
Next /F6 This button is disabled when the Auto Attend Next
Participant option is selected.
Click this button to attend the next participant listed
in the Participants Queue sorted according to the
Next By criteria.
Close Click this button to close the dialog box.
Table 7-6: Attended Participant Dialog Box Fields (Continued)
Field/Option Description