User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
2-5
Both Standard and Meeting Room conferences have the same conference
parameters. The difference between them is the method by which they are
scheduled and started, and what happens to the conference once it ends.
IVR and Entry Queue Services
Interactive Voice Response (IVR) is an application that allows participants to
communicate with the conferencing system over the telephone or through
their endpoint’s input device (such as a remote control). IVR automates the
connection to the conference process and enables the participant to perform
various operations during the On Going Conference. By combining the input
of the caller with the menu-driven scripts, participants can call the conference
dial-in number and use a touch-tone telephone or the endpoint’s remote
control to interact with the conferencing system. The IVR Services are
assigned at the conference level, and different conferences may use different
IVR Services, or the same IVR Service may be used for all conferences.
The Entry Queue Service is a subset of the IVR Service and behaves in the
same way. An Entry Queue is a special routing lobby to which one or several
dial-in numbers are assigned. Participants connect to this lobby and are routed
to their destination conferences according to the conference Numeric ID or
password that they enter using touch-tone signals (DTMF codes). Different
Entry Queues can be defined for video and Audio Only participants, or the
same video Entry Queue can be used by audio and video participants
provided that the audio algorithm is set to G.711 (telephone standard).
Entry Queues remain in a passive state when there are no participants in the
queue and they are automatically activated when a participant dials the Entry
Queue number.
For more information on Entry Queue definition, see Chapter 5, “Meeting
Rooms and Entry Queues”.