User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-27
Next By Determines the sort order of the Participants Queue.
When the Auto Attend Next Participant is selected,
this field determines who is the next participant in
line that should be automatically moved to the
Operator conference.
The list may be sorted according to the following
criteria:
• Time - The amount of time participants have
been waiting in the Participants Queue. This is
the default sorting criteria. When a participant is
placed on hold, his/her time counter is reset.
• Name - The Participants Queue list is sorted by
the participant name.
• VIP + Time - Participants identified as VIP are
listed first (and the VIP list is sorted by time). The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
• Requested Help + Time - Participants that have
requested the operator’s assistance are listed
first (and the list is sorted by time). The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
• VIP + Requested Help + Time - Participants
identified as VIP are listed first (and the VIP list is
sorted by time). Participants that have requested
the operator’s assistance are listed next. The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
Table 7-6: Attended Participant Dialog Box Fields (Continued)
Field/Option Description