User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-21
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The filter is removed from the Filters list.
The Attended Participants Dialog Box
To connect participants waiting in the Participants Queue to the appropriate
conference, the operator must move the participant to the Operator conference
(Attend state) to talk to the participant and find out the name or details of the
destination conference. In addition the operator usually needs to enter the
participant’s general parameters such as name, email, billing information, and
more. Once the information is entered and the target conference is identified,
the participant is moved to that conference, and the operator moves the next
participant in line to the Operator conference.
To move a participant to the Operator conference:
• In the Participants Queue list (in the Browser pane) or in the
Participants Queue window, double-click the icon of the participant you
want to move to the Operator conference.
The participant is automatically moved to the Operator conference and
the Attended Participant window opens.
An active Operator conference must run on the same MCU as the Participants
Queue to be able to assist Participants waiting in the Participants Queue.
Attended participant
parameters
Operator options
Conferences list
Action options