User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 2 - Defining Standard Audio Only Conferences and Reservations
2-4
Participants Queue, where they wait for the operator to connect them to the
conference. Usually, the Attended mode is configured either at the Entry
Queue level or the conference level but not for both
The On Going Conference can also be managed by the conference
participants or the chairperson without the operator’s assistance. The
operations that can be performed by the participants and chairperson are
configured in the IVR Service assigned to the conference.
Participants Queue
In the Participants Queue, the system lists participants who require the
operator’s assistance to connect to the conference, during the conference or
were placed on hold - in any conference, regardless of the conference they
belong to. The Participants Queue is intended for Attended conferences.
Using special toolbars, command buttons and options provided in the
Participants Queue window, the operator can easily connect participants to
their destination (Home) conference.
Conference Types
There are three types of conferences:
• Standard - is a conference that is started once, and when the conference
ends, it is deleted from the MCU. You can schedule a series of recurring
reservations with the same parameters for each reservation in the series.
Once defined, each of the reservations is treated as a single, unique
reservation that can be modified (except for its name) or deleted from the
MCU. For detailed description of Reservations and recurring
Reservations, see “Scheduling a New Reservation” on page 2-41.
• Meeting Room - is a conference that has no allocated resources on the
MCU or a starting date and time. It is defined once but can be activated
many times. For more details, see see Chapter 5, “Meeting Rooms” on
page 5-1.
• Operator - a private, one-on-one conference that enables the Operator to
assist participants without disturbing the On Going Conferences, or
without being heard by other conference participants. An Operator
Conference can have up to two participants only: the operator and a
participant. For more details, see Chapter 7, “Defining an Operator
Conference” on page 7-5.