User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-17
You can define the following filtering parameters.
Table 7-5: Participants Queue Filter Options
Field/Option Description
Filter Name Enter the name of the Filter.
If you are modifying the parameters of an existing
filter, enter a new name to modify the filter name.
Participant Status in Participants Queue
Help Request Select this check box to display participants who
have requested help in the Participants Queue
window.
Waiting for
Operator
Assistance
Select this check box to display participants who are
waiting for the Operator Assistance because they
failed to enter the correct conference numeric ID,
Conference or Chairperson password, or because
they need to be connected to the conference as the
Entry Queue Service or IVR Service is set to
attended mode.
On Hold Select this check box to display participants who
have been placed on hold.
Welcome (no wait) Select this check box to display participants who are
in Welcome (no wait) status. (for Greet and Guide
conferences)
Welcome (wait) Select this check box to display participants who are
in Welcome (wait) status. (for Greet and Guide
conferences)
Attended Select this check box to display participants who are
currently being attended.
Dial-In Numbers
Dial-In Numbers Define the dial-in numbers used by participants to
access Entry Queues, Meeting Rooms, or
conferences. Only participants dialing these
numbers are displayed in the Participants Queue
window.