User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-15
Using Participants Queue Filters
You can determine the types of participants to be displayed in the Participants
Queue window by creating filters that set criteria according to which
participants appear in the list.
Use the Participants Queue window to view participants connecting to a
specific Entry Queue according to the Entry Queue’s dial-in number, or
according to a specific status.
Filters may be used in two modes: when you are connected to the database
and locally without logging into the database.
When you are connected to the database, filters created and saved in the past
may be used for the current session.
If you are not connected to the database, you can only create a filter to be used
immediately and locally - without being able to save the filter for future use or
add it to the list of filters.
Two types of filters may be defined: Personal Filters and Public Filters.
Personal Filters are created by operators for their personal use.
Public Filters can only be defined by a database user with permission to create
Public filters and who has logged into the database.
To define Participants Queue filters in the Database:
The default Filter is All - all participants waiting in the Participants Queue
appear in the Participants Queue window. You can create a new filter and
save it for future use.
1. If you are not already logged in, log into the database.
2. In the MGC Manager window, from the Filter toolbar, in the Filter list
select New Filter.
For more details about defining permissions to create public filters, see the
MGC Manager User’s Guide, Vol. II, Chapter 6, “Defining Permissions”.