User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 7 - Attended Conferencing
7-14
Participants Queue Toolbar
The Participants Queue toolbar is enabled when an Operator Conference is
running and a Participant icon or Operator icon is selected.
The Participants Queue toolbar contains the following buttons:
Participant Queue Filter Toolbar
The Participant Queue Filter toolbar options enable displaying the list of
participants who are waiting to be connected to the conference, according to
selected criteria.
Table 7-3: Participants Queue Toolbar Buttons
Button Function Description
Attend Participant Moves the participant to the Operator
conference for operator’s assistance.
Place Participant on
Hold
Places the attended participant on Hold.
The participant hears an IVR message while on
hold.
Move to Home
Conference
Moves the participant to the Home (destination)
conference.
Table 7-4: Participant Queue Filter Toolbar Buttons
Button Function Description
Participant
Queue Filter List
Lists the Participant Queue filters
currently defined in the system.
Participant
Queue Filter
Opens the Participants Queue Filter
dialog box where you define a new
Participants Queue Filter.
Delete Filter Deletes the selected Participant Queue
Filters.