User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-13
The Participants Queue window can be moved to any position on screen
and you can configure its size as you can do with the MGC Manager
Main Window and the Templates window.
Destination
Conference
The name of the destination conference, when known, or
the name of the Entry Queue to which the participant has
connected. The conference name is known when the
participant was connected to the conference and is moved
from the conference to the Participants Queue or the
Operator conference. For example, when the participant
has requested assistance.
Operator The login name of the operator who is assisting the
participant. This information is useful when there are
several operators logged into the same MCU from different
computers.
Called Number The number the participant has dialed. Usually identifies
the dial-in number assigned to the Entry Queue or Meeting
Room.
VIP Indicates whether the participant status is defined as VIP.
Table 7-2: Participants Window Columns (Continued)
Column Description
The new placement of the window at the time you close the MGC Manager
application is saved for the next time you start MGC Manager - it is displayed in
the same location.