User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 7 - Attended Conferencing
7-12
Listing Participants in the Participants Queue Window
The Participants Queue list contains all the participants who are currently
waiting for operator assistance and the participant who is currently being
assisted by the operator in the Operator conference.
To display the Participants Queue window:
• On the Main toolbar, click the Participants Queue Window icon .
• In the Browser pane, double click the Participants Queue icon
The Participants Queue window opens.
The following participant parameters are displayed in the Participants
Queue window:
When starting the MGC Manager for the first time in a new installation or after
upgrading to a higher version, the Participants Queue window is automatically
displayed (empty). To bring the window on top, select the Participants Queue
window in the window menu.
Table 7-2: Participants Window Columns
Column Description
Name The participant’s name and an icon indicating the
participant status. Possible statuses are On Hold,
Attended, or Wait. For more information about participant
statuses, see Chapter 3, “Additional Participant Statuses”
State The reason the participant is moved to the Participants
Queue, and the connection status.
Queue Access
Time
The date and time the participant has entered the
Participants Queue.