User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-9
Setting the Participants Connection to the
Conference to Attended Mode
The participant connection to the conference is set to Attended Mode either at
the Entry Queue level (if the conference is accessed from the Entry Queue) or
at the conference level (if the conference is accessed directly via an IVR
Queue).
Setting the Entry Queue to Attended Mode
To set the Entry Queue to Attended Mode you define an Entry Queue Service
in which the “On-hold for Operator Assistance” option is selected in the
Welcome dialog box.
For a detailed description of the Entry Queue Service definition see
Chapter 6, “Defining a New Entry Queue Message Service”.
This Entry Queue Service must be assigned to the Entry Queue which will be
used for attended dial-in connections to conferences.
If a conference is accessed via an Entry Queue and an IVR Service is also
assigned to the conference, the attended mode is set only for the entry queue.
The Attended Mode is set for a conference only when dial-in participants connect
to it directly.