User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
7-3
Requirements for an Attended Conference
A conference can be defined set as attended or unattended by setting the IVR
Service to attended mode.
In such a conference, the connection to the conference is managed by the
operator, as well as the operations performed during the conference such as
managing the Question and Answer session, voting, muting and unmuting
participants, and more.
An Operator conference is required to manage the connection to attended
conferences.
An Operator conference can have up to two participants only: the operator
and a participant. The operator can move a participant from the Entry Queue,
conference IVR Queue, Participants Queue, or On Going Conference to a
private, one-on-one conversation in the Operator conference by selecting or
clearing the “On-hold for Operator Assistance” option in the Entry Queues
Service assigned to the entry queue. If the conference is accessed from the
Entry Queue, the connection to the conference is set to attended mode.
To run attended conferences the following entries must be set:
Table 7-1: Attended Conference Entities
Entity Description
An ongoing
Operator
conference
An Operator conference is a side conference that enables
the operator to assist participants without disturbing the On
Going Conferences and without being heard by other
conference participants. It can have up to two participants
only - the operator and the participant. It must be running
before the attended conference is set up.
The Operator Conference is required when:
• The operator needs to talk to the participant to obtain
the participant’s personal information, such as name,
email address, etc.
• To manage the participants waiting in the participants
Queue.
• When the participant has requested help and the
operator wants to talk to him/her.