User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
7-1
7
Attended Conferencing
An operator Attended conference is a service designed usually for large
conferences and can contain both dial-in and dial-out participants. In many
attended conferences, the name and the telephone number of each dial-out
participant is given to the operator at the time the reservation is made. For
dial-in participants, the Entry Queue used for conference access, or the IVR
service assigned to the conference, are set to attended mode. Using the
enhanced tools for attending participants, conferences, the operator or
coordinator makes sure all invited participants are on hand, then sees to it that
the conference proceeds according to plan. Usually, the operator initiates the
call to connect participants and greets the participants when connected.
In Attended conferences, the operator can assist participants by greeting and
guiding them to the appropriate conference, or by helping them join the
conference if they have failed to enter the required information (password).
When dial-in participants connect to an Entry Queue or IVR-enabled
conference they initially hear a welcome message. If the Entry Queue or IVR-
enabled conference is set to attended mode (the Entry Queue Service or the
IVR Service is configured to “Wait for Operator Assistance”), they are then
moved to the Participants Queue where they must wait for an operator to
attend to them.
The participants can be in one of the following stages: Greeting (Welcome),
Attended, On Hold, and Conferencing. The operator controls the participants’
connections to the conference moving them from one stage to another.
Special icons are used to indicate the participant status in an attended
conference.
Greeting - In the Greeting stage, participants connect to the Entry Queue or
directly to an IVR-enabled conference. They hear a Welcome message and are
then moved to the Participants Queue where they wait for the operator to
connect them to the conference.