User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-60
Roll Call: User
name recording
request
“After the tone, please state your
name.”
NAMERCRD.ACA
Roll Call: Playing
the recorded name
for the user to get
confirmation
“The name you have recorded
is...(here the system will play the
name)”
NAMEIS.ACA
Roll Call: Name
recording
confirmation
“Press one to record your name
again or remain on the line to enter
the conference.”
RERECRD.ACA
Roll Call:
Participant’s entry
prompt
“...has joined the conference.” JOINED.ACA
Roll Call:
Participant’s exit
prompt
“...has left the conference.” LEFT.ACA
Roll Call:
Introduction to the
participant’s list
prompt
“The conference participants are...” ROLLCALL.ACA
Roll Call: End of
Roll Call list.
“This is the end of the participants
list”
LISTEND.ACA
SilenceIT: Adjust
SilenceIT
sensitivity and
unmute
“To reduce the noise detection level
and return to the conference, press
3.”
SLNRDRT.ACA
SilenceIT:
Disable SilenceIT
and unmute
“To disable noise detection and
return to the conference, press 4.”
SLNDNDRT.ACA
SilenceIT:
SilenceIT menu
“Your line is muted due to a noisy
line. For available options, press 9.”
SLNMUTE.ACA
Table 6-16: Default IVR Messages (Continued)
Message Type Message Text File Name