User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 2 - Defining Standard Audio Only Conferences and Reservations
2-2
In Ad Hoc conferencing, participants connect to an Ad Hoc-enabled Entry
Queue. Meeting Rooms are conferences that have no allocated resources on
the MCU or a starting date and time. They are created once but remain on the
MCU in Passive mode and can be activated as many times as required. When
the conference ends, the conference reverts to the passive Meeting Room
mode until the next activation. It remains in the MCU memory
(configuration) and in the Meeting Rooms list. For a detailed description of
Ad Hoc Conferencing, see, MGC Manager User's Guide, Volume II, Chapter
3, “Ad Hoc Conferencing and External Database Authentication”.
The Meeting Room is activated when the first participant connects to it. The
conference connection information is given to all other participants by the
Meeting Room owner. The Meeting Room is terminated when the last
participant disconnects from the conference or when the chairperson leaves
the conference, depending on the conference settings. However, Meeting
Rooms can be manually terminated at any time by the MGC Manager
operator, or by the conference chairperson via the WebCommander or by
using the appropriate DTMF code.
On Going Conferences
An On Going Conference is a conference that has already started. An On
Going Conference is created to start immediately or was pre-set previously
and the scheduled time to start has arrived.
Reservations
Reservations are conferences scheduled to start at some time in the future.
Reservations are defined using the same parameters as On Going Conferences
with the addition of the conference start date and time.
When defining a Reservation, you can also schedule a recurrent conference.
Each occurrence is deleted from the MCU when it ends.
Attended and Unattended Conferences
Audio Only conferences can be managed by an Operator who takes an active
part in the conference, or they can run unattended while the participants
manage the conference themselves with the meeting organizer who optionally
has additional privileges.
All conferences can be set as Unattended or Attended mode. All conferences
are set as Unattended unless the Attended mode is selected in the IVR
Service or Entry Queue Service when selecting the On Hold for Operator