User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-53
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
Table 6-16: Default IVR Messages
Message Type Message Text File Name
Welcome (unified) “Welcome to Polycom
Conferencing.”
WELCMPNS.ACA
Connecting to
conference
“You are now being connected to
your conference.”
CONFCONN.ACA
Conference
password request
“Please enter the conference
password. Press the pound key
when complete.”
CONFPASS.ACA
Conference
password failure
“Invalid conference password.
Please try again.”
CONFRTRY.ACA
Disconnection Msg “You are now being disconnected
from the conference. Goodbye.”
GOODBYE.ACA
Operator
Assistance
“Please wait. The conference
operator will assist you
momentarily.”
OPERHELP.ACA
NID: Conference
ID Request
“Please enter your conference ID.
Press the pound key when
complete.”
CNFIDRQS.ACA
NID: Conference
ID failure indication
“Invalid conference ID. Please try
again.”
CNFIDFL.ACA
Leader:
Chairperson
identifier request
“For conference chairperson
services, press the pound key. All
other participants please wait...”
ENTRYOPT.ACA
Leader:
Chairperson
password request
“Please enter the conference
chairperson password. Press the
pound key when complete.”
LEDRPASS.ACA
Leader:
Chairperson
password failure
“Invalid chairperson password.
Please try again.”
LEDRRTRY.ACA