User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
2-1
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Defining Standard Audio Only
Conferences and Reservations
About Conferences
The MGC unit enables you to run different types of conferences, use different
scheduling methods and provide different methods of connecting to the
conference.
Conference Scheduling Methods
The MCU system supports both scheduled and on-demand conferences.
Scheduled conferences are arranged ahead of time or just before the
conference starts. On demand conferencing enables participants to
immediately start and connect to an On Going Conference from their
endpoint, with no advanced scheduling.
Scheduled Conferences
Scheduled conferences are arranged ahead of time or just before the
conference starts. The scheduling can be done by means of the MGC
Manager application, by using the browser based WebCommander
application or by means of Microsoft Outlook using the MGC Personal
Scheduler Add-On. These conferences are deleted from the MCU when they
end.
On Demand Conferencing
The MGC environment offers two methods for on demand conferencing:
• Ad Hoc Conferencing
• Meeting Rooms