User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
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12. Select the Enable Operator Assistance on Failure check box to enable
operator assistance when the participant fails to correctly access the
conference. When this option is cleared, a participant who failed all
password attempts will be automatically disconnected from the
conference, after hearing the disconnection message.
13. Click Finish to complete the Entry Queue Service definition.
The new Entry Queue Service is added to the IVR Message Services list.
Table 6-14: IVR Properties - Operator Assistance Messages
Field/Option Description
Operator
Assistance
Indication
Message
Select the audio file to be played to the participant
when:
• The participant requested help.
• The participant entered an incorrect conference
password.
• The On Hold for Operator Assistance option is
selected in the IVR - Welcome Message dialog box.
Disconnection
Message
If the Enable Operator Assistance on Password Failure
option is disabled, select the audio file to be played
when the participant enters an incorrect password and
is to be disconnected from the conference.