User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-45
9. Click Next.
The Operator Assistance dialog box opens.
10. Select Enable Operator Assistance to enable operator assistance when
the participant waits in the IVR queue and during the conference.
11. Select the messages to be played when the participant requests or is
waiting for operator’s assistance, or when the participant fails to enter the
correct conference password:
Join Failure
Message
Select the audio file that requests the participant to
re-enter the conference Numeric ID or password
when failing to enter the correct conference Numeric
ID or password.
Table 6-13: Entry Queue Properties - Conference ID (Continued)
Field/Option Description
If the files were not downloaded prior to the definition of the Entry Queue Service,
or if you want to add new audio files, click Add Message File to download the
appropriate audio file to the MGC unit’s memory. Adding messages to the Entry
Queue Service is similar to adding messages to the IVR Service. For more
information about adding new messages to the Entry Queue Service, see
page 6-9, Defining IVR Software Module Properties, steps 5-8.