User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-44
7. Click Next.
The Conference ID dialog box opens.
8. To assign the audio file to the message type, click the appropriate table
entry.
The message type appears at the bottom of the table and the drop-down
list displays the names of the audio files stored in the MGC unit’s
memory.
The following messages and prompts may be played to request the
conference Numeric ID/Password:
If the files were not downloaded prior to the definition of the Entry Queue Service,
or if you want to add new audio files, click Add Message File to download the
appropriate audio file to the MGC unit’s memory. Adding messages to the Entry
Queue Service is similar to adding messages to the IVR Service. For more
information about adding new messages to the Entry Queue Service, see
page 6-9, Defining IVR Software Module Properties, steps 5-8.
Table 6-13: Entry Queue Properties - Conference ID
Field/Option Description
Request
Conference Id/
Password
Select the audio file that prompts the participant for
the conference Numeric ID or the conference
password, depending on the MCU configuration.
The Numeric ID or password is used to route the
participant to the target conference.