User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-43
6. Define the following parameters:
Table 6-12: IVR Properties - Welcome Message
Field/Option Description
General Welcome
Message
• Message – to be played when the participant first
connects to the conferencing service and enters
the Entry Queue. The list includes all the audio
files that were downloaded to the MGC unit’s
memory for this Message type.
Add Message File – If you have not downloaded the
audio files prior to the definition of the Entry Queue
Service, click the button to download the audio file
now.
On Hold for
Operator
Assistance
When you select this option, participants are
automatically placed the on hold when connecting,
and wait for the operator to move them to the
destination conference. While on hold, participants
hear background music (if this feature is enabled).
Note: Selecting this option results in the Attended
status, where the operator’s assistance is necessary
to connect participants to conferences.
Adding messages to the Entry Queue Service is similar to adding
messages to the IVR Service. For more information about adding
new messages to the Entry Queue Service, see Defining IVR
Software Module Properties, page 6-10, steps 5-8.