User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
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4. Click Next.
The Welcome Message dialog box opens. This dialog box contains a
limited set of options that are identical to those defined in the IVR -
Welcome Message dialog box.
5. Select Enable Welcome Messages to enable a welcome message when
the participant connects to the conference.
If the Enable Welcome Messages option is disabled, the Welcome
message is skipped and the participant will hear the next prompt in the
Entry Queue menu.
DTMF Delimiter The interaction between the caller and the system is
done via touch-tone signals (DTMF codes). Enter the
key that will be used to indicate a DTMF command
sent by the participant or the conference chairperson.
Possible keys are the pound key (#) or star (*).
Table 6-11: Entry Queue Service - Global Parameters (Continued)
Option Description
If the Entry Queue Service is used in conjunction with an IVR Service and the
conference is set to Entry Queue Access, forcing participants to go through both
queues when connecting to the conference, will require the participant to hear the
Welcome message twice (once in the Entry Queue and the second time in the
IVR queue). To avoid hearing the welcome message twice, create an empty
welcome message that is two seconds long for the IVR Service. When the
participant enters the conference, two seconds of silence will play before the
Entry Queue's welcome message.