User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-41
The Entry Queue Message Service dialog box opens.
This dialog box enables you to define the general parameters of the Entry
Queue Service.
3. Define the following parameters:
Table 6-11: Entry Queue Service - Global Parameters
Option Description
Entry Queue
Service Name
Type the name of the Entry Queue Message Service.
Language for
IVR
Select the language in which the Audio Messages and
prompts will be heard. The Languages are defined in
the IVR Properties dialog box.
External Server Select Conference NID to verify the conference
Numeric ID with an external database application.
Select None to disable the external database
validation process.
Number of User
Input Retries
Enter the number of times the user is able to respond
to each menu prompt before the participant is
disconnected from the IVR system or waits for the
Operator’s assistance.
Timeout for User
Input
Enter the duration in seconds that the system waits for
input from the participant before it is considered as an
input error.