User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-33
25. Select the SilenceIT options and voice messages.
lThe following table summarizes the SilenceIT options:
Table 6-10: IVR Service Properties - SilenceIT Messages
SilenceIT
Message
Description
SilenceIT Menu Select the message played when a participant is
automatically muted by the MCU. It notifies
participants that the line has been muted and
indicates which DTMF code they should enter to
listen to the available options. The default voice
message is: “Your line has been muted due to a
noisy line. For list of available options, press 9.”
Note: This message is mandatory.
Unmute and Return
to Conference
Select the message that indicates which DTMF code
participants should enter to return to the conference
unmuted. The default voice message is: “Press 1 to
unmute and return to the conference.”
Note: This message is mandatory.
Return to the
Conference Muted
(Optional) Select this check box to enable the option
to return to the conference muted. Then select the
message indicating the DTMF code to use.
The default voice message is: “Press 2 to return to
the conference muted.”
Unmute Reminder Select the message that indicates which DTMF code
to enter to unmute the participant’s line once they
return to the conference muted. This message is
played once, as a reminder when the participant has
selected to return to the conference muted.
The default voice message is: “Press #, 6 at any time
to unmute your line.”
Note: This message is enabled when the Return to
the Conference Muted check box is selected.