User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-31
The Roll Call feature of the IVR Message Service is used to record the
participants’ names for playback when the participants join and leave a
conference or when the chairperson requests the Roll Call. Participants
connecting to the conference are asked to record their name.
20. To enable this option, select Enable Roll Call.
21. To assign the audio file to the message type, click the appropriate entry.
The Message Type appears at the bottom of the table and the drop-down
list displays the names of the audio files stored in the MGC memory.
22. From the drop-down list, select the appropriate audio file.
If the Roll Call option is enabled, all its Message Types must be assigned the
appropriate audio files.
Table 6-9: IVR Service Properties - Roll Call Messages
Roll Call
Message
Description
Roll Call Record Requests the participant to state the name for recording
when the participant connects to the conference.
Note: The recording is automatically terminated after
two seconds.
Roll Call Verify
Record
Verification message added to the playback of the
recorded name: “The name you have recorded is …”
Roll Call Confirm
Record
Prompts the participant to confirm the recorded name or
to record the name again.
Note: This message is optional and is not played to the
participant when the appropriate flag in the “system.cfg”
is set to NO.
Roll Call Enter to
Conference
A voice message added to the playback of the recorded
name stating that the participant has joined the
conference: “has joined the conference”.
Roll Call Exit
from Conference
A voice message added to the playback of the recorded
name stating that the participant has left the conference:
“…has left the conference”.