User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-29
The Operator Assistance dialog box opens.
17. Select Enable Operator Assistance to allow the operator to assist
participants waiting in the IVR queue, or during the On Going
Conference when requesting help.
18. When this option is enabled, select various audio messages to be played
when the participant fails to enter the correct conference password. .
Table 6-8: IVR Service Properties - Operator Assistance
Field/Option Description
Operator
Assistance
Indication
Message
If the Operator Assistance option is enabled, select the
appropriate audio file to be played to the participant in
the following instances:
• The participant requested help
• The participant failed to enter the correct conference
entry password and the “Enable Operator
assistance on Password Failure” option is selected
in this dialog box
• The “On Hold for Operator Assistance option is
selected in the IVR - Welcome Message dialog box.
Disconnection
Message
If the Operator Assistance option is disabled, select the
appropriate audio file to be played when the participant
fails to enter the correct conference password and is
disconnected from the conference.