User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-28
15. To assign the audio file (if one was downloaded) to the message type,
click the appropriate table entry.
The Message Type appears at the bottom of the table and the drop-down
list of message files is enabled.
If the appropriate message was not downloaded, you can download it
now by clicking Add Message File. For more information, see Defining
IVR Software Module Properties, page 6-9, steps 5-8.
16. Click Next.
Participant
Menu 2
The audio file listing additional DTMF codes that can be
used by the ordinary participant when two help menu
messages are recorded for the participant operation.
This file will be played after the file that was assigned to
the Participant Menu 1.
Invite Help Menu The audio file listing DTMF codes available to the
participant or the chairperson during the Invite session.
Voting Help
Menu
The audio file listing DTMF codes available to the
participant or the chairperson who controls the voting
session, depending on the configuration in the DTMF
codes dialog box.
Maximum
Participants
Exceeded
A message indicating that the participant cannot join
the destination conference as the maximum allowed
number of participants will be exceeded.
Recording in
Progress
A Message indicating that the ReadiRecorder recording
has started.
Recording Failed A Message indicating that the ReadiRecorder recording
has failed to record the conference.
Table 6-7: IVR Service Properties - General Messages (Continued)
Message Type Message Description