User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-26
Mute All ON Played to the conference to inform all participants that
they are all muted, except the conference speaker.
Mute All OFF Played to the conference to inform all participants that
they are unmuted and that the Mute All Except Me
mode was cancelled.
Chairperson Exit Played to the conference when the chairperson exits
the conference and the conference is automatically
terminated.
Note: This message is played only when the Terminate
After Chairperson exits option is selected in the
Conference Properties - Settings dialog box.
End Time Alert Played to warn participants that the conference is about
to end and cannot be extended.
Change
Passwords
Menu
Voice menu played when the participant requests to
change the conference or chairperson password,
detailing the steps required to complete this operation
Change Conf
Password
This prompt requests the participant to enter a new
conference password when the participant is attempting
to modify the conference password.
Change
Chairperson
Password
This prompt requests the participant to enter a new
chairperson password when the participant is
attempting to modify the chairperson password.
Confirm
Password
Change
Requests the participant re-enter the new password.
Change
Password
Failure
A message played when the participant entered an
invalid password, usually when the password is already
in use by another conference or chairperson.
Self Mute A confirmation message that is played when the
participants request to mute their own line.
Self UnMute A confirmation message that is played when the
participants request to unmute their own line.
Table 6-7: IVR Service Properties - General Messages (Continued)
Message Type Message Description