User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-25
Table 6-7: IVR Service Properties - General Messages
Message Type Message Description
Lock ON Indicates that the conference is now locked to dial-in
participants. This message is played to all the
conference participants.
Lock OFF Indicates that the conference is now unlocked to dial-in
participants. This message is played to all the
conference participants.
Billing Number Requests the participant to enter a code for billing
purposes.
Added to Q&A Confirms that the participant was added to the Q&A
queue and has to wait for their turn to speak.
Removed from
Q&A
Played to the participant that was removed from the
Q&A queue.
Next Q&A
Questioner
Indicates to the participant who is next in the Q&A
queue to prepare to ask a question.
Secure ON Played to the conference when the chairperson
secured the conference so it cannot be entered by
additional participants or by operator. In this mode, the
operator cannot monitor the participants and can only
terminate the conference.
Note: Conferences are secured and unsecured by the
chairperson via DTMF commands.
Secure OFF Played to the conference when the chairperson
cancelled the secured mode and the conference
returned to its normal state.
Requires
Chairperson
Played to inform participants that the conference will not
start until the chairperson joins the conference.
Note: This message is played only when the “Start
Confy. Requires Chairperson” option is selected in the
Conference Properties - Settings dialog box.
First to Join the
Conf.
Played to the participant who is first to join the
conference, to clarify the silence.
Conference
Locked
Played to dial-in participants when they try to connect to
a locked conference.