User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-23
10. Select the Enable Password Message check box to request the
conference password before moving the participant from the IVR queue
to the conference.
You can configure the IVR system to behave differently when handling
dial-in and dial-out participants.
Dial-in participants can be requested to enter the conference password as
a security measure to ensure that only authorized participants connect to
the conference.
When the system connects dial-out participants to the conference, in
many cases there is no need for the password (dial-out participants are
predefined in the system), but they may need to press a key to confirm
presence, to be able to join the conference.
IVR Message Services may be configured for password request
according to the required system behavior. There are three types of
password options for dial-in and dial-out participants.
11. Select the required system behavior as follows:
— Request password - The system requests the participant to enter the
conference password, and after the correct conference password is
provided, moves the participant to the conference.
— Request digit /identifier - The system requests the participant to
press a random key, and after any key is pressed, moves the
participant to the conference. This option prevents an answering
machine or voice mail from entering the conference.
— None - The participant is moved to the conference without being
asked to enter a password or press a key.
12. If you have enabled the conference password request and you have
defined the system behavior for dial-in and dial-out participants, select
the various audio messages that will be played in each case.
The following audio file messages are available:
Table 6-6: IVR Service Properties - Conference Password
Field/Option Description
Request
Password
Select the message that prompts the participant for
the conference password.