User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-20
If you have enabled the Welcome Message option, select the following
options and files:
Table 6-4: IVR Service Properties - Welcome Message
Field/Option Description
General Welcome
Message
• None – to skip the General Welcome message
(for example, if the participant already heard the
message in the Entry Queue).
• Select the Message – to be played when the
participant first connects to the conferencing
service and enters the conference IVR queue.
The list includes all the audio files that were
downloaded to the MGC unit’s memory for this
Message type. The file can also be downloaded
now.
Conference
Welcome Message
Select this option to enable a conference-specific
message. When cleared, no message is played when
the participant enters the conference.
If you have enabled the conference-specific
message, select the message the participant will hear
when connecting to the conference. The list includes
all the audio files that were downloaded to the MGC
unit’s memory for this Message type. The file can also
be downloaded now.
On Hold for
Operator
Assistance
Select this option, to automatically place participants
on hold when connecting to the conference, and wait
for the operator to move them to the destination
conference. While on hold, participants hear
background music (if this feature is enabled).
Selecting this option results in the Attended
conferencing. For a detailed description, see
Chapter 7, “Attended Conferencing”.