User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-19
4. Click Next.
The Welcome Message dialog box opens.
5. Select Enable Welcome Messages to enable a welcome message when
the participant connects to the conference.
You can select to play a General Welcome Message, a Conference
Welcome Message or to remain On-Hold for Operator Assistance. If the
Enable Welcome Messages option is disabled, the Welcome message is
skipped and the participant will hear the next prompt in the IVR menu.
• When the IVR Service is used in conjunction with an Entry Queue Service
and the conference is set to Entry Queue Access (forcing participants to go
through both queues when connecting to the conference), the participant
hears the Welcome message twice (once in the Entry Queue and again in
the IVR queue). To avoid hearing the welcome message twice, create an
empty welcome message that is two seconds long for the IVR Service.
When the participant enters the conference, two seconds of silence will play
before the Entry Queue's welcome message.
• If no file was downloaded for a Message type, click Add Message File to
download the appropriate audio file to the MGC unit’s memory. For more
details, see page 6-9, Defining IVR Software Module Properties, steps 5-8.