User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 6 - IVR and Entry Queue Services
6-18
External Server
Authentication
You can configure the IVR Service to use an external
database application such as WebOffice or
WebCommander to verify participants’ permission to
join the conference. Select one of the following options
to determine if the system should request
authentication of an external server:
• Never – to disable this option. The participant’s
right to join the conference will not be verified with
the external database application.
• Upon Request – to verify the chairperson
password with an external database application
only when the participant enters the chairperson
identifier key (pound or star). All other participants
are connected to the conference as standard,
undefined participants.
• Always – Any participant’s request to join the
conference will be validated using the external
database application.
Number of User
Input Retries
Enter the number of times the participant will be able to
respond to each menu prompt before being
disconnected from the IVR system or being moved to
queue for the operator’s assistance.
The default value is 3. You can define up to 5 retries.
Timeout for User
Input
Enter the time in seconds that the system waits for
input from the participant. If that time elapses without
participant input, the system registers an input error.
DTMF Delimiter Enter the key that will be used to indicate a DTMF
command sent by the participant or the conference
chairperson. Possible keys are the pound key (#) or
star (*).
Table 6-3: IVR Service Properties - Global (Continued)
Field/Option Description