User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-13
Operator
Assistance
(cont.)
Disconnection
Message
Informs that the participant is
being disconnected from the
conference.
Roll Call Download the various Audio files that are played when the
Roll Call option is enabled for a conference.
SilenceIT SilenceIT Menu Played to announce the
SilenceIT feature options.
Return to Conference
Muted
A message indicating which
DTMF code the participant must
enter to return to the conference
muted.
Un-mute Reminder A message indicating which
DTMF code the participant must
enter to unmute his/her line after
returning to the conference
muted.
Unmute and Return to
Conference
A message indicating which
DTMF code the participant must
enter to return to the conference
unmuted.
Adjust SilenceIT
Sensitivity and
Unmute
A message indicating which
DTMF code the participant must
enter to adjust the sensitivity of
the SilenceIT algorithm and
return to the conference
unmuted.
Disable SilenceIT and
Unmute
A message indicating which
DTMF code the participant must
enter to disable the SilenceIT
option and return to the
conference unmuted.
Table 6-2: IVR Properties - Message Types by Message Category
Message
Category
Message Type Description