User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-11
The Add Message File dialog box opens.
The audio files are downloaded to the MGC unit one at a time, according
to the selected category and type. The following steps describe selecting
a single Message Type (in one of the Message Categories) for which the
audio file will be downloaded.
6. In the Message Language - Install to list, select the language for which
the audio file will be downloaded to the MCU. The languages list
includes the languages that were defined in the IVR Properties.
7. In the Message Category list, select the category for which the audio file
will be downloaded and then select the message type to be played.
Table 6-2 lists the available Message Categories and Message Types for
each category:
You can download several audio files for each Message Type. Each file must be
downloaded separately, when the appropriate message Language, Category and
Type are selected.
Table 6-2: IVR Properties - Message Types by Message Category
Message
Category
Message Type Description
Welcome
Message
General Welcome
Message
The first message played when
the participant connects to the
Entry Queue or conference.
Conference Welcome
Message
Played when the participant
enters the conference.