User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
6-9
Defining IVR Software Module Properties
The audio messages and prompts played to participants can be recorded in
different languages. You can create IVR Message Services and Entry Queue
Services for different languages and assign them to different conferences,
allowing participants who connect to a conference to hear the messages in the
preferred language. Language settings are defined per service and therefore
are the same for a given conference; that is, all the participants in the same
conference or in the same Entry Queue will hear audio messages and prompts
in the selected language.
The IVR Properties enable you to define the languages that will be used in
any of the IVR Message Services or Entry Queue Services. Several IVR
Messages can use the same language, but only one language may be selected
for an IVR Message Service or an Entry Queue Service.
The IVR Properties function also enables you to select the audio file to be
used for each message type in each language, and to download the messages
to the MCU memory.
The IVR Properties are defined for both IVR Services and Entry Queue
Services.
To define the IVR Properties:
1. Expand the MCU Configuration tree.
2. Right-click the IVR Msg Services icon and the click Properties.